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Production Manager, Process Engineer, Computer Specialist Resume
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| Desired Industry: Management |
SpiderID: 29007 |
| Desired Job Location: AUSTIN, Texas |
Date Posted: 10/6/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Experience:
CAREER WORK PATH
JABIL GLOBAL SERVICES - ROUND ROCK, TX
PRODUCTION MANAGER 2007-2009
- Efficiently organized, monitored, and analyzed program status for risks / opportunities; presented proposal to Business Unit Manager as necessary
- Supervised work and performance of staff members in accordance with the regulations establish by Site Director, VP of Customer Relations and BUM; presented input into performance reviews and goals
- Led resource planning, cost estimations, budget development, and cost control for production
- Planned production activities for the accomplishment and maintenance of customer specific projects to improve production
- Implemented cost-effective means of executing modification in processes and procedures concerning production
- Developed controls needed to increase revenue, decrease escalations, and improve customer service
- Maintained production activities and practices in compliance with company policies, customer requirements, and ISO standards
- Involved and contributed in production planning sessions with leadership team
- Effectively supervised identification, resolution, and escalation of production risks and issues
- Developed and maintained professional relationships with internal support groups, management, and client personnel
PRODUCTION COORDINATOR 2005-2007
- Managed entire production phases, including business processes, applications, hardware, operating systems, resources, and requisitions
- Directed and encouraged cooperation between cross-functional groups to accomplish goals
- Worked closely with customer to identify requirements as well as cost / benefit analysis
- Coordinated with vendors to complete statements of work to support business requirements
- Managed presentation and assessment of management reports to determine production trends
- Evaluated production data; documented activities to ensure satisfaction of critical customer
- Accomplished performance evaluations and counseling of staff members
- Developed familiarity with technologies in the production environment to perform preliminary resolution of production issues
- Monitored production projects to ensure that execution of activities is in compliance with customer objectives
- Supervised projects / improvement efforts and partnered with Process Engineering and Global Technology PDMs to develop improvements / solutions
- Worked directly with OEM and design engineering teams to maintain accuracy and completeness of production documentation
NOTEBOOK REPAIR LEAD / SUPERVISOR 2003-2005
- Mentored new notebook repair technicians concerning customer requirements and expectations
- Developed and documented the notebook repair process for ISO 9001 compliance
- Established LCD salvage process that produced an average savings of $36K for each month
- Restored models of customer notebook to meet one-day TAT, including but not limited to MPC, Dell, Toshiba, Compaq, Sager, Sony, HP, and Gateway models
- Conducted failure analysis on escalated customer issue
- Maintained and updated customer test software
- Efficiently resolved customer issues and implemented permanent fixes in process
- Evaluated and presented customer requests and issues
- Accomplished functional testing that verified hardware and software failures for the notebook repair process
DELL COMPUTER, AUSTIN, TX
POWER ENGINEERING TECHNICIAN 2002-2003
- Assessed notebook voltage regulators, including static and transient response testing of CPU core regulators
- Accomplished thermal analysis on power rails and charging systems utilizing and applying controlled temperature environments and thermal couple arrays to assess system efficiency
- Performed investigation concerning field issues; planned tests to simulate real world situations
- Completed stress testing on new components to ensure design specifications
- Accomplished circuit level cost reduction evaluations to pre-production systems, resulting in an average savings of $80K each month
- Performed testing based on both written and verbal procedures at product and subassembly level
- Coordinated with other engineering technicians under the direction of the Lead Engineer to complete all production evaluations in a timely manner
MEGA TECH, ROUND ROCK, TX
NOTEBOOK REPAIR TECHNICIAN 2001-2002
- Implemented training criteria, models, and stress situations for notebooks and desktop systems to meet customer specifications
- Performed full-scale diagnostic testing of various Compaq notebook models
- Developed failure analysis process to analyze defective goods
EARLIER CAREER
LEAD FUNCTIONAL ENGINEERING TECHNICIAN - SOLECTRON, AUSTIN, TX 1997-2001
LEAD ICT ENGINEERING TECHNICIAN - SOLECTRON, AUSTIN, TX 1996-1997
DATA SUPPORT TECHNICIAN - MCI COMMUNICATIONS, AUSTIN, TX 1995-1996
Education:
EDUCATION
Electrical and Mechanical Engineering Discipline - University of Texas, Austin, TX
Networking and Business Studies - Austin Community College, Austin, TX
International Business Management - Austin Community College, Austin, TX
CERTIFICATIONS
A+ Certified - Six Sigma Yellow Belt - Six Sigma Green Belt - Conflict Resolution Training - Management (Planning for Success) - Acer Monitor / Notebook / Desktop Repair Certified - Gateway Notebook / Desktop / Monitor Repair Certified - Planar Monitor / AIO / Projector Repair Certified - MPC Notebook / Desktop / AIO System Repair Certified Compaq Notebook and Desktop Repair Certified - Toshiba Notebook Repair Certified - HP Notebook and Desktop Repair Certified - Dell Notebook / Desktop Repair Certified - Sony Notebook Computer Repair Certified - Level I, II, and III Solder Certified - Cisco Constellation Systems Certified
TRAINING
Jabil University: PMP Training - PMI Training - Business Unit Manager - Production Coordinator
Skills:
SUMMARY OF QUALIFICATIONS
Successful, team-oriented, and company-driven professional offering strong qualifications developed over 15 years of hands-on experience in the computer industry conducting in-circuit testing, HMU, burn-in, research and development, thermal evaluations and power conversion analysis; more than 10 years in notebook development and repair; more than 8-year experience in process evaluation and improvements as well as in process documentation and technical writing for Fortune 500 companies; 5 years in Gen-Rad 3600 and 2700 series, HP and Cisco Test Systems; 5 years in supervising multiple projects simultaneously to successful completion; and 5-year background in program / production management, including planning and senior management interface.
Strengths:
- Exceptional organizational, planning, and problem-solving skills coupled with remarkable initiative to take on responsibility
- Comprehensive knowledge of business and management principles in strategic planning, resource allocation, human resources modeling, leadership method, production techniques as well as people and resources management
- Demonstrated track record in designing and implementing procedures and development that consistently reduce operating costs and increase profitability
- Exhibit success in applying innovative, strategic, and analytical skills in product development and manufacturing arena
- Proficient in Kronos, TraXX, and MKDENIAL
CORE COMPETENCIES
Manufacturing Practices
Repair, Design, and Development
Leadership and Strategic Planning
Profit Optimization
KEY ACCOMPLISHMENTS
- Successfully developed and implemented a process that repaired 35 thousand notebooks in less than 60 days
- Effectively reduced customer WIP by 75% and supply an average profit margin of 16.35% with a 20% reduction in DL and minimal engineering support while maintaining a 3-day TAT commit
- Played an integral role in the extension of contract between Jabil and HP generating numerous business opportunities for the company; contributed in establishing the company as the premier repair facility for Acer and Planar for Plasma televisions, AIO systems, and monitors in addition to notebooks for MPC
- Proactively involved in developing and establishing four patents in Power Engineering for notebook computers
Candidate Contact Information:
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