Result driven, customer-oriented Professional Resume

Desired Industry: Clerical/General Office	SpiderID: 28932
Desired Job Location: Canton, Georgia	Date Posted: 10/1/2009
Type of Position: Part-Time Permanent	Availability Date: 10/2009
Desired Wage: 24,000
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: Yes, 50-75%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
Result-driven, customer-oriented professional with 10+ years of excellence in customer service and relationship management for organizations that lead their field.

Experience:
MERCHANDISING DIRECTOR March 2008 – July 2008
DIRECTBUY OF DUPAGE COUNTY Naperville, Illinois
PRODUCT KNOWLEDGE AND ORDER SPECIALIST

* Familiarized myself with OVER 1,000 major brands, specialty products and suppliers/vendors in the following departments: “Home Furnishings, Entertainment, Electronics & Outdoor, Flooring, Accessories and Home improvement”; As well as local vendors and outside suppliers.

* Established good relationships with frequent members and received many compliments for exceeding excellent customer service. Walked the floor with a smile on my face, making sure all were receiving excellent service; Assisted members on the Showroom floor by inquiring about merchandise members were interested in and directed them to particular vendors or specific catalogs.

* Conducted “New Member Orientations”; Explained pricing and supplier information procedures to members, double-checked "Pre-order forms" prior to entering in orders and checked up on order status.

SHOWROOM CONSULTANT June 2006 – January 2008
3 DAY BLINDS, INC. Lombard, Illinois
SHOWROOM CONSULTANT

* Created a generic “Thank you note” which could suit any satisfied client to ask for future sales via referrals to family and friends; This standard text template is now used in all showrooms.

* Played a key role in our showroom team by extending a sincere greeting to each and every showroom customer and offering a pleasant, enlightening experience, rather than the usual cold sales transaction; People put their trust in me because I listened to their desired expectations and then shared my opinion via product knowledge.

* Learned about custom draperies, blind products and many available upgrades.

* Performed countless office-related tasks which were a part of my job, such as printing appropriate paperwork, keeping our alpha file up to date, making system notes in regards to the status of orders, processing required paperwork for installers, followed up with people awaiting a current proposal after a measure, scheduled appointment for our design consultant and always followed up with post-sale clients.

DECOR EXPEDITER April 2003 – March 2005
EXPO DESIGN CENTER Downers Grove, Illinois
* Maintained professional contracts of customized goods and services so jobs proceeded systematically ensuring customer satisfaction; All steps and actions entailed scrutiny to optimize customers’ experience, maintain precise work-flow for all special orders, following up with incorrect or damaged goods, demonstrated quality service, forming valuable working relations and doing the daily tasks of EXPO’s outlined business format.

* Entailed a high level of customer service by monitoring projects from start to finish; I was a liaison between customers, installers, vendors, sales people and our in-house interior designers.

* Learned this particular business inside and out as well as adaptability and organizational skills.

* Resolved customer service issues demonstrating a professional demeanor no matter how problematic the situation, always communicating, demanding concern for quality on everyone’s part and making sure all projects were finished in a timely manner.

ADMINISTRATIVE ASSISTANT August 2001 – July 2003
SUBURBAN CUSTOM DRAPERIES Norridge, Illinois
* Fully computerized this 55-year old custom drapery company and trained owners on how to operate their new PC hardware, software programs and automated fax machine.

* Designed a MS Excel-based customer database and an invoice form that allowed all billing and statement generation to be completed electronically.

DESKTOP PUBLISHER OF MARKETING
June 1999 - April 2001
JMA RAILROAD SUPPLY, INC. Wheaton, Illinois
* Authored, assembled and printed product-detailing literature for 12 companies; Each represented company was entitled to a monthly mailing, such as a flyer, brochure, letter and an AD in our corporate monthly newsletter which was sent out to a master mailing list of over 1,500 people related directly to the railroad industry. Authored many mailings; if interested, please ask to see my portfolio!!

* Maintained and updated the company's MS Power-Point presentation for potential clients.

* Organized trade show exhibits and was responsible for creating clever and enticing promotional items to sport the company logo. I also ran errands for the office staff.

Education:
* ASSOCIATE OF LIBERAL ART DEGREE (AA)

3.2 GPA ~ COLLEGE OF DUPAGE Glen Ellyn, Illinois

Skills:
* ADOBE: Photoshop, Premier, Acrobat Reader

* MS Office Suite: Word, Excel, PowerPoint, Windows 95 / 98 / XP / Vista

* OTHER: MAC, LINUX, Computer Hardware/Software

Candidate Contact Information:

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