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Director, Technology Resume
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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 28928 |
| Desired Job Location: ChicagoLand, Illinois |
Date Posted: 10/1/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediately |
| Desired Wage: 70,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
Solutions-focused, team oriented with broad-based experience and hands-on skill in the successful implementation of
highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies.
Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities,
and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and
software, including installation, configuration, management, troubleshooting, and support.
Experience:
HILTON - Chicago, IL
Director, Technology Services 1997-2009
•Directly supervised 22 team members (Union and Non-Union).
•Oversaw daily technical support of team member and client systems.
•Managed day-to-day departmental operation - technical support and call center.
•Managed weekly payroll of staff. Managed and executed departmental annual budget and forecast.
•Balanced department's cost of sales and expenses.
•Negotiated pricing for technology, telecommunications needs for group meetings.
•Served as a member of the hotel's Executive Committee.
•Facilitated departmental meeting and conference calls with clients.
SULCUS HOSPITALITY . Wichita KS
Lead Systems Consultant 1992-1997
•Installation of over 150 Lodgistix' Hotel Property Management Systems.
•Conducted system overviews with key management personnel.
•Configuration of Local Area Network with Novell's Netware.
•Configuration and installation of software, security levels.
•Setup of hardware, training room and final placement of all equipment in work areas.
•In-depth training of all departments (Front Office, Reservations, Finance, PBX and Housekeeping.
•Setting up interfaces, Central Reservations, Yield Management, Delphi S&C and Credit Card.
•Provided go-live support for the hotel.
Education:
University of Ottawa
BACHELOR'S OF SCIENCE - BUSINESS
Skills:
Windows Server NT/2000/2003 • Windows Desktop 9x/NT/2000/XP - •TCP/IP Protocol - Network Security - SQL Server • DBase II • MS Office • Peoplesoft - Delphi S&C - Micros POS 9700
Reference:
Available upon request.
Candidate Contact Information:
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