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Manager or Supervisor Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 28913 |
| Desired Job Location: Hillsborough, North Carolina |
Date Posted: 9/30/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: mid 40's |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
A proactive hands on person seeking a challenging position as a customer service representative or directing and managing staff.
Experience:
A resourceful and team-oriented manager with progressive experience in all phases of a call center environment. Recognized as a hands-on, proactive troubleshooter who can identify business problems, formulate strategic plans, initiate change and implement new processes in challenging and diverse environments. Strengths: reducing costs, improving customer service, developing feedback mechanisms to identify errors, retraining staff and providing senior management with decision-making information. Broad skill-set encompasses the following:
Operations Management – Organization/Planning/Supervision – Team Building
Forecasting/Scheduling – Leadership/Coaching – Report Analysis
Customer Service/Relations – A/R Management – Credit/Collections
Job Experience:
07/2005 - present
Customer Service Representative & Trainer, Eurosport, Hillsborough, NC
07/2005 - 05/2008
Account Manager, Reichhold Inc., Durham NC
06/2003 to 02/2004:
Logistics & Call Center Manager, MDK, Inc., Hillsborough, NC
11/1999 to 06/2003:
Customer Service & Call Center Manager, General Vitamin Corporation, Durham, NC
04/1994 to 06/1999:
Customer Service Representative (part time), The Vermont Country Store, Manchester, VT
At the same time - worked at both jobs:
October 1994 to July 1999:
Homeowner Services Manager (full time), Stratton Ski Corp., Stratton Mtn., VT
08/1992 to 06/1994:
Vacation Rental Program Manager, Sugarbush Ski Resort, Warren, VT
08/1989 to 08/1992
Manager, The Bridges Resort and Racquet Club, Sugarbush Ski Resort, Warren, VT
Education:
Education:
Purdue University at Indianapolis, IN; Hotel, Restaurant, and Institutional Management
Michigan State University, E. Lansing, MI; Journalism
Chelsea High School, Chelsea, MI; college preparatory studies
Skills:
Supervisory, operations and management skills
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
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