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| Desired Industry: Information Technology |
SpiderID: 2891 |
| Desired Job Location: Washington, District of Columbia |
Date Posted: 6/17/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 weeks after offer is made |
| Desired Wage: 40-50K |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
Provide leadership/management skills, provide mediation and arbitration skills between vendors and/or internal environment. Complete knowledge of Microsoft Office package. Knowledge of Video Tele-Conferencing (VTC) Equipment and functionalities. Experience in Amos database, HTML Coding, Oracle, Cisco, Comp TIA A+, Web Editing, Content Testing and Content Loading.
Experience:
07-05 / Present CHCS II Help Desk Tier 2/3 Support, Innovative Employee Solutions, Washington DC
Provide support to over 7000+ users for the United States Military General down to the Civilians, installation and software upgrades, migration/configuration for new computers by support via remote access or in person. Maintenance/installation of the network printers and other hardware that is required. Setup email accounts via Active Directory, naming and joining new computers to the internal network for new employees. Install and upgrade the new application called Composite Health Care System II (CHCS II) for use at the Walter Reed Army Medical Center. This software was applied to 1700 computers within the facility. Trouble tickets were created and tracked by using Uni-center Service Desk application. Install mandatory specialty software on Windows 2000, NT and XP machines. Access highly secured areas and maintained back up of all data for users Windows 2003 server back up program. In the Windows 2000 active directory environment performed changes such as: Promoting and demoting users with administrator rights. Change passwords, mapped drives, changing security policies, and configured e-mail on Outlook and Outlook Express 2000-2003. Install, configure, and supported end-user hardware including workstations (laptops and desktops), printers, faxes, blackberries, wireless and telecommunication systems. Perform migration to windows 2000 pro for gateway Windows NT and for Dell Windows XP Using ghost imaging. I was responsible for the set up of many Blackberries, PDAs, VPN accounts, with the installing of the Active Sync Software. Advise, train and supported end-users regarding standard workstation software, including the current MS Office application suite (including email), and remote connectivity. Implement PC Anywhere for technical support to user giving them remote support while on the phone. Installed and configured SQL software database and UNIX database such as Kea 5.10 CHCS. Resolve all hardware problems, Network problems and software issues. Work in a team environment with two teams of six Techs’ per team.
11-02 / 07-05: PC Systems Specialist II, Concurrent Technologies Corporation, Alexandria, VA
PC configuration management which included the following: Installation of desktop software updates, PC maintenance (pc maintenance, hardware and software), Set-up hardware (computers), also connect all PCs to the company network.
Help Desk support; includes the following: Configuration and setup phones for new employees. JKDDC Liaison for Video Tele-Conferences and Audio teleconferencing. Procedures Management; includes the following: Designed and developed the Trouble Ticket to efficiently organize and manage daily technical issues in the office. Created and documented the procedures for using the Trouble Ticket HTML. Prepared the Administrative pages for the Trouble Ticket, in an effort to support the reporting process for each of the Branch Chiefs. I was responsible for the set up of many Blackberries, PDAs, VPN accounts, with the installing of the Active Sync Software. Provide tasker control (branch internal and management level), maintaining the master integrated program schedule, managing the requirements document library, providing additional PC configuration management, installing hardware and providing software updates in support of the Network Administrator. Make sure that the new employees are set up with functional computers and telephones. Create XML Metadata files for Shareable Content Object Reference Model (SCORM) content packages; upload content into a prototype repository; performed SCORM conformant testing on content developed by the in-house staff or by outside vendors; perform test on content packages that were created; loaded content data in various repositories; coordinated surveys of Sharable Content Objects (SCOs) including sending e-mail to organizations and entering data into a database; and developing a process flowchart for assisting the Principal Investigator with SCORM Adopter validation. Created and documented a standardized form for Conference Room requests form. Web site support; includes the following: Q&A Tester for the Web Developer
08-00 / 11-02: Research Assistant / Administrative Assistant II, Concurrent Technologies Corporation, Alexandria, VA
Provide extensive Internet searches regarding DoD Guidelines, Style Guides, reference documents to be used for the Joint Knowledge Development and Distribution Capability Joint Management Office (JKDDC JMO). Prepare travel plans and coordinate with meeting schedules and plans. Provide assistance as a proofreader on special projects. Responsible for the scheduling of the conference rooms, manages and maintains the library of courses, correspondences, briefings, vendor information and conference marketing material, answer phones, place supply orders, typing, setting up Video Tele-Conferences, updating the in-house contact phone list and also loading content onto the Portal.
03-99 / 07-00: Supervisor, Access Worldwide Tele-services Group, Arlington, VA
Handled customers concerns, monitored staff attendance, monitored the sales performance of staff. Created the work schedules for the employees, processed all sales information for periodical and monthly reports.
Trained and supervised 45 people for the inbound call center
10-98 / 02-99: Casual Clerk, US Postal Service, Merrifield, VA
Processed incoming mail to be sent to sub-locations
Education:
1989 - Central High School
Academic - Business Diploma
Skills:
60wpm, Data Entry, Microsoft Office Suite, Windows 2000 and XP Operating Systems, Microsoft Outlook and Exchange, A+, Oracle, Microsoft Sharepoint, Blackberries, CHCS I & II, Active Directory, Cisco, Microsoft Visio, Microsoft Project, Video Tele-Conferencing, VPN, Web Development, ColdFusion, Macromedia Suite (Dreamweaver, Photoshop, Fireworks, Flash, Free-Hand), Amos on CTI, Content Testing, Content Uploading and Web Editing
Reference:
Reginald Carmichael 202-344-4078
Robin Adams 703-670-4504
Tamara Broidy 240-461-1971
Candidate Contact Information:
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