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| Desired Industry: Banking/Mortgage |
SpiderID: 28867 |
| Desired Job Location: Denver, Colorado |
Date Posted: 9/27/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: IMMEDIATELY |
| Desired Wage: $45,000/YR |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I WANT A PERMANENT JOB WITH A GROWING COMPANY.
Experience:
BARBARA BRYANT
15080 Bolling Drive
Denver, CO 80239
Home: 720-363-5723 barb-b-dol@juno.com
SUMMARY
"Do it right the first time" dedicated professional noted for solid communication & creative problem solving ability, with reputation for providing customers the most satisfying experience every time.
PROFESSIONAL EXPERIENCE
AURORA LOAN SERVICES, a division of Lehman Brothers Bank, Englewood, CO 2001 2008
Service Quality Associate 2007 2008
Liaison between management & employees; provided customer service training, coaching, feedback to achieve "best in class" customer service within company.
Boosted customer service levels to highest to date by work with management.
Elevated clients perception of company.
Fostered confidence in employees & heightened awareness that service excellence was possible.
Underwriter 2004 2007
Underwrote loans to company specifications.
Promoted win-win situations for all involved team members.
Achieved positive outcomes through team structure.
Created positive perception of firm by making every deal work.
Provided support to correspondents.
Junior Underwriter 2003 2004
Interfaced with underwriters & correspondents to ensure conditions were cleared & loans closed.
Promptly cleared conditions.
Coached clients in providing proper conditions.
Quickly diffused possible conflicts.
Senior Client Support 2001 2003
Provided first line of contact with the company, promoting good will with customers, & providing quick resolution of problems.
Provided one & done customer service.
Promoted team spirit among peers.
Interfaced with team members & management to provide win-win outcomes.
WASHINGTON MUTUAL, Englewood, CO 2001
Account Manager
Worked with underwriters ensuring prompt clearing of conditions & closing of loans.
Assisted correspondents in crisis, restoring their faith in the company.
Worked with management to improve company perception.
Met deadlines through extensive overtime.
Single-handedly handled state of Utah.
BARBARA BRYANT PAGE TWO
FIELDSTONE MORTGAGE, Denver, CO 2000 2001
Account Manager
Cleared conditions & worked with underwriters to ensure their prompt clearing of conditions, rushing files to closing.
Suggested appropriate options to brokers to make conditions acceptable to underwriters.
Assured client satisfaction by promptly answering program questions.
MERITAGE MORTGAGE, Aurora, CO 1998 2000
Broker Coordinator
Processed loans & provided stellar customer service.
Provided timely processing of loans.
Effected patient, efficient handling of client issues.
Worked with loan representatives ensuring smooth relations between brokers & the company.
EMB EQUITYLINE MORTGAGE, Denver, CO 1997 1998
Loan Processor / Customer Service Representative
Provided courteous, prompt answers to mortgage program questions.
Provided prompt, courteous answers to mortgage program questions.
Processed loans & handled all phases of customer service.
ALL AMERICAN PERSONNEL SERVICES, Denver, CO 1992 1997
Personnel Director
Filled requests for all types of personnel to clients.
Negotiated satisfactory rates.
Satisfactorily filled client employment requests.
Successfully managed employees from remote site.
EDUCATION
Diploma, with Honors, Pueblo County High School, Pueblo, CO
Successfully completed & used company sponsored courses:
Self Esteem, the Foundation of Success; The Dale Carnegie Course; Effective Team Building
Education:
HIGH SCHOOL
Skills:
WONDERFUL PEOPLE SKILLS, SELF STARTER, TEAM PLAYER, FAST LEARNER
Candidate Contact Information:
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