Accts Receivable/Admin Assist/Customer Service/Data Entry Resume

Desired Industry: Clerical/General Office	SpiderID: 28779
Desired Job Location: Macon, Georgia	Date Posted: 9/21/2009
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
I am interested in expanding my professional horizons by seeking new
challenges and the potential for future job advancement opportunities.

I have a strong 13-year customer service background. I am very good with numbers; reconciling accounts, extensive account research and excel spreadsheets, as well as excel manual billing of customer's accounts. I have a great deal of knowledge with general office procedures, ability to look at challenges as opportunities. I am able to work with little or no direct supervision.

I am interested in this position with your company. I have enclosed my resume for your review and consideration. I look forward to speaking with you soon.

Experience:
Qualifications Profile:

Skilled Customer Service and Administrative Assistant with 13 years experience providing consistent customer service, administrative service, accounting, and a full range of general office support.

· Administration: Provided exceptional administrative support to internal and external customers and peers. Successfully streamlined office processes to increase efficiency and improve customer service. Tracked financial data and managed all aspects of large customer accounts. Accurately posted customer payments.

· Customer Service: Serviced as initial point of contact for customers and vendors. Educated customers and visitors regarding company services and products. Promptly responded to all inquiries via e-mail and telephone.

· Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of Oracle 11.i and Oracle 11.03, Warner Robins AFB, Aabbyy system, Adobe, Oracle Discoverer Release, Sametime, Accounts Payable/ Receivable programs, WebXtender 4.30, ARMS Operational Reporting Website, Trend, SBT and Access. Data Entry Numeric - 10,000+ with 95 percent accuracy. Data Entry Alpha - 10,000+ with 94 percent accuracy. Experience with electronic fund transfers, credit cards and multiple banking programs.

· Key Strengths: Developed strong relationships with staff and internal/external customers by creating a positive first impression. Highly organized. Able to perform job duties with little or no direction from a supervisor.

Professional Experience:

IHS (Information Handling Systems) Contractor for Warner Robins AFB 2009 to Present

Data Sustainment Specialist

Working with Warner Robins AFB technical orders. Capturing data for input into SAP and/or Oracle database for technicians. Performing work within Adobe and Aabbyy data base systems.

Manpower - Securian 11/2008 to 07/2009

Credit Processing and Claims Department

Started in Securian's credit processing department processing Life and Disability insurance certificates.

Moved into Securian's claims department handling Life and Disability claims for Securian, Cherokee Life and American United Life insurance customers.

Ikon Financial Services - Macon, Georgia 05/2006 to 10/2008

Major Account Specialist

Managed copier and fax lease portfolio totaling $38,968,096.63 that included over 5,600 contracts. Performed wide range of responsibilities, which included funding, maintenance changes, collections, posting of payments, account reconciliation's and other accounting functions. Implemented new process for accounts to bill and accrue for Property Tax and Sales Tax on a monthly basis to meet customer requirements. The above portfolio included accounts for Verizon Wireless, Anheuser Busch, State of Maine, American Financial Group, Barnes Jewish and Boone Hospitals, Emergency Medical and American Medical Groups.

Ikon Office Solutions - Macon, Georgia 11/1995 to 3/2006

Cash Operations Specialist II

Processed purchase orders and invoicing for Inter-Territorial Transfers between company districts on equipment. Worked on special projects, major accounts, existing unapplied cash receipts and debit/credit memos. Researched and posted accounts receivable receipts and misapplied money on customer's accounts. Worked to resolve all issues in funding, charge backs, credit/rebills and transmission errors.

I maintained daily balancing and reconciliation on numerous bank accounts across the United States, which included processing their credit cards, electronic fund transfer payments, returned checks, check requests, bank fees, inter company transfers and payments made by customers. Worked with the closing of existing bank accounts and incorporating them into remaining open accounts to consolidate and save money on bank fees. Handled internal and external customers on requests for information on their accounts on a daily basis. As an Administrator I trained new employees and assisted the Supervisor with various functions and projects.

Assisted in the migration of Ricoh and Canon on line reporting and pulling down the reports to be processed via the Internet, created and documented the processes. I was recruited to create and document all of the processes for Sorbanes Oxley policy on the accounts receivable service department operations.

I began my career with Ikon as a frontline collector, for 4 years, collecting on accounts in the Northeast and Mid-Atlantic regions. Performed all services on accounts for customers in regards to lease changes in billing discrepancies, addresses, funding of new business, termination of existing accounts and any type of equipment/cost per copy overage adjustments or disputes deemed necessary. Assisted sales reps with the completion of their sales through Ikons INCR system.

Professional Certification:

Six Sigma

Skills:
·Technical Skills:
Microsoft Office (Word, Excel, PowerPoint, Outlook). Knowledge of Oracle 11.i and Oracle 11.03, Warner Robins AFB, Aabbyy system, Adobe, Oracle Discoverer Release, Sametime, Accounts Payable/ Receivable programs, WebXtender 4.30, ARMS Operational Reporting Website, Trend, SBT and Access. Data Entry Numeric - 10,000+ with 95 percent accuracy. Data Entry Alpha - 10,000+ with 94 percent accuracy. Experience with electronic fund transfers, credit cards and multiple banking programs.

Additional Information:
Six Sigma Certified

Reference:
Available upon request.

Candidate Contact Information:

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