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Customer Service Representative Resume
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| Desired Industry: Business/Management |
SpiderID: 28768 |
| Desired Job Location: Morristown, New Jersey |
Date Posted: 9/20/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: |
Willing to Relocate: Yes |
Objective:
SALES SUPPORT REPRESENTATIVE
Account Manager / Project Administrator / Sales Executive
Energetic sales and customer service expert, well versed in marketing and sales techniques to establish and retain lucrative clients, resulting in long-term business growth. Dynamic and customer-focused project manager with strong interpersonal talents; adept at developing well-researched recommendations, customized requirements, and leading teams to deliver effective solutions. Technically savvy with MS Office (Word, Excel, PowerPoint), Lotus Notes, as well as LAN/WAN Networking technology to include Server (Windows, Mainframe), UNIX-AIX, Web-to-Host, TCP/IP, Ethernet, Token Ring, and ATM systems.
Experience:
SALES SUPPORT REPRESENTATIVE / ACCOUNT MANAGER, 2006 – 2009
EQUIFAX, Mahwah, NJ
Conducted research and analysis to gain detailed information on client businesses and industries used to develop customized solutions and campaigns. Interfaced with clients to deliver product presentations, define project scope and requirements. Supported project life cycle, including establishing technical specifications, creating and executing tests, analyzing quality, and managing enhancements. Compiled reports, providing project updates and summarizing sales revenue.
Selected accomplishments:
• Attracted more than $50M in new business revenue by successfully steering and launching email marketing campaigns.
• Partnered with executive management to strategically expand contracts, identify new business opportunities, and expedite sales process.
• Provided ongoing service and product support to clients, maintaining high satisfaction levels and capitalizing on opportunities to cross-sell products and offerings.
SALES EXECUTIVE, 2003 – 2006
DAR 1 INCORPORATED, Rockaway, NJ
Established company vision and objectives; created strategic direction and budget projections to guide daily decision-making. Analyzed company sales figures, retail industry trends, and competitor offerings to determine marketing and sales plans. Directed 7 customer service staff, selecting articulate and energetic associates, and boosting performance through training and guidance. Identified key business partners and negotiated contracts. Maintained accountability for operating budget and P&L management. Developed corporate governance systems, credit policies, and procedures governing standard operations.
Selected accomplishments:
• Generated $500M sales within first year of business, doubling market share.
• Developed and presented executive-level training program providing strategies for enhancing cash controls and reducing shrink; invited to train North American Shell Dealers Association.
• Achieved $50M increase in annual revenue by acquiring key business contracts with local business owners.
PLM OPERATIONS SPECIALIST, 2002 – 2003
WORLD-WIDE CRC PRODUCT LIFECYCLE SPECIALIST, 1999 – 2002
SENIOR TECHNICAL SALES SPECIALIST, 1995 – 1999
IBM CORPORATION, Cranford, NJ
Received multiple promotions throughout tenure, rising from customer support responsibilities to complex, administration positions of global scale. Compiled and documented product lifecycle management (PLM) data from global sources. Developed and executed specialized solutions for clients, coordinating delivery of project objectives within contractual deadlines, budgets, and quality parameters. Acquired and directed project resources, including cross-functional teams, subcontractors, and budgets, mitigated risks, controlled changes, and resolved issues utilizing cutting-edge and established project methodologies. Created workflows and streamlined department processes.
Selected accomplishments:
• Generated over $100M additional revenue by establishing knowledgeable and motivated inside sales team to promote networking hardware products.
• Championed and managed projects and programs impacting multiple functional areas, including finance, sales, marketing, and research.
• Successfully closed $2.5M in sales, ensuring Technical Sales group consistently exceeded team goals.
• Built strong alliances with internal and external partners, effectively translating customer requirements into achievable plans, communicating timely updates, and meeting critical goals.
• Selected to receive IBM Mean Service Award for expertly acquiring and managing multiple top revenue-producing accounts.
Education:
BERGEN COMMUNITY COLLEGE, Paramus, New Jersey
Coursework in Business Administration and Management
Professional Development:
Computer Acquisition Strategies – The Financial College / Jack Asinger
Consultative Marketing Sales Training – IBM
Solution Selling for Worldwide Sales
Negotiation Skills Training
Presentation Skills Training
Affiliations:
Circle of Neighbors
Candidate Contact Information:
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