Territory Supervisor Resume

Desired Industry: Executive	SpiderID: 28677
Desired Job Location: columbia, South Carolina	Date Posted: 9/14/2009
Type of Position: Full-Time Permanent	Availability Date: 10/20/2009
Desired Wage: 75000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
I have strong experience in multi location management and training. I have years of experience
in single branch management and training, as well. I am extremely strong in my sales skills and my ability to move accounts.

Experience:
Security Finance (December 2007-September 2009; South Carolina was base, training was throughout the country)

Territory Supervisor
• I took over in a permanent capacity as a Territory Supervisor in a territory that was failing.
• I turned a nonprofit territory into profit within 4 months.
• Recruited and hired staff for the territory.
• Responsible for all training in the branches.
• Conducted training clinics on a monthly basis.
• Coached branch personnel on company policies and procedures.
• Insured branch compliance with all state and federal regulations.
• Performed audits for policy compliance as needed.
• Worked in locations with employees on their sales skills to increase volume.
• Assisted with research of new area and market territories.
• Evaluated staffs on a monthly basis for performance.
• Established goals for the territory and verified that those goals were reached by staff.
• Held personnel accountable for performance.
• Instrumental in establishing territory policies.
• Established appropriate collection procedures to ensure delinquent accounts were handled properly.

National Training Supervisor
• Developed and trained new personnel for all states.
• Trained the branch managers on company policies and procedures.
• Coached branch personnel to establish and consistently achieve their monthly and annual goals.
• I would step in and perform all duties of a territory supervisor in whichever states were needed.
• Traveled weekly to various states and territories as needed when new and more detailed training was necessary.
• Performed training conferences for the entire staff.
• Researched new areas and markets to create new territories.

Lendmark Financial (July 2005 – July 2007; Columbia, SC)
Branch Manager
• Opened a new branch in new location.
• Established relationships with auto dealers, furniture stores, jewelry stores and mortgage brokers.
• Recruited, hired, and trained the new staff.
• Daily supervision of operation of branch.
• Provide customer service to businesses as well as individual clients.
• Monitor daily deposits.
• Credit decisions on all possible loans and mortgages.
• Service all accounts in branch.
• Supervise collections.
• Responsible for monthly and yearly reports to corporate in MS Excel.
• Audited all files for compliance.
• Evaluations and recommendations of staff to be sent to corporate monthly and annually.
• Responsible for life, accident, auto and health insurance on loans.
• Weekly visits in a marketing capacity to dealers.

Pioneer Credit Company & Tax Service (2001-July 2005; Columbia SC)
Branch Manager
• Supervise, manage, and help employees for continued operation of branch.
• Provide customer service to problem accounts.
• Take loan applications, verify employment, pull credit bureau inquiries.
• Budget customer & credit decision.
• Responsible for insurance sales on personal & automobile loans.
• Monitor cash drawers and daily deposits.
• Collect on past due accounts by phone, mail, and field visits.
• Approve auto loans, sales finance loans, and personal loans.
Washington Mutual Finance (1999-2001; Columbia SC)
Manager Trainee/Assistant Manager
• Responsible for continued operation of branch.
• Manage cash drawer (take payments, balance, make deposits).
• Soliciting and selling personal, sales finance, & real estate loans.
• Pull credit bureau inquiries, verify information on applications, & credit decisions.
• Applied loans on Windows NT systems & appraised/searched titles on 1st, 2nd, & quasi-mortgages.
• General collecting on cp30’s, c30’s, c60’s, c90’s, c120’s, c150’s and ap&l (“charge-offs”) by phone & mail, skip-tracing with other financial institutions & internet, calculating payment plans for delinquent customers, & field-calling in Lexington, Columbia areas.
• Filing legal complaints on past due clients, repossessed collateral & recorded judgments.

Anchor Finance (1998-1999; Columbia SC)
Assistant Manager/Customer Service Representative
• Administered corporate branch in Columbia, SC.
• Provided customer service (answered phones, took payments, filed insurance).
• Soliciting & selling personal loans to customers.
• Provided training & telephone support for customer service representatives.
• Collected on cp30’s, c30’s, c60’s, & c90’s, by phone & mail, skip-tracing with other creditors & field calling in Columbia/Lexington areas.
• Created/monitored payment plans for delinquent customers

Education:
High School: Kolleg St. Balsien, Germany
University of South Carolina, BS - Biology

Skills:
Fluent in German, Multi Unit Management, Call Center Experience, and Microsoft Office Skills

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