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| Desired Industry: Customer Service/Technical Support |
SpiderID: 28648 |
| Desired Job Location: Eden Prairie, Minnesota |
Date Posted: 9/11/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: |
Willing to Relocate: No |
Objective:
SUMMARY OF QUALIFICATIONS
Experienced customer service professional.
Skilled restaurant server with multiple years of experience.
Strong verbal and written communication.
Excellent listening skills.
Proficient multi-tasker with strong attention to detail.
Fast learner and takes direction well.
Adaptable team player.
Proficient computer skills, Windows and Internet Explorer
Experience:
EXPERIENCE
Bartender/Server/Trainer
Champps Americana Sports Bar and Grill March 2005 – May 2009
Eden Prairie, MN
Bartender/Trainer
Red Lobster Restaurant August 2006 – October 2008
Burnsville, MN
Bartender/Store Trainer
Bilimbi Bay Restaurant May 2003 – July 2006
Apple Valley, MN
Bartender
American Sports Bar March 1997 – October 2003
Bloomington, MN
Responsibilities:
• Succeeded in maintaining high tip percentages in all roles.
• Provided exceptional customer service and problem resolution skills.
• Communicated to customers the descriptions of available food and drink menu items and specials.
• Excelled in the ability to multi-task a variety of responsibilities in a fast paced environment.
• Worked with the wait staff team to maintain restaurant standards.
• Proficient cash management of customer transactions
Mortgage Broker
American Choice Lending July 2006 – December 2007
Minnetonka, MN
• Provided information and assistance to customers buying and refinancing their homes.
• Researched a variety of bank and lender programs.
• Found the best financing package to fit the income level and credit ratings of the customer requesting assistance.
• Work with customers to complete all details of the process and paperwork necessary.
• Problem solved any issues that occurred in the process.
Floor Supervisor/Black Jack Dealer
Mystic Lake Casino October 1996 – April 2000
Shakopee, MN
• Managed 4-5 Blackjack tables in a given shift.
• Enforced processes and procedures to be followed by dealers at all times.
• Managed all finances of the games, the level of funds available.
• Responsible for and handled an extremely high amount of money.
• Maintained that the break rotation of the dealers was on the right schedule.
• Responsible for covering the shifts of any absent dealers.
• Answered and assisted dealers with questions about procedures.
• Ensured flawless game.
• Entertained customers during play.
• Made sure rules and processes of games were followed correctly.
Help Desk Representative-Intern
National Car Rental February 1995 – July 1996
Bloomington, MN
• Took incoming IT trouble calls from nationwide field customer service associates.
• Provided knowledgeable problem resolutions to fix computer system issues.
• Used effective communication when assisting associates with troubleshooting procedures.
• Completed any necessary tasks to ensure associate questions and needs were met.
• Log and document all calls with detailed notes into the company tracking database.
Education:
EDUCATION
Normandale Community College
University of Minnesota
Courses completed in Accounting and Computer Science
Skills:
SUMMARY OF QUALIFICATIONS
Experienced customer service professional.
Skilled restaurant server with multiple years of experience.
Strong verbal and written communication.
Excellent listening skills.
Proficient multi-tasker with strong attention to detail.
Fast learner and takes direction well.
Adaptable team player.
Proficient computer skills, Windows and Internet Explorer
Candidate Contact Information:
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