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Director/Manager of Collections/Recovery Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 28624 |
| Desired Job Location: san antonio, Texas |
Date Posted: 9/10/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: immediate |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To obtain a position wherer I can utilize my skills and experience to develop and coach a team that will achieve or exceed stated goals and objectives.
Experience:
More than 20 years experience in credit and collection management with an emphasis on organizational development. Strong analytical skills with the proven ability to determine the proper course of action to achieve optimal results. Particularly effective in identifying, assessing and resolving complex operational problems effectively and quickly. Demonstrated success in developing, enhancing and maintaining strong, viable relationships within an organization.
WASHINGTON MUTUAL (Now Part of JPMorgan Chase), San Antonio, Texas 2008-2009
Risk Containment Manager-Small Business
Responsible for management of collection agencies handling collection of charged off small business loans and lines of credit.
• Developed and implemented policies and procedures for determining accounts sent to agencies as well as the processes used for sending accounts to agencies.
• Established procedures for reconciling agency accounts on a monthly basis.
• Developed auditing procedures to ensure agencies are performing to the terms and conditions of contractual obligations.
•Responsible for developing new agency contacts to improve collection of bankrupt and deceased accounts.
•Managed two agency managers.
HILTON GRAND VACATIONS COMPANY, Orlando, Florida 2007-2007
Director of Collections and Recovery
Responsible for managing a staff of managers and supervisors involved in the collection of past due accounts as well as instituting foreclosures and deed-backs on a portfolio of delinquent mortgages secured by timeshares.
•Maintained delinquency below national average by instituting new procedures to provide better collection coverage of past due accounts and building morale by including team members in the decision making process.
•Restored the relationship between the recovery department and the homeowners association accounts receivable department by improving communication to increase efficiency in the collection of association fees.
•Developed new procedures to streamline and strengthen foreclosure and deed-back processes to reduce the amount of time necessary to recover timeshare properties.
•Established training programs to develop employees for future leadership roles and to ensure consistency of workflow.
•Managed a staff of 25 including supervisory and administrative personnel.
CONCORD MANAGEMENT, LTD., Maitland, Florida 1997 – 2006
Director of Credit and Collections
Responsible for managing a team of managers and agents involved in processing resident applications and collecting past due accounts for more than 30,000 apartment homes in ten states.
•Restored the relationship between the credit department and the property management staff by improving communication to increase efficiency and reduce the processing time for rental applications.
•Conducted numerous training courses covering material ranging from the orientation of new employees to efficient methods and sources of information to optimize the application approval process.
•Reorganized the internal method of processing applications to effectively process applications quickly.
•Developed in conjunction with the Information Services Department an automated program to reduce application processing time from more than five days to an average of two days or less.
•Represented the department at various company meetings to disseminate policies, procedures to the property management staff resulting in fewer errors on applications and collection files.
•Streamlined the collection process to increase recoveries by 70% over the last five years.
•Identified the need for, produced and initiated numerous policies and procedures which significantly increased the efficiency of departmental operations.
•Managed a staff of 22 associates including supervisory and administrative personnel.
Education:
Bachelor of Arts Degree from Florida Atlantic University Boca Raton, Florida
Minor in Business Administration
Skills:
Problem determination and solutions, organizational development, analytical, team coaching and development, internal and external relationship development, communication (verbal and written)
Candidate Contact Information:
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