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Field Service Technician Resume
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| Desired Industry: Computer Hardware |
SpiderID: 28600 |
| Desired Job Location: Honolulu, Hawaii |
Date Posted: 9/9/2009 |
| Type of Position: Contractor |
Availability Date: Immediately |
| Desired Wage: 30,000 |
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U.S. Work Authorization: Other |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Computer technician position where over 10 years of experience will add value to operations and customer service. Will bring a strong work ethic, great flexibility, excellent customer service and tremendous energy to the position.
Experience:
Technical System Installer (The Employment Solution/Smart Source/Brikson Computer cabling),
Moncton, New Brunswick, 2009
Product deployment and rollouts for Royal Bank, Bank Montreal, CIBC. Installing new banking PC systems.
Install and set-up PAR, Panasonic, NCR related network systems for Mac Donald’s, Sears, The Bay, Wal-Mart etc.
Set-up software/hardware and procedural/data communications for home office and satellite retailers.
Troubleshoot and resolve issue between financial institutions and retailers.
Technical Support Specialist (contract)
ExxonMobil (Technology Support Unit), Moncton, New Brunswick, 2007
Provide technical assistance to 13,000 retailers across U.S. for Point of Sale System and related network systems
Organize system support for Back Office software/hardware and procedural/data communications
Troubleshoot and communicate effectively between service technicians and retailers
Roll-out new products and software/ follow through technical assistance with new fuel dispensing program
Uphold and support ExxonMobil Business Ethics and Standards and Corporate Policies
Customer Service Representative (contract)Client Logic (Bell/Sympatico), Moncton, New Brunswick, 2005
Provide technical assistance and customer service for Dial-up and High Speed services
Assist customers with required services and ensure satisfaction with choice
Respond politely and efficiently to requests and complaints to establish an agreeable outcome for the customer
Customer Service Representative (contract)ICT (Plug & Share/AT&T Phones), Riverview, New Brunswick, 2004
Troubleshoot and configure wireless Data/Networking products
Perform diagnostic/repair procedures on AT&T phones and answering machines
Customer Service Representative (contract)Minacs (Capital One), Riverview, New Brunswick, 2003
Advise customers with regard to patterns of credit card usage as per established principles and procedures
Process confidential employee records such as banking, credit history and payments
Provide empathetic and problem solving assistance to customers with regard to difficult credit card queries and bring resolution/satisfaction to the customer’s query
System Service Representative (contract)
IBM, Moncton, New Brunswick, 2002
Perform diagnostics and repairs on PCs, peripheral equipment, and Point of Sale systems in retail settings
Install and upgrade Point of Sale, PC components; system-boards, printers, network cards, memory, hard drives,modems, DVD, CD-ROMS,flash drives, floppy drives - manage inventory of all parts to be used and/or returned
Configure Point of Sale and PC related systems
Demonstrate customer service skills in problem solving with adherence to details
System Services Technician/Help Desk
New Brunswick Community College, Moncton, New Brunswick, 2001
Identify and resolve PC and peripheral problems for New Brunswick Community college over 5,600 students
Setup and explain computer and peripheral equipment operation for classroom presentations
Setup and train staff and students on user accounts with rights and permissions
Provide telephone support for all incoming queries from users encountering computer problems within college Collaborate on and assist in the development of future development projects and research material for IT department
Education:
Computer System Technician Diploma, (Operating Systems, Networks, Hardware)
NBCC – Moncton, New Brunswick, canada 2000
Bachelor of Arts with Honors (English/Anthropology)
University of New Brunswick, Fredericton, New Brunswick, Canada 1998
Skills:
With over 10 years of experience in the customer service industry
Team lead in project deployment and roll-outs
Proven high tech and problem solving abilities
Field service technical support & instructing individuals and groups
Data/Voice Cabling wired and wireless Networking
Hard working competent & professional in a fast-paced setting
Data - operational knowledge of broadband technologies and Microsoft Suites
IBM Authorized Technician – Security Clearance ( Banking Systems & ATM’s )
Team player or individual with excellent communication and strong interpersonal skills
Own vehicle, ability and willingness to work flexible hours and travel as required
Candidate Contact Information:
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