|
|
|
|
| Desired Industry: Information Technology |
SpiderID: 28590 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 9/8/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 9/10/09 |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Experience:
Atlanta Department of Aviation – Atlanta, Ga 9/2008 to 3/09
Desktop Support/Helpdesk
•Assisted users with email and software configurations as well as user training
•Unlocked users account and reset passwords using Active Directory.
•Logged trouble tickets that needed to be escalated to operations personnel for LAN/Wan or Telecom issues.
•Reimaged desktops and Laptops with the DOA standard image.
•Break/Fix of machines that needed hard drives, cd-roms, video or NIC cards.
British Telecom (BT America) Atlanta, Ga 11/2006 to 8/08
Desktop Support Technician
•Re-Imaged Desktops and Laptops with Windows XP operating system using Symantec Ghost imaging.
•Configured Outlook email client for Palm and Blackberry as well as server connection.
•Assisted users with training of software applications (Outlook, Office and antivirus,VPN).
•Configured and connected pc's and printers to the LAN (Static IP's and DHCP).
•Updated DAT files for Symantec Anti-virus software.
STI Knowledge - Atlanta, Ga 9/2004 to 11/06
Helpdesk Analyst
•System/Network Administration provided for Windows 2000/NT clients (Active Directory/User Manager), Microsoft Exchange, UNIX (Passwords only), IBM Mainframe, AS/400.
•Installed, configured and administer Microsoft Windows NT/2000/XP workstations.
•Monitored and maintained the mail sweeper and quarantined/blocked emails for security.
•Used Remedy ticketing system to track, assign, and resolve help desk issues.
Assisted remote user with configuring the Cisco VPN client and pc network settings.
Department of Defense - Cleveland, Ohio 9/2002 to 7/04
Desktop Support Analyst (Contractor)
•Contacted vendors regarding warranty and pricing information.
•Degaussed server (Proliant 5000) and workstation hard drives to the Department of
Defense specifications.
•Responded to users technical and/or training needs (laptop, XP, Win 2000).
•Monitored Remedy trouble ticketing system for end user requests to have technical and or training issues resolved.
•Configured wireless networking for laptops users (Linksys).
Exxon Mobil- Fairfax, VA 11/2000 to 9/02
Desktop Support Analyst (Contractor)
•Troubleshoot hardware, software, and PC network connectivity issues
(XP, 2000, NT4)
•Imaged pc's using Symantec Ghost software with the Exxon Mobil standard image.
•Joined new workstations to the domain.
•Configured computers for access to Lotus Notes, and Microsoft Outlook email clients.
•Added new pc's to the domain and configured network printers with static IP's.
•Assisted users with Blackberry connection to pc’s.
Chase Financial - Cleveland, Ohio 4/97 to 8/99
Help Desk Lead (Contractor)
•Supported End-Users by unlocking documents, creating passwords and resolving trouble tickets for networking, hardware and software issues.
•Gained access for End-Users to print and application work groups.
•Activated and disabled user accounts.
•Monitored server activity and reporting malfunctions to the System Administrator.
•Replaced hardware and configured computers for Network connectivity.
•Created trouble tickets in the Heat System for networking, hardware and software issues.
MC Donald & Company Securities - Cleveland, Ohio 10/94 to 4/97
Computer Operator
•Assisted helpdesk with networking and End-User support calls.
•Completed tape backups, logins, (Tandem, Windows 95) and distributed reports
to other departments.
•Edited report distribution lists. Transmitted trade account and customer account Information to and from Brokers at McDonald Co. and Wall Street.
Education:
John Hay High School -1985-1989 Diploma
Cuyahoga Community College 1989-1990
Skills:
•Strong interpersonal skills. Very strong written and oral communication skills.
•Extensive experience and skill in hardware and software troubleshooting, end-user consultation and training, and general desktop systems support.
•Operating Systems: Windows XP/2000/NT workstation, Windows 95/98/ME, MS-DOS.
•Hardware skills: Experienced in PC (desktop & laptop) upgrades, configuration, maintenance, troubleshooting, and repairs.
•Security: General system security with an emphasis on malware prevention and elimination.
•Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, etc.).
•Internet Explorer, Mozilla, Opera, Netscape, Outlook, Outlook Express.
•Remedy, Heat, Net meeting, LANDesk, Remote Desktop, Symantec antivirus.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|