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| Desired Industry: Customer Service/Technical Support |
SpiderID: 28571 |
| Desired Job Location: West Palm Beach, Florida |
Date Posted: 9/6/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Immediate |
| Desired Wage: 55,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
Seeking to obtain a career position which maximizes my organizational, customer service, management and business acumen experiences for the mutual success of both myself and the company
Experience:
PROFESSIONAL EXPERIENCE
Pre-Paid Legal Services, Inc. Jersey City, New Jersey 09/2006 Present
Independent Associate / Recruiter
· Manage daily searches and coordinate placements for all levels of associate management
· Run weekly advertisement, screen, interview, and evaluate potential independent associates
· Recruiting independent associates by sourcing, interviewing, and on-line presentations
· Conduct telephone calls to set up meetings with prospective independent associates
· Maintain, develop, and grow database of both independent associates and members
· Market company services via telephone calls, email, and literature distribution
· Coordinate member enrollments by providing the web link and walking through all enrollment process
· Educate and explain the Pre-Paid Legal plan to individuals seeking legal counsel
Land Rover Jaguar North America Mahwah, New Jersey
Marketing Call Center Consultant 10/2005 07/2006
· Assumed ownership of escalated cases in which clients requested assistance from someone of managerial capacity; researched complex automobile issues and negotiate solution for the customer satisfaction
· Handled special projects or assignments, such as market research surveys, inbound/outbound call, working on special events, etc. as assigned by management
· Handled all customer inquiries via telephone, e-mail and other correspondence with high efficiency, in accordance with department standards.
· Processed customer and departmental requests and inquiries; change or modify owner change requests, brochure requests, provide dealer locale information and fulfill other related queries
· Data entry, task tracking and market research surveys
· Other administrative and support functions as assigned by supervisor
Aequor Technology Woodbridge, NJ
Technical Support Specialist 11/2002 12/2003
· Provided technical assistance, support, and advice to customers and other users in company
· Implemented migration from NT 4.0 to a 2000 server DNS, DHCP/IP, POP 3 and STMP Configuration
· Conducted daily diagnostic programs
· Installed and maintained a network in a windows environment
· Modified, cleaned, and repaired computer hardware and software
· Maintained network security
· Basic troubleshooting
Ned Stevens Gutters Little Falls, NJ
Supervisor/Training Team Leader 10/1999 8/2002
Supervised telemarketing team of ten representatives
· Oriented, coached and mentored new employees in customer-service processes and company policies
· Maintained frequent contact with peers to ensure consistent application of policies and procedures were implemented
· Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies.
· Assisted in creating an incentive commission based bonus program for employees
· Aided customers by providing estimates, scheduling appointments and processing work orders
· Ensured departmental goals were met or exceeded with regard to quality of work, operational productivity, employee retention, and customer satisfaction
Skills:
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Windows 98/NT/2000/XP, AS400. Excellent working knowledge with installing, troubleshooting and maintaining Windows based systems. Strong verbal and written communications skills.
Candidate Contact Information:
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