|
|
|
|
Enterprise Service Technician Resume
|
| Desired Industry: Information Technology |
SpiderID: 28536 |
| Desired Job Location: Quantico, Virginia |
Date Posted: 9/3/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 09-21-2009 |
| Desired Wage: 75000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To obtain a position that will enable me to use my strong organizational skills, educational background, and abilities for the betterment of myself and my organization.
Experience:
ManTech International Corporation,
Ft.Belvoir,VA Sept 2004 Present
Enterprise Service Technician:
Jul 2008 - Present
Responsible for the maintenance of Exchange servers in the support of local and remote assets. Utilized Active Directory to create user accounts, reset passwords, unlock accounts, and to perform other system administrative functions in support of all users and computers in the domain. Responsible for the coordination of maintenance windows and the restoration of servers after patch installations.
Receive and review requests for blackberry server access. Upon approval create the users account on the server and enable activation. Troubleshoot blackberry server/e-mail problems with users.
Manage the user mailboxes using MS Exchange System Manager, which consists of limiting or increasing mailbox sizes and moving the mailboxes to the proper Exchange server. Facilitated the restoration of mailboxes or email from backup tapes.
Assist with troubleshooting technical issues pertaining to user, server, software, and network errors before assigning them to the appropriate personnel.
Monitor and troubleshoot e-mail/domain access via Surf Control E-mail Filter.
Process account information to add and delete 200 + users within the program USERS and various 2003 Exchange servers daily.
Maintain 32 Servers and force replication across the domain using Active Directory Sites and Services.
Network Monitoring/Analyst:
Ft. Gordon, GAMiami, FL
Mar 2006 - Jul 2008
Managed a team of six members while working directly under the USSOUTHCOM J63 Commander operating in a 24/7 operation. Responsible during active critical mission exercises for the coordination of the Theater Network-Operations Coordination Center (TNCC) in operations to ensure all network status problems are properly monitored and handled in the case of a real world threat. Worked with classified documents in order to compile information for daily reports. Tracked and received reported incidents.
Directed the team in coordinating with the units affected on Authorized Service Interruptions (ASIs) with the Area of Responsibility (AOR) on a daily basis.
Ensured the quality assurance by establishing standards of operations and creating Technical Training Procedures.
Monitored and documented technical problems dealing with 37 sites in South America, 8 Direct Reporting Units (DRU), and SOUTHCOM Headquarters with the use of ORION, CENTRIXS via Solarwinds, WhatsUp Gold, INMS (Internal Network Monitoring System), Remedy, and the Magic Help Desk.
Processed Task Orders within set time limits and ensured the receiving activities fulfilled the requirements mandated and reported the status to upper management.
Monitored three main infrastructures which included DISA (DOD and Interagencies), ASA (DOD and Army, primarily), and TCSC (DOD and various agencies through Department of State networking) to fulfill all required mission requirements.
Trained all the personnel on all applications and systems prior to the Stand-up of the operations in Miami location.
Received two Letters of Appreciation from TCSC Director, and Former ManTech President of Defense Services Group (DSG) for training and managing the TNCC in support of the TCSC mission and in training the TCSC On-Site Technical Representatives (OSTRs) at the annual On-Site Technical Representative (OSTR) Conference.
Assistant System Administrator/Analyst:
Ft. Belvoir, VA
Sept 2004 Feb 2006
Responsible for the daily support of users within the local site and remote sites. Utilized tools to monitor the computers systems on the domain. Troubleshot technical issues before assigning them to the appropriate personnel.
Monitored Command and Control Personal Computer (C2PC) and Cooperating Nations Information Exchange System (CNIES) to assure they are working properly. C2PC and CNIES are tracking tools for the US military and Partner nations (CNIES only).
Performed additions and deletions for trusts and performed domain migrations in Active Directory.
Started/restarted mail services for all sites through the use of the Sendmail program and PC-Anywhere software, which allowed access the exchange servers for sites.
Education:
Strayer University
Woodbridge, VA Current
Bachelor of Science Information Technology - Currently enrolled
Anticipated Graduation Date: 2011
Woodbridge Senior High School
Woodbridge, VA
Advanced Studies Diploma
Graduation Date: 2000
Skills:
-Active Top Secret/Special Access
-Extensively developed knowledge in Microsoft Exchange and Active Directory
-Blackberry Enterprise Servers
-Network Monitoring
-Managerial Experience
Additional Information:
Certifications: A+, Security+
Operating Systems: Windows NT Workstation & Server 4.0, Windows 2003 Professional & Server, Windows XP, Windows 2003 Server Hardware: TACLANE, DTD, TACCMS VOIP Equipment, Red Phone and STE, TACCMS, STUIII, C2PC
Software: Microsoft Office 2003 Suite, Active Directory, Surf Control Email Filter
Tools: TRIM, C2PC Classified and Unclassified, and Solarwinds, WhatsUp Gold, INMS, IBM Sametime, ORION
Ticketing Applications: MAGIC Help Desk and Remedy
Database Management: USERS
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|