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District/Area Manager Resume
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| Desired Industry: Management |
SpiderID: 28514 |
| Desired Job Location: LEE’S SUMMIT, Missouri |
Date Posted: 9/1/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: |
Willing to Relocate: Yes |
Experience:
PROFESSIONAL EXPERIENCE
REGIONAL DIRECTOR OF OPERATIONS - EZ CORP – AUSTIN, TX 2008-2009
Developed and executed business and management principles, including strategic planning, resource allocation, human resources supervision, leadership technique, production methods, along with people and resources management. Oversaw field operations for the Midwest territory and managed 6 area managers and 50 offices throughout Missouri, Kansas, Nebraska, and South Dakota. The assigned territory was chosen by the senior management to test the newly formed company programs for auto title loans. Created and utilized planning calendar to organize schedules, as well as employed proper business review process throughout the system.
- Streamlined and reinforced an underperforming market through recruitment and selection of top performing multi-unit team.
- Led the successful opening and launch of 10 new office locations during the last fiscal year.
- Substantially exceeded company’s growth expectations as opposed to previous year.
REGIONAL DIRECTOR OF OPERATIONS - BLOCKBUSTER VIDEO –DALLAS, TX 2004-2007
Administered regional office operations within Tulsa, Oklahoma, and provided direction to HR manager, loss prevention manager, facilities manager, regional assistant, and district managers. Evaluated regional staff performance and provided individual store appraisals. Directed 11 district managers that rendered support to 113 retail units in Oklahoma, Nebraska, Iowa, and Western Illinois. Created quarterly regional business plans to be presented to corporate officers for review. Developed and implemented employee training and customer satisfaction programs, which were later considered by the company as the standard in management development.
- Acquired and applied excellent business operation skills, which successfully led, monitored, and consistently maximized revenues; utilized knowledge of competitive markets to include planning and organization, training, and development of sales teams, as well as the design and implementation of successful marketing and sales, loss prevention, and cost reductions strategies.
- Launched the new Regional Operations Center from scratch and created a unified profit center, which significantly exceeded all sales and marketing goals; rapidly established operational control over that new unit.
- Attained #1 ranking within the region throughout the assigned area, and consistently ranked in the top 5 regions.
- Successfully accumulated 2.9% in active member growth and achieved 103% revenue gain.
- Earned a customer rating score of 83% against corporate average of 81%.
- Achieved the best sales against the prior year, best sales against plan, and best profit against plan.
- Earned a special incentive award for the successful implementation of the total access sales drive.
- Chosen to be the “Role Model” for review by an outside consulting firm aimed to develop a position description for Regional Director.
VICE PRESIDENT OF OPERATIONS - MR. GOODCENTS FRANCHISE SYSTEMS, INC. –DE SOTO, KS 2001-2004
Carried out financial and operational responsibilities for 135 corporate and franchise business units throughout 13 states. Managed the success of marketing, franchise management, research and development, training, real estate, field personnel, and new store opening teams. Generated key criteria and expectations for business consultant performance to support franchise operations, as well as formulated quality assurance criteria to standardize and boost franchise operations and performance to render continuous superior product and customer service.
- Streamlined unprofitable corporate restaurants, and turned them into profitable business units that could be refranchised.
- Effectively led new marketing initiative in collaboration with Kansas Speedway in a co-branding program to attract new franchisees.
- Proactively initiated a customer service program for the company and all franchisees in support of that initiative.
EARLIER CAREER
HARDEE’S FOOD SYSTEMS, INC. –ROCKY MOUNT, NC
- REGIONAL VICE PRESIDENT OF OPERATIONS –KANSAS CITY, MO
- REGIONAL DIRECTOR OF OPERATIONS –KANSAS CITY, MO
- DISTRICT MANAGER –OMAHA, NE
- DISTRICT MANAGER –OSKALOOSA, IA
- GENERAL MANAGER –WASHINGTON, IA
Education:
EDUCATION AND CERTIFICATION
Associate of Arts in Business Management
Longview Community College –Lee’s Summit, MO
Food Safety Certification
PROFESSIONAL TRAINING
Organizational Training and Development
Leadership and Staff Development
Customer Service
Sales and Marketing
Skills:
Business Planning & Development – Customer Service – P&L Responsibilities – Business Process Optimization
Employee Training & Development – Strategic Sales & Marketing – Interpersonal & Corporate Communications
High-powered and results-driven professional with years of experience and history of rapid professional progression in management and administration, leadership and supervision, training and development, strategic sales and marketing, as well as business process maximization.
Proven success in outperforming the competition utilizing outstanding analytical thinking, organizational, and entrepreneurial skills. Recognized as an efficient manager and team player that could generate significant revenue growth and effectively motivate personnel to provide superior customer service and increase productivity.
Candidate Contact Information:
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