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Customer Service/ Support SErvices Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 2850 |
| Desired Job Location: Charlotte, North Carolina |
Date Posted: 6/14/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 6/14/2005 |
| Desired Wage: 22000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
To successfully obtain a career in Customer Service/ Support Services
Experience:
• 6 years in the customer service field
• Excellent written and verbal communication skill, with an eye for detail
• Proficient in the use of Microsoft Computer Programs
• Excellent reputation with customers as a competent, knowledgeable and
helpful professional
EMPLOYMENT
2/8/2005 – 5/16/2005 IT Phase 6 POS Help Desk
Call stores to set up new software on POS equipment
01/2005 - 02/2005 Store Maintance Assistant
Created invoices to pay vendors for services rendered to stores
12/8/04 – 2/8/05 Billing Analyst, Family Dollar Stores
Answered phone calls from landlords concerning invoices for payment of
Taxes and CAM issues; some invoice filing and refilling.
10/2004-12/8/05 Telecom Specialist, Family Dollar Stores
Primary contact for all construction related projects
Primary Telecom contact including “facility issue”
Primary “store opener” contact
Prepare “FDS Telecom Connect Sheet”, place orders & co-ordinate all new
Store installations
2001-2003 Customer Service Representative, Alltel Communications
Received inbound calls from residential customers
Concerning bill amount
Changing of long distance plans and services
Setting up of new services
1996-1999 Customer Service Representatives, Sprint PSC
Received inbound calls from customers concerning bill amount
Usage of minutes and new services
Informed customers of new promotions and service plans
Education:
2003-Present Studying for Associates Degree in Applied Science in
Computer Engineering Technology
1977-1981 US Army, Ft. Jackson South Carolina, Computer Concepts
1972-1976 Monroe High School, High School Diploma obtained
Skills:
Money Handling Expert 2001 - present 11 years
10-Key Adding Machine Expert 2001 - present 5 years
Customer Service Expert 1997 - present 11 years
Bilingual-English-Spanish N/A
Microsoft Word/ Outlook/ Excel/ Access/ Power Point/ Spreadsheet/ ect.
Expert 1998 - present 5 years
Additional Information:
Foster Parent for Youth and Family Services of Charlotte
Member of the International Order of the Eastern Stars of Detroit, MI
Registrar For Harvest Bible Institute of Charlotte, NC
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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