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QA Manager, QA Lead, QA Coordinator Resume
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| Desired Industry: Computer Software/Programming |
SpiderID: 28410 |
| Desired Job Location: St Cloud, Minnesota |
Date Posted: 8/26/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: Neg |
| Desired Wage: 85000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Lisa has strong business analysis skills in the healthcare industry. She has gathered requirements through various techniques such as JAD sessions and interviews, defined use cases and process modeling. She also has strong technical skills, including 3-tier architecture testing, database and GUI testing, configuration management, GUI and database design, data analysis, production implementation planning and execution. Twelve plus years of extensive manual and automated testing experience in multiple web and client server environments. Lisa is well versed in developing test cases, test plans, structured test methodology and use cases. Majority of experience has been in the Industry of Health Care/Managed Care.
Experience:
United Health Group (INGENIX) 04/16/2007 Present
Quality Assurance Lead
Responsibilities
Gathering business requirements from a variety of stakeholders
Translating business requirements into functional specifications and design
Defining project scopes and working with development and project teams through the delivery phase
Meeting ad hoc requests for claims and financial data analysis and reporting
Using SQL tools to access data
Interfacing with developers to perform data analysis
Defect Management with Mercury Quality Center
Plan and Execute Functional, Integration and Acceptance Test Cases
Setup and facilitate UAT hand-off
Managed an off-shore QA team in India
Work with other QA Lead peers in setting up a quality process on all projects
Worked in an Agile working environment utilizing Waterfall and GILB methodology
Mercury Quality Center Site Admin and Project Admin duties.
Visionary Integration Professionals 02/14/2006 04/06/2007
(Aka: Cornerstone Consulting)
Quality Assurance Consultant (Test Lead)
Responsibilities
Manual User Interface and Backend Testing
Decompose Requirements
Create Test Cases
Execute Test Cases
Create, update and execute Smoke Tests, Functional and System Tests
Worked with Mercury suite of tools to achieve process methodology for accurate requirement identification and management
Utilized Mercury tools to maintain efficient Quality Assurance process for manual test suites (TestDirector, Quality Center)
Gathered requirements, functional design, and internal design specifications
Reviewed budget and schedule requirements
Determined test approaches and methods (integration, functional, system, load, usability tests, etc)
Determined test environment requirements (hardware, software and communications)
Identified tasks and assigned resources
Determined schedule estimates, timelines and milestones
Set up test tracking processes, set up logging and archiving processes, set up or obtain test input data
Evaluated and reported defect/ issue reports
Managed all outstanding issues/bugs and fixes
Managed and updated test cases, and test environment through life cycle
Managed an offshore test team
United Health Group 04/18/2005 02/03/2006
Sr. Quality Control Analyst
Responsibilities:
Manual Testing
Conversion of Health plan(s) from one mainframe to another
Work with Off-shore team located in Manila
Prepared Test Environments for all test phases
Facilitate UAT (User Acceptance Testing) with the Business
Work with a cross-functional team to apply test process standards
Prepared test data and environments
Performs Unit, Assembly, System, Integration and Regression testing.
Write and execute testplans according to requirement and detail design specifications
Tested on a IBM/DB2 Mainframe and Conversion Console tool
Facilitate Testplan walk-thrus
Close working relationship with Developers and Business Analyst
Implementation of software into production environment
SHPS, Inc. 09/20/2004 04/14/2005
Business System Analyst
Responsibilities:
Request set up of new contracts and employer contracts
Add new contract mapping into Code Conversion
Enter groups/group rates/admin rates and group criteria for all new contracts
Verify with client all existing plan mapping/plan names
Ensure that contract/employer contract term dates are entered for all
Create and maintain the Import Business Spec when necessary
On-going support for clients import files are successful
Monitor and resolve group fallout issues
Monitor and resolve import error report with client
Monitor and resolve drop/abandon report with client
Ensure that processing between OE and ongoing is being handled correctly
Work with carrier team as needed to support testing of new carrier feeds
Update Enrollment data entry rules as needed
United Health Group 07/29/2002 07/06/2004
Quality Analyst/Business Analyst
Responsibilities:
Works with Clients to gather business requirements and/or usecases
Translates business requirements into technical specifications
Liaison between clients and developers
Database Analysis and Design
Performs system, integration and regression testing upon request
Provided assistance with user-validation testing on system releases
Provided ongoing support for ad-hoc reports request and maintain report scheduler
Created and updated reports as needed via through OLAP reporting tool
Provide production support back up for other applications
Managed an application help desk for end-users
Created and executed SQL scripts for data validation and quick fixes for production support
Work with JRS methodology (combination of Six Sigma and CMM)
United Health Care 03/29/2001 07/26/2002
Quality Control Analyst / Business Analyst
Responsibilities:
Work with a cross-functional team to apply test process standards
Work with the RUP and Waterfall methodologies
Prepared test data and environments
Performs system, integration and regression testing upon request
TestDirector Administrator Role for maintenance of the testing tool
Trained, created and executed manual and automated test scripts
Write and execute testplans/testcases according to requirement and detail design specifications
Tested a 3-tier Sybase and Visual Basic GUI Application
Tested data from Unisys and IBM mainframe host system (UNET and COSMOS)
Facilitate Test plan walk-thrus
United Health Care 05/01/1998 - 03/29/2001
Quality Assurance Analyst
Responsibilities:
Produce Testplans/testcases according to the requirement and detail design specifications
Performs system, integration and regression testing upon request
Prepared test data and environments
Work with Waterfall methodologies
Plan, Create and Execute Test Cases
Tested data from Unisys and IBM mainframe host system (UNET and COSMOS)
Schedule and facilitate user acceptance testing pre-implementation walkthroughs for our end-users
Assisting Business Analysts in research when needed
United Health Care 04/16/1991 - 05/01/1998
Other positions held:
Records Management Clerk
Member Materials Clerk
Office Messenger
Billing Coordinator
Report Manager
Education:
Hennepin Technical College
Technical Diploma (Accumulated Technical Associates)
Graduated: 11/1995
Major: Business Microcomputers
Stratford Career Institute
Technical Diploma
Graduated: 1/2008
Major: Real Estate Appraisal
International Institute Software Professionals (IISP)
Certified Software Test Professional
Courses Completed: 04/2009
Affiliations:
Member of International Institute of Software Professionals (IISP)
Skills:
TECHNICAL SKILLS SUMMARY
Industries: HealthCare/Managed Care, Agricultural services, Benefit Administration, Retail, Consulting
Languages: COBOL, Microsoft .NET, Visual Basic
Databases: IBM DB2, MS SQL, SYBASE, MS Access, and Unisys
Operating Systems: Windows XP, Windows NT, Windows 2000, Windows Vista
Help Desk Tools: Heat 8.0, Peregrin, HP Openview Service Desk and Alarmpoint
Test Tools: Mercury TestDirector, Mercury Quality Center, Mercury Quick Test Professional, WinRunner,
Other Tools: Microsoft Office, Lotus Notes, MS Project, Hummingbird Exceed, MS Outlook, MS Visio, Win-SQL, DMSII, DMS Inquiry and CANDE, COGNOS 8, Redgate SQL Data Compare, Win SQL, Aqua Data Studio, XML, Brio Enterprise 6.2, and Microsoft Report Manager (Reporting Services),
Additional Information:
SPECIFIC EXPERTISE:
12-plus years of Quality Assurance experience, most of which as a Manual Tester
3-years Experience as an Automation Tester
5-Years experience working as a QA/Test Lead
4 ½ -year experience of Business Analysis experience or BA/QA
Managed a TestDirector/Quality Center environment for the test team. This includes additions to all forms in the TestDirector/Quality Center application (i.e. Defects, Test Plan, Test Lab and Requirements) and provides server maintenance when needed.
Managed an offshore team through the test and defect management process during the test cycle.
Work with the development team to provide an environment ready for testers and end-users.
Facilitated test plan/testcase walk-thru's for the Business and Development teams to obtain feedback and/or approval sign-off.
Excellent knowledge and working experience in with test planning, test execution and test results analyses
Solid expertise in automated testing tools WinRunner, Quick-Test Professional (QTP).
Provide environment setup for all phases of the test and development stages (i.e. Unit, Assembly, System, Integration, and Acceptance Testing).
Strong problem solving and analytical skills with in-depth understanding of system development methodologies, techniques and tools.
o Mostly experience working within a modified Agile Process or RUP (Rational Unified Process), as well as a waterfall process methodology.
Experience working with ETL and Data Warehouse data.
Experience working with Analytics data
Advanced user experience to support and maintain Quality Center/Test Director.
Excellent communication and presentation skills, self starter, quick learner, team player
Reference:
Available upon request.
Candidate Contact Information:
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