Human Resources Management Resume

Desired Industry: Human Resources	SpiderID: 28330
Desired Job Location: Fallbrook, California	Date Posted: 8/20/2009
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel:
Highest Degree Attained: Masters	Willing to Relocate:

Experience:

PROFESSIONAL EXPERIENCE

Talent and Sales Manager Victoria’s Secret, Carlsbad, CA (2008-Present)
- Primarily build and strengthen the team’s performance and capability in achieving company goals and expectations by leading all stages of all human resources functions.
- Closely assess personal strengths and weaknesses of employees for effective delegation of tasks.
- Determine the appropriate training strategy that would enable staff to reach their optimum potentials.
- Resolve employee-related issues and identify motivational strategies to foster teamwork and dedication.

Volunteer Make-a-wish Foundation (2007-2008)

- Supported the organization’s plans and programs and assisted in increasing its member volunteers.
- Participated in sourcing and acquiring additional sponsors and promoting its missions to the community.

Office Manager/HR Manager Masson & Associates, Inc., Escondido, CA (2007)
- Streamlined all human resources activities and maintained the integrity in daily office operations, strengthened customer relationships, encouraged employee participation.
- Managed and improved SOPs, and played an important role in companywide planning by delivering presentations on weekly meetings.
- Ensured accuracy in weekly reports, as well as developed comprehensive training programs and new client proposals to drive growth and capitalize on new business opportunities.

Customer Care Representative / Coordinator DJO, LLC, Vista, CA (2004-2007)
- Analyzed customer needs and demands and identified best strategies to provide optimum client satisfaction.
- Accurately conveyed requested information to customers, and provided assistance in prompt and efficient manner.

Department Manager Barnes & Noble Booksellers, Oceanside, CA (2002-2004)
- Coordinated and monitored sales, monitored activities, and realigned plans of several departments
- Determined staffing and training needs, and directed all HR-related functions.
- Played an important role in ensuring successful opening of new stores in different locations.

Assistant Front-End Manager (Final Promotion) Multiple locations (1994-2002)
- Mentored and maximized skills and performance of staff; traveled extensively to multiple locations to facilitate training and assist in opening of new stores.
- Implemented and improved processes in providing high level of customer service.
- Resolved issues related to associates in partnership with corporate HR Department.

Education:

EDUCATION

GRADUATE HUMAN RESOURCE MANAGEMENT CERTIFICATE, 2009
(MBA) MASTER OF BUSINESS ADMINISTRATION, 2006
(BA) BACHELOR OF ARTS IN MARKETING, 2004
University of Phoenix, San Marcos, CA

PROFESSIONAL TRAINING

Customer Service Academy, Palomar College, 2005
Assistant, Dale Carnegie Leadership Training, 2004

Affiliations:

PROFESSIONAL AFFILIATIONS AND ACTIVITIES

Active Member, Society for Human Resource Management (SHRM), San Diego Chapter

Skills:

HUMAN RESOURCES MANAGEMENT PROFESSIONAL
Training and Workforce Development | Strategic Program Planning | Employee Performance Optimization | Leadership Selection and Retention | Succession Planning | Staffing and Recruitment | Revenue and Service Enhancement | Business Process Analysis and Development

PROFILE OVERVIEW

Hands on and enthusiastic MBA graduate with more than 14 years of experience in leading organizational development, talent management, training programs, operations, employee relations, and other HR-related activities. Equipped with ability to understand and interpret broad multidisciplinary perspectives, develop effective internal systems and procedures, and increase organizational efficiency. Motivational leader with demonstrated passion in human resource optimization coupled with proven ability to rapidly master new skills and technology.

ACCOMPLISHMENTS

Human Resources Management
- Successfully recruited and mentored 98% of holiday staff for multiple locations.
- Significantly increased retention rate by 20% through strategic development and implementation of a rewards program in Victoria’s Secret “VS.”
- Maximized skills of associates, which boosted overall customer survey scores by 22% at Victoria’s Secret.
- Identified training needs of staff and traveled to multiple locations to facilitate training and ensure effective performance of personnel assigned in new store openings for Albertons.
- Built a reliable leadership team and service staff by providing strategic direction and retention strategies for supervisors and employees of up to 55 employees.

Planning and Process Improvement
- Earned several promotions due to innate ability to conduct effective succession plan designs.
- Determined key processes for improved HR functions, as well as developed, authored, and implemented new HR manuals and SOPs (Standard Operating Procedures) at Masson & Associates, Inc.
- Optimized profitability, producing top sales performance for several quarters.
- Consistently increased associate performance and results three quarters in a row.
- Improved the process in new-hire orientation, which resulted to two-week faster results in performance for Victoria’s Secret, Barnes, and Noble.

Operations Management and Revenue Enhancement
- Streamlined daily operations, met company standards, and enforced compliance with HR files, benefits, and procedures in a short period of two months. (Victoria’s Secret)
- Thoroughly assessed daily operational procedures, and implemented key processes that streamlined daily business operations and increased sales.
- Consistently ranked as the number 1 sales manager at Victoria’s Secret.

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