IT helpdesk - Information Technology Resume Search
IT helpdesk - Information Technology Resume Search
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IT helpdesk Resume


Desired Industry: Information Technology SpiderID: 28278
Desired Job Location: HUNTSVILLE, Alabama Date Posted: 8/17/2009
Type of Position: Full-Time Permanent Availability Date: 09/17/2009
Desired Wage:
U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent Willing to Relocate: Yes


Experience:
2008- Present Madison, AL 35758
Summer Fun Ent.
• Schedule picnics and other events.
• Conduct inventory of all items.
• Load and unload needed equipment in a timely manner.
• Cater events.
• Employee payroll and cash drops.


2007- 2008 Huntsville, AL 35824
Food Service
• Schedule dining reservations and arrange parties or special services for diners.
• Greets guests, escorts them to tables, and provide menus.
• Adjusts complaints of patrons and provide exceptional customer service.
• Coordinates activities and task of dining room personnel to ensure prompt and courteous service to patrons.
• Inspect dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Direct food service workers and other personnel as assigned for the purpose of maximizing the efficiency of the work force and meeting shift requirements.
• Prepare food and beverage items for the purpose of meeting projected meal requirements
• Stock food, condiments and supplies for the purpose of maintaining adequate quantities and security of items.

2006 Foot Locker, Killeen, TX 76542
Sales Associate – Shift Leader
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in annual inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.

2004

106th Finance Battalion, Wurzburg, Germany 09107
Helpdesk Technician
• Provided technical assistance to functional users for start-up of computer systems and application programs.
• Tested and evaluated vendor hardware and software for applicable users to ensure conformance with the information management standards.
• Analyzed customer requirements and determined the most appropriate automation resource to utilize, including software and hardware.
• Provided troubleshooting assistance to customers by phone or on-site.
• Assisted in the installation of computer systems.
• Set-up printers and mapped drives for users.


Education:
• Bob Jones High School 2007-2008
• Virginia College – Network Engineering – Currently Enrolled
• COMPTIA A+ (September 2009)
• COMPTIA Net+ (November 2009)
• COMPTIA Security+ (February 2010)
• CCNA (May 2010)


Skills:
• Ability to communicate with associates and customers
• Ability to read, count, and write to accurately complete all documentation
• Ability to create graphics using Macromedia flash
• Ability to build websites and write some html code (assisted in maintaining and updating family business website)
• Excellent ability to perform basic math, including calculation of fractions, percents and ratios; read technical information, compose a variety of documents and facilitate group discussions; and solve practical problems.
• Remarkable ability to work with diverse individuals and groups; work with data of different types and purposes; and utilize a wide variety of job related equipment.
• Great Problem solving ability to analyze issues, create plans of action and reach solutions.
• Strong computer skills in Microsoft environment.
• Focused, versatile, dependable, multi-task oriented, flexible, positive, able to adapt effectively to challenging and emergency situations.
• Excellent personal motivation with proven ability to build and work collaboratively in a strong team concept environment, and independently.
• Well developed skills in prioritizing, organization, decision making, time management, and verbal/written communication.


Reference:
Available upon request.


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