Operations, Supervisor, Human Resources and much more! Resume

Desired Industry: Human Resources	SpiderID: 28261
Desired Job Location: Irving, Texas	Date Posted: 8/16/2009
Type of Position: Full-Time Permanent	Availability Date: 08/31/2009
Desired Wage: 35,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
I am looking for a more challenging position that will turn into a career and not just a job. So that I can utilize all my experiences that I have gained in my work history.

Experience:
Operatings, Training, Supervisor, Call Center Manager, Supervisor of Medical Billing, Customer Care Representative, Project Analyst.

Education:
High School and taken several course through my previous jobs like leaders to leaders.

Skills:
Software: MSExchange, MSWord, MSMail, Calendar Creator Plus, Schedule Master, TRx, EXCEL, Schedule Plus, Wallchart, Vista Plus, Sift, Outlook, Access, MS Project, Pamar (Collection System) and PowerPoint.
-tasker, fast learner, interested in all areas, like being challenged. Training: Radiant Learning, Leader’s Workout Series, Behavioral Interviewing, DOS 6.2: Level 1, Introduction to Excel, Introduction to Windows, Leaders to Leaders Series, LearnLinc Train-the-Trainer, Performance Management, Conflict Resolution, Compensation Awareness, EDS Conversations and Sexual Harassment.

Additional Information:
OBJECTIVE

To secure a position within a corporation to utilize my business knowledge, leadership skills, and project management skills to continue with my professional career.

PROFESSIONAL EXPERIENCE

MANNATECH Coppell, Texas

Customer Care Representative November 2008-Present

LINCOLN FINANCIAL SERVICES (KELLY SERVICES) Mansfield, Texas

Marketing Assistant (Temp Position) Work from home November 2006-November 2008
• Work from home doing all of these functions.
• Sending out weekly e-mail campaigns utilizing internet system.
• Submitting travel and sales expenses.
• Create and maintain excel spreadsheets with all client contact information.
• Send weekly thank you cards to top sales performers.
• Attend sales seminars with top motivational speakers to ensure meetings run smooth.

INCIPIENT HEALTHCARE SOLUTIONS Arlington, Texas

Operations Supervisor February 2004-May 2005
• Initially hired as an executive assistant
• After a month, I was promoted to Operations Specialist and began to perform all reporting functions.
• Formatted statistical reports for the EVP’s and CEO.
• Monitoring and documenting employee issues.
• Coordinated and managed client’s new business and all service request.
• Monitoring and maintaining workloads for production staff.
• Verifying, posting, and balancing all payment to the collection system.
• Balancing and maintaining the month end process.
• Hiring and terminations of client service employees.
• Training all new employees on the internal program used for collections.
• Loading all computers with appropriate software.
• Backing up servers and working on any technical issues.

TRANS TRADE, Inc. Grapevine, Texas

Assistant Project Leader October 2003-February 2004
• Maintained product tracking spreadsheets which included over all revenue.
• Coordinated all product returns within the United States.
• Maintained product inventory.
• Created job descriptions.

AVAIL SEARCH GROUP Dallas, Texas

Recruiter (Temp) September 2003 – October 2003
• Answered incoming phone calls for Recruiters and Sales Team.
• Researched resumes internet sites for potential employees for our clients and began to start working as a recruiter.
• Interviewed and screened 10-12 individuals per day for potential client placement.

EDS-PLANO PROJECT MANAGEMENT TEAM Plano, Texas

Project Analyst January 2002 – November 2002
• Managed vendor relationships for courseware implementations for University training.
• Created project plans and was successful completing by scheduled deadlines.
• Working with high-level management, to determine appropriate courseware to be implemented into the Learning Management Training System.
• Created and maintained project status documentation reports.
• Documented and manage processes for vendor implementations, to be utilized by employees searching for training paths.
• Project Manager for virtual training tool “LearnLinc” utilized by global employees.
• Instruct Train-the-Trainer classes for LearnLinc so instructors can pass tool through out the global audiences.

EDS-UAC & SCHEDULING/DISTRIBUTION Plano, Texas

Training Manager August 2000 – January 2002

• Responsible for 28 employees
• Manage a 1.3 million dollar budget for people cost center
• Provide written documentation in CAS for compensation and bonus’s of employees
• Worked with each employee monthly to obtain a Development Plan, to ensure that the employees development needs for current and future career growth are met.
• Utilize the Performance Management Tool to evaluate each employee’s performance on an annual basis.
• Facilitate monthly team meetings to review team’s goals and objectives
• Strong relationship with Program managers for the teams benefit
• Conduct interviews and hire employees for open positions on this team
• Document employees performance for written performance improvement plans
• Approve and transfer Time Recording (SAP) for the team

EDS- EDS DESKTOP SUPPORT TEAM Plano, Texas

Technical Customer Support Rep. May 2000 – August 2000

• Team Leader for Desktop Support Team
• Balanced and coordinated each team members workload
• Point of contact for all EDS University employees real estate
• Coordinated the user’s equipment inventory for tracking purposes
• Provided recognition for team members
• Weekly one-on-ones with team member to review open service request
• Organized the computer storage rooms so that old equipment could be identified and shipped back to COE

EDS-RESOURCE MANAGEMENT Plano, Texas

Training Coordinator September 1996 – May 2000

• Implemented new scheduling tool (Wallchart) for EDS University
• Coordinated and organized the build-out of Cluster III for new classrooms
• Coordinated and organized the closer of all 4 education buildings
• Team Leader for classroom setup and distribution team
• Balanced teams workloads
• Provided recognition for team members
• Responsible for the Education buildings space budget
• Schedule the usage of 42 classrooms and 10 conference rooms
• Schedule all audio visual equipment (79 pieces) for classrooms
• Provide monthly classroom and equipment utilization reports using Excel
• Process phone request for the Education Buildings
• Backup for Supervisor of the Employee Development Support Team
• Worked with the classroom technical team to ensure proper loads for classes

Inventory Control Clerk February 1996 - September 1996

• Performed classroom setups to include arrangement of tables and chairs, cleaned whiteboards, distributed course material, and replenish general classroom supplies
• Delivered audio visual equipment and performed maintenance on equipment
• Backup scheduler for equipment
• Performed and maintained course material inventory in the Distribution Room
• Shipped course material to other EDS locations

General Office Clerk September 1995 - February 1996

• Performed distribution and pick up for TRx reports between the four Education Buildings
• Covered breaks and lunch hours for three Receptionists
• Functioned as the Employee Discount Plan Coordinator
• Performed mail outs for the pre-reading material
• Backup for Receptionists
• Backup for inputting TRx history

EDS EMPLOYEE CREDIT UNION Plano, Texas

EDS Teller April 1994 - September 1995

• Responsible for running the cash letter
• Entered expense checks
• Posted mail
• Opened new accounts
• Drafted letters
• Solved problems with member accounts
• Located member discrepancies and decided when to contact supervisor
• Documented, reported, balanced, entered data into the Credit Union computer system
• Backup for ATM department balancing ATM machines

Reference:
Available upon request.

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