Room Service Cashier Resume

Desired Industry: Hotel/Motel/Hospitality/Tourism	SpiderID: 28218
Desired Job Location: Brooklyn, New York	Date Posted: 8/13/2009
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization:
Job Level: Experienced with over 2 years experience	Willing to Travel:
Highest Degree Attained:	Willing to Relocate:

Objective:
Committed to professionalism, highly organized, work under strict deadline schedules with attention to detail; have excellent written and verbal communication skills.

Experience:
The Waldorf Astoria Hotel
New York, NY
Room Service Sales Agent Dec 2003 - June 2008
• Upsold multiple products, informed customers of choices and helped match products depending on customers taste, displayed excellent knowledge of food and wine pairings
• Received and inputted breakfast, lunch and dinner orders over the phone into Micros Consul
• Utilized Micros Consul for a variety of different transactions in military time, had knowledge of how to use system depending on situation
• Made notes of amenities for special guests such as presidents and celebrities
• Accepted cash, credit cards, and room charges, issued tip reports at end of waiters shift to compare against their own report to prevent inaccuracies
• Followed proper protocol at all times to all customers and accurately reported data
• Performed Room Service Checks: ensured all charges were correct and received payment for order once waiter returned to room service, handled both house and customer checks
• Managed amenity packages given to VIP Guests staying at the hotel, managed hospitality checks for meetings and events ranging from 100 to 300 people
• Handled hospitality checks and handled special requests from guests, handled two types of Hospitality checks; outside and inside
• Managed morning, afternoon and evening orders throughout the day, also managed overnight orders independently-processed breakfast orders for in house guest and meeting/event orders for house or company events
• Handled the hot/cold beverages served by the glass or quart and the alcoholic beverages being served in special glassware.
• Handled and arranged for the storing of the guests/patrons goods and arranged special care if goods were medicine

PBX Operator
Dec 1999-Dec 2003
• Worked with Meridean system, a grid with extensions throughout hotel as well as guest and emergency buttons
• Worked with Fidelio, a system to look up guest rooms as well as different employee and emergency numbers
• Entered 200 to 300 guest and group wake up calls, assisted guests with international calls and translation
• Showed discretion with incognito guests, never divulged personal information about guests
• Handled emergency situations such as guest illnesses and aware of proper contact numbers
• Screened for suspicious calls, such as bomb threats, worked with security to handle alarms and to inform guests of situations
• Kept track of complaints and maintenance, logged all events meticulously
• Retained awareness of surroundings and current events, provided technical assistance to guests

Education:
New York City Technical College New York, NY
Associates in Arts Degree

Affiliations:
Performed with the College Company Theater in various roles, performed with the Riverside Church as Soloist Arlen Sonneborg Organist, and worked as commercial voiceover artist.

Skills:
• Able to handle multiple tasks simultaneously,
• Detail-oriented and organized, able to handle high volumes of work
• Flexible worker, able to take on different roles in the hotel environment
• Excellent communication skills, received merit on customer service skills

Candidate Contact Information:

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