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CUSTOMER SERVICE REPRESENTATIVE Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 28214 |
| Desired Job Location: BURNABY, British Columbia |
Date Posted: 8/12/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: AS SOON AS POSSIBLE |
| Desired Wage: $30,000 |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Experience:
ESSILOR CANADA, KW Evans DBU, 347 Evans Avenue, Etobicoke, ON
Puchaser /Receiver (May 2008 July 2009)
Worked as part of KW Evans optical frames department in the execution of office infrastructures for purchasing, receiving, shipping, invoicing, labeling and other supporting processes.
Responded to the high volume daily Wal-mart stores transactions from e-mails and call-ins concerning frames orders.
Coordinated with vendors regarding back orders, invoices, updates and frames stock levels.
Coordinated with head office concerning price discrepancies and shipment issues, and advised vendors accordingly.
Prepared purchase orders for vendors; check frame labels, names, colors and eye sizes.
Ensured the availability and stock level of all frames; maintain frames according to correct opus and store numbers.
Managed fax receivables including claims request from store; check bin number and frame status regularly.
Managed order of merchandise as requested by the stores and customer service ICS waybills associated with side shields, discontinued frames, etc.
Sent back recalled-frames to the vendor as per Wal-Marts modular change.
Assisted inventory of frames and lenses on a quarterly basis and train new employees.
WAL-MART Canada Corp., 300 Borough Scarborough, ON
Customer Service Specialist (October 2005 May 2008)
Worked as part of Wal-marts customer service team optimizing store sales by consistently delivering exceptional service.
Dealt regularly with internal and external customers with tact and diplomacy regarding store issues.
Mapped and organized store merchandise assessing impacts on sales, accessibility and comfort.
OTHER WORK EXPERIENCE
EASYCALL COMMUNICATIONS PHILS., Mandaluyong City, Philippines
Front Office Personnel (1998-2000)
Customer Service Assistant (1994-1998)
Shift Assistant (1993-1994)
Message Handling Specialist (1991-1993)
Responded to phoned-in complaints and queries of clients within the given constants, promptness and accuracy.
Handled sensitive and complex situations interfacing effective discretion and customer relation.
Threshed out and resolved multiple phoned-in client issues.
Collated customers feedback ensuring resolutions to current issues.
Answered call inquiries within three rings in customer-delight approach.
Observed social customs; exercised tact and business decorum in any given situations.
SPI Technologies Inc., Paranaque City, Philippines
Data Entry Operator (1990-1991)
Encoded above average volume of transactions per day.
Education:
UNIVERSITY OF SANTO TOMAS, Manila, Philippines
(Associate Tourism)
Skills:
Over 11 years experience in a high volume fast-paced customer service environment including message handling, front lining and data encoding.
Worked in an optical frames and lenses company.
Knowledge in Syntax Cano, Anzio Optifacts and Outlook.
Over six years data entry expertise; exceptional encoding skills: over 12,000 kph.
Computer proficiencies: Windows XP, Vista, MS Office, Excel and Internet
Highly efficient organizer; excellent inter-personal and communication skills.
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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