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Network Operations Center Resume
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| Desired Industry: Information Technology |
SpiderID: 28200 |
| Desired Job Location: Grand Rapids, Michigan |
Date Posted: 8/12/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: August 17, 2009 |
| Desired Wage: 30000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No Preference |
Objective:
To enter the field of network administration with an emphasis in network support that utilizes education and very strong work ethic.
Experience:
November 2008 ¡V May 2009
Bank of New York Mellon, Nashville, TN
Level 2 Help Desk Technician
Helped internal and external customers reset mainframe passwords
Initiated customer file reload requests
Troubleshoot proprietary software for problems and submit trouble tickets for unresolved issues
April 2008 ¡V November 2008
Dimension Data, Nashville, TN
Level 1 Help Desk Technician
Helped internal and external customers reset mainframe passwords
Initiated customer file reload requests
November 2006 ¡V January 2007, Dell, Inc., Nashville, TN
L1 Tech Support Specialist
Helped customer troubleshoot computer by way of phone
Using various communication methods, helped determine computer problem
Used remote access to make system configuration changes on client computer
December 2001 ¡V December 2005, Manpower Temporary Services, Grand Rapids, MI
Kent Count Sheriff¡¦s Dept, Grand Rapids, MI
Transcribed sheriff dictation into county database
Edited dictation for clerical accuracy
Maintained confidentiality
Alticor Corp., Ada, MI
Edited drafted documents of a confidential nature
Proofread edited documents for departmental accuracy
Accepted and completed rush projects
October 1997 ¡V September 2001, Old Kent Bank, Grand Rapids, MI
Senior Wire Transfer Assistant 10/97 ¡V 9/01
Reviewed outgoing money wire orders for accuracy
Assisted in daily work flow within department
Maintained daily balance of department general ledger account
Monitored daily bank federal reserve balance
Trained department personnel in daily opening and closing procedures
Wrote training procedures for input of customer wire templates on database
Applied customer service skills to meet needs of customers in both daily and challenging situations
Demonstrated a willingness to work by being available for any additional duties and hours
Streamlined various office policies and procedures
Assisted with customer wire orders, questions and problems
Developed Key Personnel Management data and charts
Wrote procedures for daily input of federal security wires
Assisted in training of new department personnel
August 1994 ¡V October 1997, Office Staffing Inc. Grand Rapids, MI
Human Resource Assistant
Assisted new applicants with employment applications and related forms
Set up appointments for application interviews and orientation
Created and maintained employee personnel files
Conducted reference checks on new applicants
Prepared employee file on company database
Education:
ITT Technical Institute ¡V Nashville, Tennessee
Associate's of Applied Science Degree in Information Technology-Computer Network Systems
Valedictorian, GPA 3.98
Skills:
Install, Configure and Maintain Windows based Desktop and Server Operating Systems, including Windows XP, Server 2003 with Active Directory.
Install, configure and basic administration of Linux based systems
Troubleshoot pc and related hardware
Network sub-netting, DHCP, TCP/IP, DNS, FTP
Additional Information:
Listed in Who¡¦s Who Among Students in American Junior Colleges
(2007 Edition)
Highest Honors ¡V ITT Technical Institute-Nashville
Academic Excellence Award ¡V ITT Technical Institute-Nashville
US Army Achievement Medal
US Army Good Conduct Medal
Candidate Contact Information:
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