Administrative Support Professional Resume

Desired Industry: Business/Management	SpiderID: 2820
Desired Job Location: Columbus, Ohio	Date Posted: 6/9/2005
Type of Position: Full-Time Permanent	Availability Date: 07/10/2005
Desired Wage: 23,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Efficient and enthusiastic professional combining practical
experience in customer service, operations, and business
development roles in diverse environments. Proficient
written and oral communication skills combined with
excellent organization skills evident through proven record
of managing multiple tasks without compromise to quality.
Recognized for professionalism, commitment to excellence,
and ability to maintain a clear focus on overall objectives.

Experience:
Uno Chicago Grill ... Pickerington, Ohio
September 2002 to Present

Popular dining establishment with presence in several
states; dining includes sit-down and carry-out of trademark
pizzas along with burgers and seafood, alcoholic and
nonalcoholic beverages.

Server - Hostess

Contribute to front-house customer service and
seating/table management for high traffic location;
open/close dining operations, operate host podium, seat
tables, serve tables, answer telephone calls, and assist
with carry-out service.

* During tenure, progressively improve suggestive
selling techniques resulting in increased check
balances and store sales production.

* Recipient of raise after only second performance
review (first review held in Server position and
allowed for only minimum wage due to tips earned);
received commendation for dedication to operations
by working late hours to prepare for next day
operation and assuming role as bus support and salad
maker during employee absences.

* Appointed by manager to continuously assume
challenging "number 2 on floor" role responsible for
duties above and beyond regular server tasks.

* Most recently contributed to implementation of several
new techniques including servers seating first table
of shift and utilization of numbering system to manage
customer food choices.

Radio Shack ... Columbus, Ohio
March 2002 to September 2002
Nationally recognized electronics retailer offering variety
of electronics products/accessories and services.

Sales Associate

Gained knowledge in business operations by assisting with
retail floor sales and inventory management duties
including customer service, cashiering, and product
restock; large portion of responsibilities focused on
handling transactions and upselling to increase store
sales productivity. Solely responsible for store
operations during management absences and also held
weekend closing accountability.

* Demonstrated flexibility by attending Sprint Cellular
Kiosk positioned in shopping mall location and running
to other stores and bank to assist with inventory
moves and deposits; also came in to assist with
inventory just one week after dental surgery.

* Employed relationships with contacts to sell cellular
phones and other products offered by store.

Wal-Mart Supercenter ... Reynoldsburg, Ohio
March 2001 to September 2001
Global retail line providing countless value-priced products
and groceries.

Cashier

Performed cashiering and customer service duties with
responsibility for handling large amounts of credit/cash
and maintaining cleanliness of check-out line; accountable
for balanced cash drawer as well as security of receipts,
checks, cash, and credit slips. Also operated and
contributed to late night shut-down of U-Scan self-service
check-out lanes.

* Recipient of pay raise within 6 months of hire for
strong performance of position duties, excellent
customer service directing shoppers to products and
services throughout store, and positive on-time
arrival record; position demanded quick think as
atmosphere was continuously fast paced and high
pressure.

Education:
Capital University ... Columbus, Ohio
Bachelor of Arts: Psychology, 2005
summa cum laude * GPA 3.93 * Dean's List * Proficiency in
Psychology Award
Lifetime Member of Psi Chi - Psychological Honor Society and
Alpha Chi - Academic Honor Society

Courses in Developmental Psychology and Nursing Chemistry
Certified in CPR and First Aid

Affiliations:
Volunteer work at Jewish Community Center working with
children and observing interaction for developmental
psychology course. Interned at Rosemont Center working with
boys ages 6-13.

Skills:
Proficient with Microsoft Windows & Office, Internet, Email,
and HTML. CPR and First Aid Certified.

Additional Information:
Michelle Danyelle Lerch
4273 East Livingston Avenue
Columbus, Ohio 43227
Home: (614) 237 - 6777
Cellular: (614) 562 - 2890
E-Mail: CapitalGrad2005@hotmail.com

Dear Selection Committee:

The attached r�sum� is presented for your consideration
regarding the appropriate position you may have or make
available. I am submitting this profile in an effort to
secure a position providing contributions in an
administrative support capacity.

My qualifications represent a solid combination of
professional experience and education that predict positive
contributions for the organization with which I affiliate.
Diversity has been at the forefront of my career thus far
as I have filled various positions including Server and
Hostess with Uno Chicago Grill (Popular dining
establishment with presence in several states), Sales
Associate with Radio Shack (Nationally recognized
electronics retailer) and Cashier with Wal-Mart Supercenter
(Global retail line providing countless value-priced
products and groceries). Please consider the following as I
strive to become a member of your team:

* Recipient of raise after only second performance review
(first review held in Server position and allowed for
only minimum wage due to tips earned); only received
one negative mark while simultaneously receiving
commendation for dedication to operations by staying
late to prepare for next day operation and assuming
role as bus support and salad maker during employee
absences. Server - Hostess ... Uno Chicago Grill

* Demonstrated flexibility by attending Sprint Cellular
Kiosk positioned in shopping mall location and running
to other stores and bank to assist with inventory moves
and deposits; also came in to assist with inventory
just one week after dental surgery. Sales Associate ...
Radio Shack

* Recipient of pay raise within 6 months of hire for
strong performance of position duties, excellent
customer service directing shoppers to products and
services throughout store, and positive on-time arrival
record; position demanded quick think as atmosphere was
continuously fast paced and high pressure. Cashier ...
Wal-Mart Supercenter

Providing strong written/oral techniques and ability to
solve problems will separate your company from its
competitors; a valuable edge I am sure will enable you to
provide excellent customer service and maintain a strong
client base. I am versatile, possess a positive leadership
style, and I have gained the respect of those with whom I
have come in contact. I offer a high degree of integrity
and I believe that I would be an asset in any service
setting.

As the enclosed r�sum� simply summarizes my career history
and capabilities, there is considerably more to relate. I
would appreciate the opportunity to meet with you
personally, to more specifically discuss what I might do
for your organization.

Very truly yours,

Michelle Danyelle Lerch

Candidate Contact Information:

Name: Michelle Lerch
Street:	Phone: 614-237-6777
City: Columbus	Fax: -
State: Ohio
Zip: 43227
Web Site: