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| Desired Industry: Miscellaneous |
SpiderID: 28178 |
| Desired Job Location: Atlanta, Georgia |
Date Posted: 8/11/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: 85000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Dynamic detail-oriented Client Relationship Manager with over 12 years’ experience serving large scale direct marketing client campaigns. Experience with all verticals: credit, consumer, automotive, business to business, insurance, mortgage, catalog, retail, financial and broker /reseller. Able to translate clients’ requests into technical specifications. Possess the ability to work under pressure in order to meet strict deadlines. Self-motivated and driven individual who can work both independently or as part of a team.
Experience:
EXPERIENCE
MASADA GROUP / MARKET TECHNOLOGIES, Roswell, Georgia
Masada is a privately-held direct marketing service bureau, data provider, and information technologies developer for the auto, mortgage, insurance and financial marketplace. Masada houses and manages multiple national databases, containing approximately 3 billion master.
Sr. Client Relationship Manager, Market Technologies August 2006 – Present
•Client Relationship Manager for key insurance clients generating revenue for company exceeding $10MM.
•Created Quality Control checklist for back-end processing which increased efficiencies by 20%
•Created Tech Specification form which reduced re-runs by 12% across the organization
•Set up clients to use our on-line data server creating efficiencies and reducing turn-time by several days.
•Responsible for training, mentoring and supervising new hires.
EXPERIAN, Atlanta, Georgia
Experian is a global leader in providing information, analytical tools and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions. Their core expertise lies in the ownership and operation of comprehensive databases about consumers and businesses.
Account Manager, Broker/Reseller Division April 2003 – August 2006
•Maintained, developed and expanded relationships with established reseller clients to reach a $4.5MM budget
•Served as primary point of contact to ensure customer retention, loyalty and profitability with all clients
•Worked with high profile Account Executives to up-sell and cross-sell existing accounts and identify
growth opportunities
•Worked across all Experian teams to ensure clients expectations such as quality control, deadlines and
follow-up were met and exceeded
•Developed a strong knowledge of all 200+ products within Experian to ensure proper recommendations
Sales Associate, Broker/Reseller Division October 2001 – April 2003
•Expedited and researched multiple database counts and orders for direct mail, telemarketing on a daily basis
•Facilitated all accounting functions for designated Account Executives in regards to our broker/resellers
•Managed Data Hygiene list orders, as well as Data Enhancement processing for clients
Project Specialist, Catalog Division, Schaumburg, Illinois February 1998 – October 2001
•Liaison between direct mail clients and internal staff on processing needs to ensure client specs were executed accurately.
•Assessed and monitored all data processing on behalf of the client to ensure clients mail dates were met
•Explained processing and results to financial, catalog, publishing and telemarketing clients
GREATAMERICA LEASING CORPORATION, Cedar Rapids, Iowa
GreatAmerica is a national commercial equipment finance company dedicated to helping manufacturers, vendors, and dealers be more successful. GreatAmerica serves as a partner to their customers by delivering high-integrity, convenience-based financing solutions.
Vendor Support Manager, Office Equipment Group October 1994 – January 1998
•worked with two Account Executives exceeding our Annual Budget of $12MM
•Managed transaction flow from submission of lease application through the funding of the lease
•Work closely with credit and contracts finding creative ways to get the lease approved and processed.
GE CAPITAL CORPORATION, Cedar Rapids, Iowa
GE Capital provides financing and services to business customers of all sizes to help them grow. Their products include: equipment leasing and lending, inventory finance, fleet services and franchise finance, globally.
Account Manager, Office Equipment Group November 1990 - October 1994
Education:
EDUCATION
MOUNT MERCY COLLEGE, Cedar Rapids, Iowa
Bachelor of Business Administration
Major: Marketing
Worked full time while obtaining my degree
Skills:
Account Management, Project Management, Improving Process flow, Quality control, Client management, Recognize new business opportunities, Client Retention
Additional Information:
•Employee of the Quarter in the EMS Broker Division
•Three Shining Moment awards due to clients writing in to management about my service levels
•Chose to be Siebel Super User getting other employees on-board with new CRM tool due to my positive attitude and strong work ethnic
Reference:
Available upon request.
Candidate Contact Information:
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