Data entry, admin and office aid Resume

Desired Industry: Data Entry/Word Processing	SpiderID: 28175
Desired Job Location: Wichita Falls, Texas	Date Posted: 8/11/2009
Type of Position: Full-Time Permanent	Availability Date: immediate
Desired Wage: 36000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
To obtain a career that is challenging and rewarding with the potential of advancement

Experience:
3/2000-3/2009: Customer Service Supervisor with AvisBudgedGroup (ABG)
Responsibilities: Starting as RSA with daily duties of taking inbound calls, creating, modifying and canceling reservations and Customer service. Occasionally, I assisted with Transition for New Hires.
I received a Promotion to Reservation Sales specialist in September 2002 with daily duties of taking escalated calls in the Car and Truck department, assisting Agents on the floor and during Training and Transition with New Hires. In September 2003 I further promoted to Reservation Sales Team Supervisor where daily responsibility included communication of company policies, coaching and feedback to agents, QA monitoring and maintaining center goals as well as issuing discipline up to termination. In August 2008 I switched to the Budget Truck customer service department where daily duties consisted of additional responsibilities that related to customer satisfaction and Credit Card disputes as well as billing inquiries and customer complaints.

Education:
1987-1989: B10 Beauty College, Nurnberg, Germany
1983-1987 High School Diploma, Nurnberg, Germany

Skills:
Excellent Customer and Communication Skills, Windows 95/98/NT/2000/ XP,
Microsoft Outlook/Excel/Word/PP. CRSC, NIWS, IEX, AVR, BORIS, CMS-Emulator

Candidate Contact Information:

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