|
|
|
|
Director/AVP/Manager Resume
|
| Desired Industry: Collections |
SpiderID: 28157 |
| Desired Job Location: san antonio, Texas |
Date Posted: 8/10/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: immediately |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
To utilize my skills and experience in directing and coaching a team to achieve desired goals and objectives.
Experience:
PROFESSIONAL WORK HISTORY
WASHINGTON MUTUAL (Now Part of JPMorgan Chase), San Antonio, Texas 2008-2009
Risk Containment Manager-Small Business
Responsible for management of collection agencies handling collection of charged off small business loans and lines of credit.
• Developed and implemented policies and procedures for determining accounts sent to agencies as well as the processes used for sending accounts to agencies.
• Established procedures for reconciling agency accounts on a monthly basis.
• Developed auditing procedures to ensure agencies are performing to the terms and conditions of contractual obligations.
• Responsible for developing new agency contacts to improve collection of bankrupt and deceased accounts.
• Managed two exempt agency managers and a staff of 30 associates.
HILTON GRAND VACATIONS COMPANY, Orlando, Florida 2007-2007
Director of Collections and Recovery
Responsible for the collection of past due accounts as well as instituting foreclosures and deed-backs on a portfolio of delinquent mortgages secured by timeshares.
• Maintained delinquency below national average by instituting new procedures to provide better collection coverage of past due accounts and building morale by including team members in the decision making process.
• Restored the relationship between the recovery department and the homeowners association accounts receivable department by improving communication to increase efficiency in the collection of association fees.
• Developed new procedures to streamline and strengthen foreclosure and deed-back processes to reduce the amount of time necessary to recover timeshare properties.
• Established training programs to develop employees for future leadership roles and to ensure consistency of workflow.
• Managed a staff of 35 including managerial, supervisory and administrative personnel.
CONCORD MANAGEMENT, LTD., Maitland, Florida 1997 – 2006
Director of Credit and Collections
Responsible for processing resident applications and collecting past due accounts for more than 30,000 apartment homes in ten states.
• Restored the relationship between the credit department and the property management staff by improving communication to increase efficiency and reduce the processing time for rental applications.
• Conducted numerous training courses covering material ranging from the orientation of new employees to efficient methods and sources of information to optimize the application approval process.
• Reorganized the internal method of processing applications to effectively process applications quickly.
• Developed in conjunction with the Information Services Department an automated program to reduce application processing time from more than five days to an average of two days or less.
• Represented the department at various company meetings to disseminate policies, procedures to the property management staff resulting in fewer errors on applications and collection files.
• Streamlined the collection process to increase recoveries by 70% over the last five years.
• Identified the need for, produced and initiated numerous policies and procedures which significantly increased the efficiency of departmental operations.
• Managed a staff of 32 associates including managerial, supervisory and administrative personnel.
RER COLLECTIONS, INC. / RER RECOVERY, INC. 1994 – 1997
Senior Vice President/Regional Recovery Manager, Irving, Texas & Boca Raton, Florida
Responsible for a portfolio of judgments, deficiencies and charge offs from the Resolution
Trust Corporation. Conducted analytical due diligence of loan portfolios from outside sources
for potential purchase.
• Initiated and organized a recovery unit to analyze and recover funds on a $450 million portfolio of previously worked bad debt resulting in over $10 million in recoveries.
• Performed due diligence on bad debt loan portfolios presented for sale resulting in the purchase of several portfolios which became profitable.
• Managed the day to day activities of six staff members.
SUN BANK/SOUTH FLORIDA, N.A., Fort Lauderdale, Florida 1993 – 1994
Special Loan Manager
Actively developed strategies in conjunction with legal counsel for workouts on both consumer and commercial loans which ensured proper documentation and ultimately led to problem loans converting to performing loans.
FIRST CITY ASSET SERVICING COMPANY, Houston, Texas 1990 – 1993
Vice President/Regional Recovery Manager
Organized recovery units in Austin and San Antonio, Texas as well as managed recovery units in Corpus Christi, McAllen, El Paso and Dallas, Texas with an emphasis on analyzing a portfolio of recent charge offs, both consumer and commercial in excess of $100 million, to determine the proper course of action.
Education:
Bachelor of Arts, Florida Atlantic University, Boca Raton, Florida
Skills:
Advanced skills in organizational development. Strong analytical skills with the proven ability to determine the proper course of action to achieve optimal results. Particularly effective in identifying, assessing and resolving complex operational problems effectively and quickly. Demonstrated success in developing, enhancing and maintaining strong, viable relationships within an organization.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|