Mid Level Management Resume

Desired Industry: Management	SpiderID: 28042
Desired Job Location: vallejo, California	Date Posted: 8/2/2009
Type of Position: Full-Time Permanent	Availability Date: ASAP
Desired Wage: 55K
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
I am aggressively seeking a career-oriented managerial position. My expertise in analysis and management has given me the leading edge to establish a solid cornerstone of consistently producing quality results. As a sharp and enthusiastic professional, I am very passionate for what I am able to produce when given the opportunity.

Experience:
PROFESSIONAL EXPERIENCE

RainSoft/Taylor Made Water Systems Concord, CA 10/07-Present

Marketing Manager (franchise/start-up)

Division-wide responsibility to market B2C, primarily telesales for a residential water system product line

● Manages and oversees the strategy and effectiveness of the division’s lead

venues; telesales, home/vendor shows, canvassing, bottle drops, The Home

Depot

● Directs all phases of marketing campaigns from inception through completion

● Leads call center campaigns of thousands of calls per month

● Conducts C-Level management meetings on department operational metrics

● Optimizes the operational performance of the call center as measured by average

speed of answer, abandonment rate and occupancy at service and corporate level

● Develops and evaluates individual & department performance metrics

● Provides leadership, recognition, motivation and training to staff to maintain high

standards of performance success

● Creates and innovates motivational/performance programs

● Enforces training curriculum and agent communications for staff

● Generates, monitors and follows-up dispatch schedules for outside sales staff

● Provides third party assistance during sales dispatch appointments

● Manages and executes recruitment, training processes and termination for staff

● Responsible for creating and enhancing vendor outsourcing relationships

● Creates and implements compensation packages for new and promoted

personnel

Executive/Personal Assistant to Sales Executive Suisun, CA 8/01-9/07

(full/on-call/part-time)

● Ensured Executive is on time, organized and briefed on all meeting material

(attendees, agenda, speaking points, background, sales)

· • Liaised between management, sales team, and external constituencies

· • Prioritized large volumes of information and communication accordingly

· • Monitored and updated heavy Corporate/Personal calendar

· • Arranged extensive travel arrangements and logistics

· • Demonstrated deal negotiation and management skills on vendor contracts

· • Primary interface with new personnel; scheduled training coordination, correspondence, meeting preparation, sales workshops

· • Coordinated projects, appointments, meetings, social and corporate events

• Applied nontraditional recruiting methods to employ sales associates

Northrop Grumman Sacramento, CA 8/06-3/07

Program Controls Analyst

Supervised finances for multi-million dollar contracts for a global intelligence sector

• Ensured that program managers adhered to financial legal agreements

• Independently managed a $10 Million United States Army contract

• Assisted with budget award money requests for fiscal year

· • Led program management meetings for program managers to identify for budget

over- and under- runs

· • Advised program managers of necessary steps to resolve financial setback

· Identified and revised inaccurate financial and time charges made within

programs

· Regulated financial quality control for defense programs

· Granted Secret Security Clearance

Level4 Networks El Dorado Hills, CA 1/05-7/06 (down-sized)

Marketing Director (start-up)

Directed B2B marketing department in a call center environment for an IT Hardware

● Developed, implemented, enhanced and supported the call center department

· • Supervised lead generation flow with the sales and call center teams for the VP of Sales to ensure that sales objectives were being achieved

· • Produced and executed performance call center processes

· • Monitored actual performance against forecast and took action to reduce variance

· • Controlled the department recruiting and retention processes

· • Supported and communicated quality standards, processes, policies and procedures with peer managers

California State University, Sacramento

United States Air Force Training Corps Sacramento, CA 1/02-12/05

United States Air Force Officer Cadet

• Acquired advanced interpersonal, written and verbal communication and

presentation skills

• Completed competitive and demanding USAF program created to produce

effective USAF officers

· • Contributed to military training; aerospace classes, physical training, C-level meetings, leadership laboratories

· • Led regular staff briefings for C-level command staff

• Enhanced professional qualities required to be an officer; integrity, confidence

and compassion to lead under stressful and extreme pressures

· • Gained thorough understanding of USAF structure, doctrines, and missions

· • Directed entry level managerial full life cycle internship projects

· • Recruited students with engineering and medical majors at university career fairs

· • Granted Secret Security Clearance

Education:
Education

• California State University Sacramento; 12/05

Bachelor of Arts in Communications (Rhetoric Analysis)

Affiliations:
NA

Skills:
SKILLS: MS Word, Excel, Access, Outlook, PowerPoint, Project, Adobe, Publisher, SAP, AquaTracks, Dictaphone, and Six Sigma.

Additional Information:
NA

Reference:
Available upon request.

Candidate Contact Information:

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