Analyst - of any kind Resume

Desired Industry: Finance/Investment	SpiderID: 27921
Desired Job Location: Toronto, Ontario	Date Posted: 7/24/2009
Type of Position: Contractor	Availability Date: July 27, 2009
Desired Wage: $28000+
	U.S. Work Authorization: No
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Andrew Tom

7 Emerson Hill Drive
Markham, Ont, L3P 7C6
Contact number: (647)-407-6193
Email: andrewtom01@hotmail.com

July 2009.

Dear Human Resource or to whomever this may concern,

Please accept the enclosed resume for the position within your organization. With this, I intend to share professional insights as well as showcase my financial career aspirations and knowledge in the financial industry.

My former employment with ING Bank of Canada servicing Financial Advisors in the Operations Department makes me a suitable contribution to the position and your organization. During my time at ING, I was able to develop my skills in servicing financial advisors as well as retail banking clients in terms of sales, customer care and administrative duties. More importantly, due to restructuring and my proven work ethic, I was given the opportunity to receive roles and duties beyond my responsibilities, consequently developing a positive reputation as a reliable team member, diligent worker and a proactive learner. Furthermore, in order to advance my career preparations and to eventually obtain my professional goal, I have completed the Canadian Securities Course (CSC) and am currently a candidate for the Chartered Financial Analyst; Level 1 (CFA) written June 2009, pending results.

My employment history, educational pursuits and social endeavours confirm my suitability for working in a high pace, quality driven, personal and professional oriented environment.

I look forward to the opportunity of meeting with you in the near future in order to discuss my qualifications and your needs.

Thank you for your time and consideration.

Sincerely,

Andrew Tom

Experience:
PROFESSIONAL EXPERIENCE

Financial Advisory Services (FAS) Operations Associate - Operations at ING Bank; Toronto, Ont. 2006–2008
• Responsible for Financial Advisors (FA’s) and Distribution Partners (DP’s) with regards to their client matters, personnel profile and commission inquiries.
• Handled daily workflow processing, investigation and resolution of FA transactions/variances generated from internal and external sources.
• Liaise with banking institutions to process specialized client investment transactions (GIC’s & Segregated/Bond Funds) through Portfolio Plus serving Cannex and FundSERV.
• Accounted for the administrative initiation and upkeep of new and/or existing FA’s & DP’s.
• Development:
o Have been mentored as an Acting Senior FAS Operations Associate.
 Managed and distributed daily workflow as well as represented FAS during daily departmental progress meetings.
 Handled escalated and time sensitive external complaints from FA’s & DP’s.
 Communicated commission reports to FA’s & DP’s and internal progress reports to management on daily, weekly, monthly and yearly basis.
 Assisted team management with employee career development, project initiatives and testing.
o Trained offsite with Strategic Information Technology Ltd. (SIT) for Portfolio Plus serving Cannex and FundSERV.
o Attended Six Sigma Day Seminar.

• Supplementary and Achievements:
o Awarded Employee of the Quarter Award for Operations Department (RSP Season 2008).
o Individually completed the Not-In-Good-Order (NIGO) FAS Distribution Partner Clean Up Project.
o Assisted in cross department aid thus developing supplementary administrative knowledge in; Account Processing, Investigation & Resolution, RRSP, Payments, Quality & Assurance, Estates, Year-End and Business Saving Accounts.
o During departmental restructuring, was a proven asset to the FAS management team with regards to tenured knowledge and experience.

Direct Banking Associate – Sales and Service at ING Direct; Toronto, Ont. 2005 - 2006
• Promoting and informing prospective and/or existing clients on company policies, procedures, products and services.
• Ability to cross-sell various retail banking investment products and services such as; personal savings, business savings, loans (personal, RSP, mortgage), RRSP, mutual funds, mortgages.
• Inform and notify existing and/or prospective clients on non-retail banking related products and services such as; estates, CDIC, privacy and compliance regulations, company biography.
• Assisting and resolving client issues in a manner that meets and/or exceeds customer matters without compromising company standards, policies and procedures.

Customer Service Representative at Studio Garage Inc; Toronto, Ont. 2004
• Accountable for various administrative tasks including internal and external inquiry resolution and administrative processing.
• Maintained and continually updated databases and client accounts.
• Identified sale opportunities, implemented cross selling strategies and recommended associated products and services.

Education:
EDUCATION AND PROFESSIONAL DEVELOPMENT

2009 Chartered Financial Analyst (CFA) – Level 1 Candidate (written June 2009; result pending).
2008 Canadian Securities Course (CSC) – course completion.
2005 University of Western Ontario – BMOS: Bachelor of Management and Organizational Studies with Specialization in Organizational and Human Resources; with Area of Concentration in Sociology.

Affiliations:
VOLUNTEER EXPERIENCE

2007 - 2008 ING Direct Social Committee (Sales & Service Department & Operations Department)
• Participated in identifying, developing and implementing departmental social activities.
2007 – 2008 ING Ottawa Marathon
• Assisted and participated in the ING Direct Marketing Kiosk.
• Supported and aided the ING Direct Fund Raising Team.

Skills:
SUMMARY OF SKILLS AND QUALITITIES

• Knowledgeable with Bank and Financial Industry’s policies, systems, practices, procedures and its products and services.
• Strong analytical, interpersonal and leadership skills with proficient oral and written communication abilities.
• Proactive, very punctual, seeks challenges and highly committed to goals with patience and comprehension.
• Dedicated to quality customer service and strives to maintain, create and promote the corporate professional image.
• Values contribution and criticism of colleagues with the objective of self and team enhancement.
• Ability to meet critical deadlines and to effectively multi-task in dynamic situations.
• Operates efficiently and effectively as a self starter or in group during high volume and time sensitive environments.
• Technical skills:
o Financial software: Portfolio Plus serving FundSERV and Cannex.
o Application software: Excel, Word, PowerPoint and Outlook.

Additional Information:

Reference:
Available upon request.

Candidate Contact Information:

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