Operations Support Resume

Desired Industry: Management	SpiderID: 27881
Desired Job Location: Buffalo, New York	Date Posted: 7/22/2009
Type of Position: Full-Time Permanent	Availability Date: September 1, 2009
Desired Wage: NA
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
Continuance of my career in an operations management support function which will enable me to utilize my experience to assist an organization.

Experience:
•General Operations – Comprehensive general operations management experience in a variety of settings. This included senior management employment and board membership in both for profit and non-profit industries. This included responsibility for all daily operational functions, strategic planning, scheduling, supervising, training, coordinating and facilitating meetings, building relationships, budgeting, general accounting, cash management/funding, sales and marketing.

•Strategic Planning – Initiated short and long term planning for the overall organization’s strategy given the objectives of the entity. This included assembling employees/members/community leaders, conducting needs assessments and demographic studies, researching similar initiatives and competitors endeavors, deploying of new products/initiatives, development of policies and procedures, and presenting the products/initiatives and mission to train staff/peers/senior management to meet or advance these goals.

•Sales – Individual and sales management of both tangible and intangible products, services, and concepts. The sales philosophy concentrates on thoroughly understanding the product/service, listening to the needs of the client/customer and then offering the solution.

•Customer Service – Superior customer service abilities which focus on listening to the inquiry/issue presented and then quickly bringing about resolution to the satisfaction of the client/customer while keeping the organization’s objectives in mind.

•Presentations – Presentations to groups, as large as 200 participants, comprised of senior management, boards of directors, legislative members and bodies, peers, employees, community organizations, and clients. Topics covered a wide spectrum of areas, utilizing audio-visuals, brochures, and handouts to aid retention of information and to solicit group participation.

•Written Communication – Excellent written communication abilities have been applied to business correspondence, meeting minutes, composing year end reports, newsletters, brochures, press releases, policies and procedures, strategic plans, mission statements, documentation protocols, accountability and bench-marking studies, fund raising, legal and special committee information.

•Program/Project Management – Copious amounts of program/project management experience. This entailed conceptualizing, designing and implementing numerous specialized endeavors. Areas include, but are not limited to, community action, job duties/responsibilities, public relations, productivity, enhancements, and mandated educational/mission requirements in educational, government and business settings. Steps include situation analysis, establishing strategic plans, staffing, tactical planning, funding, training, execution, performance evaluation and plan adjustment.

•General Accounting – Hands-on experience of all general accounting activities. This encompasses maintaining daily journal entries (A/R, A/P, cash flow statements and analysis, sales, tax accruals, expenses) which were posted to a achieve a general ledger report.

•Training – Conceptualized, designed, facilitated and implemented training programs. These have encompassed both one-on-one and group session methods. The emphasis is to make the programs user-friendly to the particular audience so that the information is captured.

•Relationship Building – Expert liaison/relationship builder with clients/customers, union/non-union personnel, and government, non-profit and educational agencies. Developing and maintaining these connections enabled the organization to achieve maximum support and meet its objectives.

•Grant Writing/Funding Administration – Capacious grant writing expertise included responsibility for researching sources, conducting data analysis and using creative writing techniques to secure funding. Hands-on administration/management of secured grants enabled expansion and/or changes to meet program or project objectives. Skills include incorporation and implementation of policies to track results which in turn led to increased funding.

•Event Planning – Event planning background which includes theme development, programming, advertising, funding, site selection, travel, food and beverage, and selection of speakers and presenters for groups as large as 800 participants.

•Supervisory – Supervisory experience of management, clerical/administrative, hourly and volunteer personnel. The management philosophy concentrates on thoroughly training individuals to tasks and then macro-managing performance. If necessary, a hands-on approach is enacted to improve individual productivity.

•Advertising – Designed and produced advertising material such as brochures, flyers, posters and programs. Produced a monthly TV half-hour talk show/public education forum and co-hosted a weekly half-hour radio broadcast focused on community issues (responsible for theme development, guest selection and format design).

•Budgeting – Responsible for the development of annual pro-forma budgets for individual divisions which then fed into the total organization’s final projections. Proactively tracked actual results on an on-going basis to ensure outcomes were in line with anticipated estimates. If necessary, initiated corrective action to bring results in line.

•Marketing – Marketing experience which encompassed all facets including utilization of demographic studies, researching needs/capacity, formalization of strategy, engaging participants/employees, implementation of initiative, analysis of effectiveness, implementation of corrective action if needed and continual monitoring of product/program results.

•Policy and Procedure – Conceptualized, designed and implemented a variety of policies and procedures. These included general operations, job duties/responsibilities, program directives, employee/client expectations and data gathering informational deadlines.

•Health and Safety – Responsible for advocating for and initiating programs to correct existing inequities within an organization and to adhere to OSHA, State and local regulatory agencies. These proactive steps led to safer, healthier environments.

•New Department Start-Up – Hired to start-up, from concept to full, on-going operations, a department which impacted over 1,000 participants and included oversight of a $400,000 annual budget. This involved strategic planning, development of policies and procedures, program presentation and value received, development of programs, facilitation/delivery of program, managing projects, coordination of events, designing financial protocols, marketing, etc.

•Sales Quoting and Bidding – Responsible for finalizing initial quotes/bids to prospective and current customers which involved product selection, costing and delivery timing to satisfy the need. Once quotes/ bids were delivered, initiated proactive follow-up procedures to solidify the sale.

Education:
Acadia College, Fine Arts major

Affiliations:
Jesse Ketchum Memorial Fund Board of Trustees
United Parents
Housing Opportunities Made Equal
Coalition on Urban Education
Friends of Night People
Lower West Side Community Enrichment Center

Skills:
Computer literate in MS Word, Excel, Power Point and a variety of custom software packages. Developed and maintained databases for a variety of purposes, including financial, customer/client tracking and marketing.

Additional Information:
2006-present
Northeast Region Organizing Project
Rocky Hill, CT; Buffalo, NY
Project Coordinator

2005 – 2006
Citizen Action of New York
Buffalo, NY
WNY Organizer

2005 – 2005
Hispanics United of Buffalo
Buffalo, NY
Manager of General Accounting and Human Resources

2003 – 2004
Enterprise CharterSchool
Buffalo, NY
After-School Coordinator/Administrator

1994 – 2003
Buffalo Urban Renewal Agency
Buffalo, NY
Community School Liaison

1986 – 1994
Miller Wiper Sales Corporation
Buffalo, NY
General Operations Manager

Reference:
Available upon request.

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