|
|
|
|
Customer Service Representative Resume
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 27844 |
| Desired Job Location: montreal, Quιbec |
Date Posted: 7/20/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 07 20 2009 |
| Desired Wage: 20.000 |
|
|
U.S. Work Authorization: Other |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No Preference |
Objective:
OBJECTIVE: Seeking a Customer Service/collections/Sales position
PROFILE
Proficiently Bilingual: English/French with excellent communication skills
Strong motivation for collections and keen interest in customer service
Over five years experience in collections & customer service in mobile telephone industry and financial sector.
Good computer skills & fast at learning new computer systems
Superior analytical, problem solving skills; and interpersonal skills
Ability to prioritize while working independently and as part of a team
Experience:
RELEVANT EXPERIENCE
Bilingual Customer Service Representative:
Mobile Telephone Network (MTN Cameroon) July 2004 to June 2007
Effectively handled inbound calls on customer inquiries and satisfactorily resolved customer concerns on their accounts in a timely and efficient manner
Promoted company products and services to clients, by providing accurate information on products and services
Assisted in the survey department to contact corporate customers to know their opinions on the services and products of the company
Collection and customer service representative
NCO FINANCIAL SERVICES CANADA
Effectively handled outbound calls on customers accounts , resolved queries in a timely and efficient manner.
Promote company products and services to clients by providing them with the right information
Sales Agent/ Customer Relation: CMG, SEARS CANADA
Four months experience as a part-time sales Agent at Centennial Marketing Group (CMG)
Nine months experience as a full-time bilingual sales representative at Sears Canada.
Education:
BSC IN ACCOUNTANCY(HONS)
UNIVERSITY OF DSCHANG, CAMEROUN
Affiliations:
December 2007: ACCA ( Association of Chartered Certified Accountants), UK. Credits obtained in the following courses:
Preparing financial statements, financial information for management, managing people.
Information systems, business taxation, business law, audit and internal review, financial management, financial reporting.
The professional accountant, business analysis
Skills:
Proficiently Bilingual: English/French with excellent communication skills
Strong motivation for collections and keen interest in customer service
Over five years experience in collections & customer service in mobile telephone industry and financial sector.
Good computer skills & fast at learning new computer systems
Superior analytical, problem solving skills; and interpersonal skills
Ability to prioritize while working independently and as part of a team
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|