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Management Position in Hospitality/Customer Service Resume
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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 27836 |
| Desired Job Location: Cleveland, Ohio |
Date Posted: 7/19/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 2 Weeks |
| Desired Wage: 55,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To obtain a management position in the hospitality industry or with a customer service oriented company.
Experience:
Keystone International
June 2009 – Present
• Client Manager/Leader
Providing customer service for major telecommunications company. Tasks include interviewing, training, managing, business and marketing presentations, campaign management, human resources.
Kalahari Resort and Convention Center, Sandusky, OH
May 2005 – April 2009
• Housekeeping Manager/Director
Developing and implanting company policies and procedures, hiring, budgeting, disciplinary action, training, inventory, guest complaints, problem solving, chemical usage safety, maintain staffing levels at or under budget, associate evaluations, scheduling, selecting supervisors and inspectors, and associate recognition. Departments included room attendants, inspectors, supervisors, and three shifts for public area, consisting of 200 associates. Location consisting of 884 guest rooms and all public areas including convention center.
Cedar Point, Sandusky, OH
February 2003 – March 2005
• Department Supervisor, Environmental Services
Helped in all aspects of the department, monitoring three areas consisting of 100-200 employees, operating department in absence of Manager.
May 2001 – November 2002
• Area 1 Head Supervisor, Environmental Services
May 2000 – August 2000
• Group Utility Assistant Supervisor, Environmental Services
May 1999 – August 1999
• Group Utility Crewman
Education:
California University of Pennsylvania
Secondary Education/Math
August 1996 – December 2001
Reference:
Available upon request.
Candidate Contact Information:
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