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Instructional Designer Resume
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| Desired Industry: Education/Teaching/Training |
SpiderID: 27819 |
| Desired Job Location: Irvine, California |
Date Posted: 7/17/2009 |
| Type of Position: Contractor |
Availability Date: 08/01/2009 |
| Desired Wage: $80,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
Work with an organization to design and develop effective performance solutions.
Experience:
JP Morgan Chase (formerly Washington Mutual), Irvine, CA, 2002 – 2009
Training Consultant
• Developed and delivered just-in time virtual training sessions to enable transparent transition of compliance complaint and surveillance duties between WaMu Investments and Chase Investments.
• Designed a new sales training program by partnering with operations, compliance, legal, and sales to create a sales process workflow.
• Identified application user requirements by collaborating with information technology personnel to create online learning simulations, resulting in employee early adoption of new systems.
• Developed and maintained new hire training materials to accelerate on-boarding of new employees.
• Created and maintained policy and procedure Intranet site supporting approximately 2,000 sales personnel and 400 back office support positions, including a call center, which reduced reliance on hard copy training materials and job aids.
• Designed, developed, and delivered regulatory training for sales division with over 10,000 employees to ensure adherence to Home Mortgage Disclosure Act reporting requirements.
• Created resource materials for launch of e-mail and fax management system, which significantly improved customer communication.
Protocol National, Costa Mesa, CA, 2000 - 2002
Project Manager
• Managed all phases of educational software development project to prevent development delays.
Disneyland Resort, Anaheim, CA, 1999 - 2000
Senior Developmental Program Designer
• Designed training program (training guides, knowledge and performance assessments) for 17 attractions in various states of completion to meet state regulatory requirements.
• Conducted job and task analysis to capture and document job responsibilities and identify best practices.
• Developed documentation templates and standards to ensure consistency and instructional integrity of developed materials.
EDS, Plano, TX, 1995 - 1999
Senior Performance Specialist
• Collaborated with system engineers and external customers to develop training materials to support launch of new applications. Clients included:
o Westpac (banking)
o Southern Pacific (transportation)
o Texas Utilities (energy)
o AT&T (telecommunications call center)
o Blue Shield of CA (health care)
o MERS (mortgage)
Champion International, Houston, TX, 1995 - 1999
Instructional Designer
• Developed 33 guides addressing job responsibilities and safety procedures to meet OSHA requirements for
paper-pulp manufacturing facility.
Education:
• Master of Science Occupational Technology, University of Houston, Houston, TX
• Bachelor of Business Administration, University of Texas, Arlington, TX
• Analyzing Human Performance, Chapman University, Orange, CA
• Human Performance Improvement in the Workplace, Chapman University, Orange, CA
• Advanced Online Learning Designer, Capella University, Los Angeles, CA
• Developing Procedures, Policies, & Documentation, Information Mapping, Dallas, TX
Skills:
• Instructional designer experienced in developing classroom and online content, regulatory and compliance materials, documentation, and job aids.
• Training specialist with strong project management skills and proven ability to interact with all levels of employees.
• Strong job, task, and workflow analyst versed in subject matter expert interviews, source content analysis, and content validation.
Key Areas of Expertise
• Instructional design and development
• Needs assessment
• Evaluation
• Job aids
• Regulatory guides
• Classroom, online, and virtual learning
• Project management
• User guides
• Technical documentation
Additional Information:
Software Skills
• Microsoft® Word
• Microsoft® Excel
• Microsoft® PowerPoint
• Microsoft® Visio
• TechSmith® SnagIt
• Adobe® Acrobat Professional
• Adobe® Presenter
Reference:
Available upon request.
Candidate Contact Information:
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