|
|
|
|
| Desired Industry: Insurance |
SpiderID: 27760 |
| Desired Job Location: Fort Lauderdale, Florida |
Date Posted: 7/15/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: $100,000.00 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To work in an insurance organization where my 20 years of multi-faceted insurance experience will allow me to lead the organization towards retail strength, profitability and values-based standards of excellence.
Experience:
Job History
Affirmative Insurance Chicago, Illinois /Ft. Lauderdale Florida 2006-2009
2006-2009 National Retail Operations Director
• Serve as liaison between field staff (state managers) and corporate infrastructure.
• Serve as liaison for all hiring and staffing issues.
• Travel to all markets to work in conjunction with local teams to increase sales, improve customer service and improve organizational processes. Both with corporate owned store, Independent agents and Franchise locations.
• Project manage new process to integrate Premium financing into all markets.
• Research and recommend new site selection for new non standard agency locations.
• Research and recommend companies for acquisition.
• Manage Renewal/Retention team consistency of 25 person call center.
• Manage training team and implement training programs where needed.
• Manage day to day operations and contracts of all third party sales.
• Create and implement national strategy to develop “Strategic partner” alliances and reduce carriers used in all agency brands.
Florida/FED USA Franchising Director
• Expand Franchise model in the entire state of Florida.
• Manage current franchise relationships.
• Manage carriers used and commission structures.
• Increase sales volumes and service levels.
Nationwide Insurance (Titan Auto Insurance) San Antonio, Texas 2001 - 2006
2005 – 2006 National Personal Lines Director
Integral part of National Sales Acquisition Team by identifying and visiting possible acquisition candidates (agency’s) along with coordinating acquisition comparisons, running win-rate reports and business plan models. Created model for rolling book of business received through acquisitions.
Research and recommend viable locations for new Titan Auto agencies throughout the U.S.
Serve on National Strategic Planning Sales Leadership Team which deals with projects such as creating goals and compensation plan for national sales team and planning for implementation of new agency management system.
Serve in an interim Retail Agency State Manager capacity in AZ, OH, NV and TX, concentrating in monitoring and controlling expenses, creating structured sales goals, strengthening talent pools and managing daily operations.
Facilitate and conduct sales and underwriting training classes for seven different states. Modules include: overcoming objections, effective sales techniques, homeowner underwriting and sales, motorcycle underwriting and sales, and commercial training.
In addition to these responsibilities, I have a 41 seat call center that also reported to me. (See detail below.)
2003 – 2005 National Call Center Manager
Oversee 41 insurance agents in an in-bound/out-bound national sales call center.
Grew sales in 2005 over 2004 by 22% while call volume increase was only 3%.
Maintained Service level of 85%.
Maintained abandonment rate of Less than 3%.
Achieved $9.27 million in written premium from 7 states serviced through the call center.
2001 – 2003 Customer Service Supervisor
Supervised 11 associates handling calls from multiple states. Calls answered for 2 companies with different underwriting rules and guidelines. Agents answered 80+ calls per day and processed over 100 endorsements per week as part of their regular job duties.
GEICO Insurance Company Dallas, Texas 1987 - 2001
1999-2001 Sales Manager Dallas, Texas
Managed 193 insurance agents and 12 supervisors in a call center environment. Responsible for daily operations, meeting sales, forecasting sales, projecting staffing levels and recruiting for claims, policy services and clerical units.
1997-1999 Sales Manager-Overflow Unit Dallas, Texas
Managed 85 insurance agents in an inbound sales call center. Responsible for daily operations and training/development of these agents to ensure they were able to properly handle calls on multiple insurance products for all 50 states in the U.S.
1995-1997 Claims Manager Fredericksburg, Virginia
Reported directly to Vice President of Claims while managing a Glass Claims Unit of 35 claims adjusters in an in-bound claims call center and creating an Emergency Road Service unit from the ground up. Responsibilities included setting up the call center configuration and equipment, projecting claims levels and appropriate staffing model and developing and delivering training. Traveled extensively to meet and negotiate with towing vendors. At the time of transfer to Dallas, this unit had 65 associates and was a 24/7 operation.
1995-1997 Underwriting Supervisor Fredericksburg, Virginia
Managed a team of 13 underwriters which included daily review of complex underwriting decisions, follow-up with customers, meeting production requirements of processed applications along with other daily operational issues.
1995-1997 Sales and Services Supervisor Fredericksburg, Virginia
Promoted and transferred to lead sales team for a new customer group for Geico: military and government employees.
1988-1990 Sales and Customer Service Supervisor Dallas, Texas
Promoted as a supervisor to manage the daily operations of 12 insurance agents in an in-bound call center. Also responsible for call forecasting and staffing projections. Motivated, coached and trained associates in selling and servicing policies.
1987-1988 Sales Associate Dallas, Texas
Sold homeowners and auto insurance policies. Met daily, weekly and monthly sales objectives. Took 75-100 calls per day in a fast-paced incoming call center environment.
Education:
Education, Licenses and Certifications
Undergraduate Studies Texas Tech University (TX) & Mary Washing University (VA), 3 years
LRA License Texas
P&C Licensed California, Florida, Kansas, Louisiana, Missouri, Nevada, New Mexico, Illinois, Missouri, Ohio
Certified To teach INS 21
References
References available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|