Data Entry/Clerical Resume

Desired Industry: Clerical/General Office	SpiderID: 2772
Desired Job Location: Moreno Valley, California	Date Posted: 6/6/2005
Type of Position: Full-Time Permanent	Availability Date: Immediate
Desired Wage: 8.00 hr-negotiable
	U.S. Work Authorization: Yes
Job Level: New Grad/Entry Level	Willing to Travel: No
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
To obtain a position where my skills and knowledge can be utilized

Experience:
2001-2004 Customer Service Representative, AdvancePCS
Functions as the primary resource in handling internal and external customer calls, ranging from routine to complex, via telephone. The calls received relate to the status of medications prescribed and prescription benefits. Delivered high quality customer service through responsiveness, reliability, assurance/confidence, empathy, and knowledge on every customer interaction in a call center environment.

2004-2005 Data Entry Operator, Starcrest Products of California
Responsible for handling and entering mail-in order forms in a fast-paced, repetitive atmosphere. Quickly learned reverse ten-key by touch, while building up the ability to key over 10,000 keystrokes per hour at an almost constant pace. Cross-trained in customer order form error correction and mailroom duties. Provided quality and efficiency for the customers and company with high confidence, knowledge of products and the computer system.

Education:
1998-2001 High School Diploma; Corona Del Sol High School; Tempe, AZ
1997-1998 Shadow Mountain High School; Phoenix, AZ

Skills:
Steady 10,000 ksph/60wpm with little error. Knowledge of MS Works, MS Office. A quick Learner, especially with computer related subjects. Excellent person to person and phone customer service.

Reference:
Claudia Chavez
Joanne Kosut

(Will provide more refrence information after contacting me)

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