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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 27689 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 7/9/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: August 2009 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
This letter is to express my interest in locating an upper management hospitality position with a company is the Chicago area. Based on my skills in planning, directing, and coordinating meetings, special events, and weddings and my knowledge of Excel, PowerPoint, and budget planning I am confident that I would be a great addition to almost any team. Currently I am interested in exploring a new avenue of customer service and management, and would like to re-locate to the Chicago area
My resume highlights my ability, knowledge and expertise in customer communication along with my extensive background in event hospitality and member services. During my time at the Champaign Country Club I have been able to increase special event business while staying within the defined budget. I have booked, planned and executed over 45 weddings and hundreds of special events ranging in size from 4 to 1,000 people. My ability to use knowledge from previous events while viewing and planning each upcoming event with a new and unique approach has set me apart from other Banquet Directors in the area. Currently as Clubhouse Manager I am the Assistant General Manger of a 37,000 square foot facility, with an 18 hole golf course, three har tru tennis courts, Olympic size lap pool, diving well and baby pool, and two restaurant facilities. I over-see the day to day operation in all of these areas with extra emphasis on the banquet and special event department.
I am excited about the potential for interviewing and hopefully securing a Chicago based job. Thank you in advance for your time. Please do not hesitate to contact me if you have any questions.
Respectfully,
Michelle K. Doyle
Experience:
Experience: Champaign Country Club Champaign, IL 61821
5/05 to Present
Clubhouse Manager 11/08 to Present
Management of food and beverage operations, including pool foodservice, catering sales, banquets, club special events, a la carte dining, and on-course concessions
Oversee clubhouse housekeeping, facilitate repairs and maintenance, tennis and pool operations
Administrative functions include assisting with catering sales, staffing plans, staff training and development, special club member event planning, sales and marketing of club events
Assisting with developing the annual food and beverage business plan, operating and capital budget and forecasting of a la carte dining and catering sales
Leading the member House Committee, providing clear direction for the food and beverage operation, holding monthly meetings
Banquet Director 6/06 to 11/08
Booked dates, plans, executed and followed up on billing for all events
Managed of the clubs special event date book and calendar, available during all major banquet functions, including holidays, nights and weekends
Maintained a balance between floor supervision, administration, employee training and mentoring, and hosting/communicating with groups
Coordinated meal and set-up requests with appropriate departments
Beverage Manager 8/05 to Present
Dining Room Manager 5/05 to 6/06
Flat Top Grill Peoria, IL 61615
Restaurant Beverage Manager 2/04 to 5/05
Ordered liquor, beer and wine, conducted weekly inventories
Ran day to day operations Running checklists, reservations etc.
Supervised dining room and ran wait lists
Sole Manager on Duty every evening responsible for every aspect of the guests experience
Interacted and supervised kitchen to insure quality of food
Country Club of Peoria Peoria Heights, IL 61616
Associate Manager 5/02 to 2/04
Ordered liquor, beer and wine, conducted monthly inventories, maintained wine list
Interviewed and trained new service staff
Supervised dining room employees to insure the best service possible
Assured the correct appearance, cleanliness, and proper set-up of dining rooms
Sheraton Suites Elk Grove Village, IL 60007
Intern 6/01 to 8/01
Front desk / Customer service
Checked guests in and out of rooms
Handled guests complaints and concerns
Waitress / Room service attendant
Education:
Education: Eastern Illinois University, Charleston, IL
Bachelor of Science in Family and Consumer Sciences May 2002
Concentration: Hospitality Management Minor: Business Administration
Affiliations:
Activities: CMAA Club Managers Association of America, Illini Chapter
Student Chapter Co-Chair
Additional Information:
Certifications: Food and Beverage BMI Las Vegas, NV 11/08
TIPS Certified (Training for Intervention Procedures) thru March 2012
ServSafe Certified thru November 2013
CARE Certified (Controlling Alcohol Risks Effectively)
Registered for BMI III East Lansing, MI 9/09
Candidate Contact Information:
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