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Operations Manager Resume
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| Desired Industry: Management |
SpiderID: 27620 |
| Desired Job Location: Knoxville, Tennessee |
Date Posted: 7/4/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 07/06/2009 |
| Desired Wage: 50000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Objective:
Motivated professional with a proven record of management experience
and achievements that include: (1) coordinating the creation and
implementation of a new Labor Management System that saved $200,000+
annually in payroll expenses by streamlining departmental operations;
(2) turning around underperforming operations through process and
employee development improvements; and (3) playing a key role in the
start up of new businesses.
Earned a reputation for developing and implementing strategies that
focus on process/system improvement, employee training, motivation,
cost control, inventory management, procedure compliance, and
customer service. My ability to make an impact in any business
environment has been demonstrated by my employment record and proven
ability to adapt to new and more challenging business roles.
Experience:
Director of Operations - Bend Construction, LLC, New Market, TN,
2006 - 2008
Directed the start-up of this custom log home manufacturing and
construction enterprise, including business planning, locating
vendors, researching industry, securing licensing approval, insurance
coverage, and overall business set up.
* Directed all aspects of project management and construction on
custom homes ranging from $600,000 to $710,000 and remodel/renovation
projects valued at up to $350,000.
* Managed job site activities, including supervising foremen and
subcontractors and requisitioning all materials and supplies from
local and out of state suppliers.
* Built relationships and negotiated contracts with manufacturers,
suppliers, and vendors.
* Managed the construction and operation of a small manufacturing
facility that was used to prepare materials for home construction.
* Interviewed, hired, and scheduled 7 employees and provided
training as needed.
* Directed the marketing strategy, including creating brochures,
overseeing website design and content development, and calling on and
developing referral partnerships with real estate developers.
* Represented company to customer in creating the custom home
design, blueprint, and all details for customer approval prior to
beginning construction.
* Prepared quotes for construction and negotiated/closed the deal
with customer.
* Created a material labeling/tracking system for the manufacturing
facility that expedited materials delivery to the site and
significantly improved home construction efficiency.
Department Operations Manager - The Ritz-Carlton, 1999 - 2002
The Ritz-Carlton Huntington Hotel & Spa (392 Rooms) (Pasadena, CA)
The Ritz-Carlton Golf Resort (295 Rooms) (Naples, FL)
The Ritz-Carlton Naples (Flagship Location with 450 Rooms) (Naples,
FL)
Established a strong record of career growth and management
achievements with this luxury hotel and resort company. Served as
Executive Stewarding Manager at several locations coordinating and
directing all work assignments (for up to 70 employees) in the
Stewarding Department to ensure that organization, sanitation,
training, inventory control, and cost of operations were consistent
within the Food & Beverage goals and objectives.
* Managed department operations, including forecasting, budgeting,
accounts payable and receivable, recruiting, hiring, staffing,
terminating, scheduling, training, coaching, evaluating, supply
requisition, and purchasing.
* Supervised the kitchen sanitation operation, including quality
and consistent production, quality and cost control, appearance and
temperature of the finished product, and timing of service out of the
kitchen and into all outlet areas.
* Supervised and ensured safety and cleanliness in food preparation
areas, refrigeration and storage areas, food and beverage service
areas, hallways, corridors, and storerooms.
* Work with purchasing agent on purchasing and receiving to ensure
that order specifications are met.
* Coordinated operational logistics for 10 restaurants and a
banquet division that produced large-scale banquets for up to 1300
guests ($14M average yearly revenue - Naples; $6.0M average yearly
revenue - Huntington).
* Managed average yearly payroll actuals of $1.5M for Naples
location and $600,000 for Huntington location.
* Selected as one of two managers responsible for creating and
implementing the pilot Labor Management System program by working
with a consulting firm to streamline Stewarding and Food & Beverage
Department operations and workflow processes, reduce payroll, and
maximize employee/process efficiency.
- Extensively analyzed existing operations/job functions,
restructured job responsibilities, and redefined roles.
- Exceeded one year target of $100,000 in only 6 months ($108,000).
- Reduced staff from 70 to 52 and saved over $200,000 in annual
payroll for the department.
- Success of trial project resulted in program implementation
throughout the hotel and ultimately the company.
* Recruited to the Huntington Hotel & Spa location to implement the
Labor Management System and turn around the underperforming
Stewarding Department; one of only two hotel representatives selected
to attend company-wide Quality conference and begin system
implementation.
* Reduced labor costs, improved motivation/morale through example
leadership, improved interdepartmental communication, and increased
customer/guest satisfaction.
* Selected to serve as a member of the Opening Team for the Naples
Golf Resort.
- Approved layout of the Food & Beverage Department and assisted
with set up of 3 main restaurants, 3 bars, and room service
operations.
- Assisted in preparing Standard Operating Procedures for all food
service operations for the resort.
- Assisted in interviewing and hiring the entire opening team of
approximately 200 employees and led training for servers, shift
supervisors, and back of house employees.
* Received The Ritz-Carlton 5-Star Leader of the Quarter, 3rd
Q2001, for overall performance.
Project Manager - RIVER GLEN EQUESTRIAN PARK, New Market, TN
1989 - 1998
Held a leadership role with this 200-acre equestrian park that
involved coordinating project and construction crews to develop and
maintain facilities, equipment, and land. Participated in developing
the initial business vision into a thriving, profitable company.
Progressed from general laborer into management role.
* Coordinated large equestrian shows (14 annually) with up to 400
competitors and 3,000+ spectators.
* Scheduled and supervised crews of up to 12 employees.
Education:
University Of Tennessee, Knoxville, TN - Bachelor of Arts, English;
Cum Laude Graduate (1998)
Skills:
* Business Start Up Operations
* Budgets/Forecasts
* Profit & Loss
* Employee Management
* Scheduling
* Vendor Relations
* Procurement
* Inventory Control
* Project Management
* Contract Negotiations
* Client Relations
* Sales & Marketing Strategies
* Inventory/Cost Control
* Revenue/Profit Growth
* Procedure/System Development
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