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Systems Administrator/ Desktop Support Resume
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| Desired Industry: Computer Hardware |
SpiderID: 27353 |
| Desired Job Location: Knoxville, Tennessee |
Date Posted: 6/19/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: 6/19/2009 |
| Desired Wage: 30000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, More Than 75% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
To obtain employment in the role of systems administrator or desktop support specialist.
Experience:
Computer Systems Administrator/Site Administrator
BOS AUTOMOTIVE PRODUCTS, INC., Morristown, TN
September 2007- December 2008
* Manage all local computer systems and servers.
* Assisted in management of remote systems and servers
* Responsible for security patches and antivirus updates
* Responsible for nightly backups and updates.
* Responsible for setting up all audio-video equipment.
* Create and maintain Active Directory profiles for access rights.
* Administer wireless networks onsite and remotely.
* Responsible for asset tracking.
* Assist regional administrator on national and international network issues.
* Serve as backup to ERP/EDI specialist on TRANS4M EDI and SAP.
Network Administrator
CEDAR HILL CHURCH OF GOD, Talbott, TN
December 2004-Present
* Supervise all computer functions and issues.
* Administer network and maintain all networking activities.
* Software testing, purchasing and training.
* New equipment and software rollout and data archiving
* Database management
* Computer re-imaging
* Equipment Recycling
Freelance Technical Support
YOUNGBLOOD WERKS COMPUTERS, Talbott, TN
1991-Present
* Provide freelance technical assistance to customize, build, and setup computer systems.
* Design and implement networks based on client needs.
* Recommend hardware and software and conduct end-user training.
Senior Alarm Monitor Operator
BRINKS HOME SECURITY, Knoxville, TN
Feb 2006- August 2007
* Followed all federal regulations and emergency procedures in response to security
alarms.
* Utilized strong analytical and problem solving skills quickly in urgent, sometimes life threatening situations.
* Assisted supervisors and other operators with procedural training.
Technician
TEK SYSTEMS, Knoxville, TN
September 2003 – November 2005
* Worked on multiple contracts that provided multiple levels of support to users and
customers including the following:
* Upgrading existing computer technology with new hardware and software.
* Verified that all new hardware was registered and on the network and that users could
access needed programs.
* Managed group policies and procedures through Active Directory.
* Provided technical support through Science Applications International Corporation for
various clients.
* Worked on team that supported 30,000 users and several hundred servers.
* Provided security of network data and user information and supported password resets,
security token tracking, software support, and equipment logs.
* Assisted with VPN connections and email management of remote users.
* Utilized Active Directory, Citrix, and SAP in daily operations.
Authorized Dell Representative
SPHERION CORPORATION, Nashville, TN
November 2003- February 2004
* Worked on a contract at Dell in a helpdesk tech position
* Handled technical support calls for Dell Business customers.
* Demonstrated higher level knowledge of networking, security, and operating systems
with excellent efficiency ratings.
Senior Level II Technical Support Specialist
CLIENT LOGIC, Oak Ridge, TN
August 2000- August 2003
* Assisted customers and technicians with system needs.
* Tracked and tested system problems on all new hardware and software.
* Facilitated the assistance on DSL installation and issues.
* Pinpointed outages based on agent call types and locations.
* Trained new agents on correct procedures.
* Advised customers on product purchases for internet use.
Education:
Computer Information Systems
WESTERN GOVERNORS UNIVERSITY, 2006-Present
PELLISSIPPI STATE TCC, 2001-2002
UNIVERSITY OF TENNESSEE AT KNOXVILLE, 1999-2000
Affiliations:
CompTIA Certified Professionals, Microsoft Certified Professionals,
Skills:
* Microsoft Certified Professional (70-270), CompTIA A+ and Project + certified, and Bellsouth Home Networking Specialist.
* Extensive experience with technical solutions.
* Strong foundation in data management, network design, system programming and implementation, software and hardware analysis, maintenance, and support.
* Ability to assess client needs and recommend strategies to enhance efficiency and maximize Return on Investment. Hardware: Dell, Gateway, Hewlett Packard/Compaq, IBM, Iomega, Toshiba, NICs, AMD, Intel Systems, Macintosh, 2 Wire Home Portal Systems, and Cayman Router Technologies.
Software: Oracle, SAP, Aelera, Citrix, Microsoft Office Suite with Access, WatchDog, First Page HTML, CallTracker2, BONS, SOEG, and Remedy.
Networking: Windows 95/98/NT/2000/ME/XP Pro and Home, Windows Server 2000 and 2003, Active Directory, Remote Desktop, VPN, TCP/IP, IPX/SPX, routers, switches, and hubs.
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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