Insurance Executive Resume

Desired Industry: Insurance	SpiderID: 27295
Desired Job Location: Los Angeles, California	Date Posted: 6/17/2009
Type of Position: Full-Time Permanent	Availability Date: 07/01/2009
Desired Wage: 250000
	U.S. Work Authorization: Yes
Job Level: Executive (President, VP, CEO)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
P&C insurance executive with international experience seeking to lead and grow an organization to profitable growth and market leadership. Relevant experience in leadership position, including budgeting, P&L responsibility, strategic planning, staffing, workflow analysis and creative problem solving. Successful management track record focused on team building, performance management, goal setting, productivity and change management.

Experience:
PLANTADA INSURANCE SERVICES, Santa Monica, CA 2008-Present

President
Claims and Risk Management consulting for commercial clients with interests in the US and Europe, providing strategic and tactical planning assistance in staffing, policies and procedures, litigation management, fraud and SIU program implementation, and call center efficiency.

Operate a personal and commercial lines insurance agency serving the Greater Los Angeles.

WORLD OMNI FINANCIAL CORPORATION, Mobile, AL 2006-2008

Director, Special Projects and Customer Service
Multiple call center responsibility for development and implementation of electronic work flow and BPM. Led business community through piloting and implementation of FileNet electronic work flow and imaging.
• Managed project which yielded first year FTE savings of $1MM
• Process re-engineering over 3 years projected to double growth with no increase in headcount

USAA, San Antonio, TX 2004-2005

Executive Director, Central Region Claims
P&L responsibility ($45MM) for a claims operation of 600 + FTE in a call center environment. Responsibilities included budgeting, workforce management, severity and trend analysis, litigation management, subrogation initiatives, large loss committee, fraud prevention committee, process review and coordination with other regions, training and development, complaint handling, performance auditing against established metrics, and liaison for internal and external regulatory audits.

AMERICAN INTERNATIONAL GROUP
1998-2004

Vice President, Underwriting Management/Audit, New York, NY (2003-2004)
Worldwide responsibility for developing audit standards for Outsourcing / Third Party Administrators (TPAs). Monitored audit schedules; followed up on recommendations to ensure satisfactory performance to established standards. Designed intranet website to enable management review of TPA audit performance and schedules.

Vice President, Regional Operations/Liabilities, Paris, France & Madrid, Spain (1998-2003)
Developed program implementation and servicing, including development of account handling instructions and delivery of client reporting requirements. Managed staff across Europe. Conducted claims reviews to monitor quality and compliance with client expectations; implemented operational reviews of multi-national accounts to address issues, such as claims handling, TPA performance, premium payments and loss reporting. Improved audit criteria and standardized audit schedules for TPAs throughout Europe. Managed IntelliRisk (proprietary software) loss reporting, client training and implementation.

Vice President, Regional Operations/Liabilities (continued)
• Developed strategic plan and budget for the European market
• Developed new business Account Acquisition and Client Management Teams
• Reviewed existing portfolio and managed the subsequent re-underwriting to improve profitability
• Audited claims TPA/outsource process to ensure quality

ALAMO RENT A CAR, INC. 1989-1998

Director of Risk Management & Human Resources, London & Ft. Lauderdale (1995-1998)
Risk Management- Managed insurance programs, policy administration, risk review, placement and premium negotiations, and claims management. Led high volume subrogation operations.
Human Resources- Managed all aspects of personnel, employment law and dispute resolution for workforce of 1,600.

Director of Risk Management/Claims Manager, Ft. Lauderdale, FL (1989-1995) Created internal claims organization that managed 40,000 claims exposures of an organization with a fleet of 120,000 vehicles and 120 locations throughout the U.S., including auto and general liability, workers compensation, and property. Negotiated catastrophic liability, property and fidelity claims, and introduced Litigation Management initiatives, including “regional settlement conferences”.
• Designed internal claim handling criteria, workflow and systems resulting in a reduction ultimate losses by $10MM and litigation counts by 50%
• Created and implemented audit program to measure vendor performance
• Developed a fraud investigation protocol with annual savings of $3MM
• Directed subrogation call center operation with $25MM in annual billings and $12MM in collections; reduced abandon rates from 10% to 2%, resulting in $300K in savings

Education:
B.A. in Mass Communication- Cum Laude, City University of NY - Hunter College
Crucial Conversations – Management Seminar - 2007
FileNet P8 eForms and BPM Process Design – 2006
Coaching and Influencing for Results - 2006
Executive Seminar, Vision To Execution – 2004
Six Sigma Executive Awareness - 2003

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