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Desktop Support Technician w/Networking Resume
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| Desired Industry: Multiple Job Offering |
SpiderID: 27003 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 5/28/2009 |
| Type of Position: Other |
Availability Date: 05/28/2009 |
| Desired Wage: 42000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To secure a desktop support or related position with a growing company, where my certifications, technical aptitude, and problem solving abilities will enhance technical support and benefit operational efficiencies.
Experience:
Desktop Analyst September 2008 – November 2008
TECHNISOURCE SCHAUMBURG, IL
Provided contracted support to IBM at ZurichNA with over 500 end users.
• Provided desktop/laptop/peripheral equipment IMAC support [installs/moves/adds/changes.]
• Lease refresh/migration project – fulfilled requests for hardware and software for new and existing users, imaged, installed, upgraded, transferred data and configured workstations and peripherals. Additionally, securely erased hard disk drives from off lease computers before shipping to vendor.
• Responded to DSS service ticket requests.
Contractor October 2007 – July 2008
PINNACLE BEDFORD PARK, IL
Provided contracted support to EDS at Univar/ChemCentral with over 200 end users.
• Provided desktop/laptop/peripheral equipment IMAC support [installs/moves/adds/changes.]
• Fulfilled requests for hardware and software for new and existing users, imaged, installed, upgraded, and configured workstations and peripherals. Built, troubleshot, and repaired hardware/software.
• Fulfilled remote and onsite desktop/laptop/network connectivity requests.
• Decommissioned servers for transport to Univar headquarters in Redmond WA.
• Managed tape backup system, changing tapes, reviewing logs and working with offsite storage vendors.
Contractor September 2006 – June 2007
COMPUTER RESOURCE SOLUTIONS HOFFMAN ESTATES, IL
Computer & Network Services January 2005 – August 2006
BANCTEC, INC. HOFFMAN ESTATES, IL
Provided contracted support to Sears Holdings Corp. with over 2000 end users. Change in service providers that I was employed by.
• Provided desktop/laptop/peripheral equipment IMAC support [installs/moves/adds/changes.]
• Token Ring network connections converted to Ethernet as needed.
• Performed pre-installation, memory upgrade, and network conversion site surveys.
• Computers migrated from Windows NT to Windows XP via ghosting and data migrations.
• To fulfill requests for hardware and software for new and existing users, imaged, installed, upgraded, and configured workstations and peripherals.
• Accommodated user relocations, remodels, and new hires, managed the breakdown, relocation and setup of said equipment.
• Disseminated technical knowledge via ticketing system, conferences and written documentation to colleagues. Worked on minor break/fix issues as needed.
Contractor December 2003 – December 2004
RCM TECHNOLOGIES ELMHURST, IL
Contracted to BancTec’s Incentive-Based Technician field service group dispatching from Elmhurst, IL.
• Performed warranty break/fix, hardware installations, troubleshooting and break/fix repairs on desktops, laptops, printers, and peripherals purchased through Dell, HP, MicroCenter & Best Buy at various customer locations throughout the metropolitan Chicagoland area.
• Used SAP-based ticketing system to close dispatched service requests.
Restaurant Hardware & Software Specialist October 2000 – December 2003
AMERIKING, INC. WESTCHESTER, IL
Insured the integrity of PC-based POS systems and associated applications to over 200 Burger King restaurants in IL, CO, WI, IN, TN, KY, NC, SC, VA, and TX
• Serviced the Back Office server that accessed the Point of Sale [POS] systems data.
• Serviced POS systems purchased from Radiant Systems, Panasonic, and FasFax, using MS DOS and Windows NT ghost images. Scratch-built DOS-based PC servers for Back Office support.
• Worked with 3rd party service vendors providing contracted support.
• Part of project team rolling out new Panasonic Windows XP-based POS system.
• Maintained remote/data communications system from XcellNet.
Technical Consultant April 2000 – October 2000
PIONEER CONSULTING WESTCHESTER, IL
Contract to hire at AmeriKing, Inc. in Westchester, IL.
• Optimized DOS-based Back Office servers.
• Level III support for POS back office hardware in Burger King restaurants.
• Resolved memory issues, distributed software upgrades and enhancements to restaurants.
• Worked with food distribution vendors and their online ordering systems, installing and testing vendor software in restaurants.
• Ensured stability of office to BKs dial up support.
Education:
MORTON COLLEGE CICERO IL AUGUST 1983 - JUNE 1985
A.A.S. Data Processing June 1985
Skills:
PC Operating Systems: Mac OS, Microsoft Windows 3.1/Nt/95/98/2000/XP, DOS all versions.
Desktops, Laptops, and Peripherals: Apple, Epson, Compaq, Dell, HP, Gateway, IBM, and other leading brands.
Applications: Office suites, anti virus, terminal services, anti malware, disk/system imaging, system optimization tools/repair, ticketing systems, and others by Apple, Dell, IBM, Symantec, Microsoft, and other leading brands.
Networking: WiFi, TCP/IP, NICs, cabling, routers, hubs, and connectivity from 3Com, Microsoft, Novell, and other leading brands.
Certifications : A+ by CompTIA, DCSE by Dell.
Additional Information:
• Able to effectively handle and manage multiple tasks within specific time frames.
• Strong, proactive and creative problem-solving skills.
• Strong customer service skills with experience interacting with all levels of personnel up to and including executive level managers. Ability to explain technology and technical solutions to problems to non-technical customers.
• Staying current with technology changes through continuing education, and making recommendations on how these changes can benefit an organization
• Safety in the workplace: Floor Warden and Employee Safety Representative
• Hardware and Software Procurement/Inventory, asset tracking/management.
• Responsible for all desktop support functionality including deployment, imaging, end of life, break fix, install, move, add, change and provide regular maintenance activities. Hardware configurations and setup expertise.
• Conducts routine hardware/software troubleshooting and problem resolution.
• Provides orientation and guidance on desktop systems as necessary for end users.
• Participates in hardware and software installations and upgrades and projects as required.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
• Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order.
• Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Perform remedial repair and preventive maintenance
Candidate Contact Information:
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