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| Desired Industry: Information Technology |
SpiderID: 2694 |
| Desired Job Location: Mississauga, Ontario |
Date Posted: 5/27/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: June 20,2005 |
| Desired Wage: 70000 |
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U.S. Work Authorization: No |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
A position in an organization where my talents can be utilized and which places
high priority on initiative, research, customer satisfaction and quality of products.
Highly analytical and numbers-oriented IT Business Management Professional who is
skilled in meeting day-to-day challenges in the fast-paced, service-driven customer
support industry for the highest “Service Level Agreement” infrastructures. Experienced
in initiating and delivering consistent training and support. Specializing in the
development of cohesive customer service processes and procedures according to ITSM
standards. Driven to propel the ordinary to excellence through attention to detail
and delivering results that surpass industry performance standards.
Experience:
2001 – Present BUSINESS SPECIALIST (Hewlett Packard Ltd, Canada)
2000 – 2001 SHIFT SENIOR LEAD (INTRIA-HP, Toronto.)
2000 SERVICE DESK ANALYST (INTRIA-HP, TORONTO.)
2000 EVENING MANAGER (VENTURE INN, ATLAFIC HOTELS, TORONTO.)
Education:
CDI Institute of Technology, Toronto. (2000)
DIPLOMA: PROGRAMING AND NETWORK ANALYST
Constellation College Of Hospitality, Toronto. (1996)
DIPLOMA: PFRONT OFFICE OPERATIONS AND RESTAURANT MANAGEMENT
University of Balochistan, Quetta. (1987)
MASTER'S DEGREE: M. Sc. (Physical Chemistry)
Affiliations:
ITIL
Skills:
Broad technical knowledge in multiple platforms and disciplines; Mainframe,
Client Server Network, Computer languages, software applications, Oracle,
SAP application and System processing.
Participation in various projects as the key resource member to bring forward
support requirements and access workload for the service desk. Performed the
role of a Subject Matter Specialist. This consisted of providing feedback to
the Project Managers for implementation, escalation and support procedures.
Development of new processes and procedures: refining and tuning existing setup
to deliver quality customer service in a team-oriented atmosphere. Deliver optimal
technical and procedural support, manage support resources, and execute multiple
functions in an associated high output 24/7-business environment. Serve as a liaison
to clients and support team departments, including Operation Delivery management to
ensure the Service Desk support is in compliance with all corporate expectations.
Mange diverse front line, 2nd and 3rd level support to internal and external clients.
Excel in training new analysts, Incident Managers and Team Leaders for this Line of Business.
Additional Information:
CERTIFICATIONS:
* Risk Management, PM Professional Development Program, (McMaster University)
* Managing Projects, PM Professional Development Program, (McMaster University)
* Quality for Project Managers, PM Professional Development Program, (McMaster University)
* Scheduling and Cost Control, PM Professional Development Program, (McMaster University)
* IT Infrastructure Library (ITIL®) Service Support Level I, (Hewlett Packard Canada Ltd.)
* Front Office Operations, (American Hotel and Motel Association)
* Food and Beverage Management, (American Hotel and Motel Association)
Candidate Contact Information:
| Name: Ahmad Khan |
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| Street: |
Phone: 905-826-2840 |
| City: Mississauga |
Fax: - |
| State: Ontario |
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| Zip: L5V2C6 |
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| Web Site: |
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