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Analyst, Senior Analyst Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 26590 |
| Desired Job Location: Centennial, Colorado |
Date Posted: 5/7/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: |
Willing to Relocate: No |
Experience:
MoneyGram International, Lakewood, CO
Senior Compliance Analyst May 31, 2005 – February 6, 2009
(Anti-Money Laundering Operations & Compliance Department)
*Serve as a knowledgeable resource for escalated issues such as possible Fraud situations, answering inquiries into MoneyGram’s BSA & Anti-Money Laundering Program, resolving agent issues, departmental processes & procedures, & database & programming issues
*Assist in continued development of training programs and materials for use by new hires, co-workers, and contractors
*Audit analysts, document specialists, and contractors in Internal Associate Audits for monthly & quarterly reviews
*Participate in IRS, Title 31, & State Audits for AZ, TX, CA, NY, WA, MA, MD, NV, OH, VT, & NH
*Responsible for gathering data for, maintaining standards of, & completing departmental Internal controls on a monthly basis for reporting to upper management & company’s board of directors
*Handling of escalations for resolution of difficult customer situations
*Process exceptions & reconcile employee hours for reporting to payroll through TimeTrak system
*Utilize Actuate to download and convert reports to Excel for analysis and review
*Update and input names into Private File Creator database to prevent possible fraud perpetrators & suspicious activity from continuing
*Responsible for reconciling all FINCEN, FINTRAC, & AUSTRAC filings by department on daily basis
*Review and revise SAR narratives of activity $100K & higher for department
*Utilize Oracle database to write new queries for department use in order to obtain past customer information for government filings
*Order office supplies for department & track supply inventories
*All duties of a Compliance Analyst (outlined below)
*Special Achievements:
*Subject Matter Expert for AML Operations Area & Compliance Department
*External audit of department achieved “Good” in 2007 & “Satisfactory” (highest rating possible) in 2008
*Benchmarked Norkom usage for expectations on workflow for department
*Identified & terminated activity of individuals working together under suspicious circumstances totaling over $4 million
*Named liaison to Fraud, Risk, & Sales departments for advisement on possible suspicious activity
Compliance Analyst
*In-depth knowledge of the Bank Secrecy Act, USA PATRIOT Act, anti-money laundering laws, & the Internal Revenue Service’s cash reporting requirements
*Accountable for reaching internal standard goals set by upper management on daily, weekly, & monthly responsibilities
*Assure compliance with $3,000.00+ wire transfer regulations in logging call sheets, high dollar interviews, & review of alerts through the Norkom system and manual processes
*Maintain consistent, accurate, and complete records to evidence BSA compliance, due diligence in working with OFAC Escalations, transaction blocking and reporting to OFAC, the Arizona Geographical Target Orders & Seizure Warrants served by the Arizona State Attorney General, and sending government filings to the Arkansas Securities Department
*Complete daily, weekly, and monthly manual tasks such as Title 31 Audit requests for IRS, updating department logs, and various monthly and weekly manual reports
*Create, write, review, and upload Currency Transaction Reports & Suspicious Activity Reports to FINCEN using BSA/PACS website for U.S. compliance
*Write and submit narratives for Suspicious Activity Reports
*Create, write, review, and upload Electronic Funds Transfer Reports, Large Cash Transaction Reports, & Suspicious Transaction Reports to FINTRAC using the F2 website for Canadian compliance
*Create, write, review, and upload Suspicious Matter Reports, Threshold Transaction Reports, & weekly International Funds Transfer Instruction Reports to AUSTRAC using the EDDS website for Australian compliance
*Excellent interpersonal, telephone, and customer service skills utilized to effectively interact with customers, departments, and agents from various cultures & backgrounds
*Completion of any special projects as assigned by manager or supervisor
*Special Achievements:
*Member of the Parallel Testing Team for Norkom System
*Member of the User Acceptance Testing Team for Norkom System
*Revised records filing and procedures for department
*Monthly analyst audit scores achieve 95% or better
*Quarterly analyst audit 100% score for year of 2007
*$1,000.00 bonus for performance excellence & assistance in 2006 & 2007
* Member of the User Acceptance Team for Accuity System – PFC 3.0
* Training Opportunities:
* Suspicious Activity Awareness in January & February 2006
* “Train The Trainer” in April 2007
* “Discover Your Strengths!” in April 2007
* “Crucial Conversations” in May 2007
* “Assertive Communication” in May 2007
* “Critical Thinking: Problem Solving/Decision Making” in June 2007
* Leadership Training: Conflict Management Skills in December 2007
*Acting Subpoena Specialist from December 1, 2007 through March 31, 2008
*Process, date stamp, log & create new files for all new subpoenas, grand jury subpoenas, court orders, search & seizure warrants, SAR letters, international law enforcement requests, & special internal requests
*Input all requests into internal search engine; import all text file results into Excel format
*Distribute new files among fellow subpoena specialists
*Completion of files using departmental standards, timeframes, and procedures
*Issue responses on queries submitted by law enforcement and regulation entities
Education:
Cherry Creek High School, graduate 1998
Cornell College, major: Classical Studies, Geology
Red Rocks Community College, major: Accounting, Biology
Skills:
Speak/Understand Spanish
Proficient and comfortable with use of computers & related software:
MS Word, Excel, Power Point, Outlook, Adobe Acrobat, PhotoShop, Lotus Notes, Windows '95, '98, 2000, XP, Vista, Internet Explorer (all versions), Netscape (all versions), Oracle Discoverer 3.1, & Outside View Mainframe, LMS/Columbus
Excellent decision-making, problem-solving, & analytical skills
Outstanding organization, time management, & prioritization skills
Excellent listening & communication skills
Superior research, investigative, & analytical skills
Minimal supervision required for completion of projects & assignments
Type 75 words per minute
10 key by touch
Notary Public – Commission expires February 2012
Highly productive & motivated
Additional Information:
EXPERIENCE CONTINUED:
U.S. Bank 24-Hour Banking & June 2002 – March 2005
Financial Sales, Denver, Colorado
Assistant Customer Service Manager
* Managed one of ten teams within call center setting
* Managed daily & nightly operations for 10 to 50 employees under direct supervision
* Accountable for reaching monthly and quarterly sales goals set by upper management
* Oversee hiring, scheduling, training, & motivation for 20 to 25 employees
* Administer daily, weekly, & monthly coaching of behaviors for sales, service, & efficiency
* Excellent communication skills utilized for coaching, goals, & achievements
* Daily handling of escalations for resolution of difficult account or customer situations
* Weekly calculation & input of payroll
* Special Achievements:
* Winner, "Teamwork That Pays" 4th Quarter 2004
* Named Agent for Contact Center Transformation Project
* Employees awarded monthly top performance awards
* Greatly improved employee morale & cut attrition to almost zero
* Top-performing team in site for 2004
* Revised awards program, employee motivation information, employee forms & records filing
Senior Customer Service Specialist
(Senior banker in charge of consumer loans & lines of credit)
* Extensive knowledge of products & procedures of consumer loans, home equity lines of credit, certificates of deposit, money orders, official checks
* Follow-up with customer, title companies, & third parties regarding resolutions of research or disputes
*Continue to meet sales & efficiency goals set by upper management
*Special Achievements:
*"Pinnacle Award" Winner for Outstanding Overall Achievement in 2003
*2nd Quarter "Peak Performance Award" Winner
*Monthly "Expect the Best" Winner
*Monthly top performer for high Service Quality scores
*Monthly winner of Perfect Attendance/Adherence Awards
Baseline Customer Service Specialist (Basic customer service for consumer accounts in call center setting)
*Assisting customers with solutions to account problems
*Initiate research or resolutions to disputes on accounts
*Meet monthly sales & efficiency goals set by upper management
*Special Achievements:
*Top performer & perfect attendance in training class
*Monthly "Sapphire Award" winner (Monthly top performer)
*Monthly top performer for high Service Quality scores
*Monthly winner of Perfect Attendance/Adherence Awards
Candidate Contact Information:
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