|
|
|
|
Operations Manager Resume
|
| Desired Industry: Environmental |
SpiderID: 26405 |
| Desired Job Location: Bradenton, Florida |
Date Posted: 5/1/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: May 3, 2009 |
| Desired Wage: 30,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
QUALIFICATIONS
I am a highly motivated, self-driven person with various experiences in management of numerous employees. I have an excellent background in dealing with customer service, sales and the high increase of marketing scores. I have a combined total of thirteen years in the horticulture and pest control field. I am currently a Certified Pest Control Operator in Lawn and Ornamental in the state of Florida, through the Department of Agriculture and Consumer services. I feel I would be an asset to any company
Experience:
EMPLOYMENT
December 2007-March 2008
Operations Manager, Mainscape. Inc. Sarasota, FL
Operations manager for Sarasota office duties included: Assisted southwestern regional manager. Ensured the quality of work done by the work force and ensured complete customer satisfaction. Organized and directed the daily activities of work crews. Managed crews to ensure compliance with various government laws, regulations and safety/work practices. Directed crews with the following services available to our client base: palm maintenance, mowing and edging, fertilization programs, flower design, irrigation service, property detailing and property clean-up. (company downsizing in March 2008)
October 2006-Dec 2007
Operations Manager, TruGreen LandCare, Sarasota, FL
Operation Manager duties included: Assistant to the regional director, handled complete branch operations, supervised all employee relations which consisted of overseeing the enhancement supervisors, the field managers, sales managers, irrigation managers, office manager and a crew of fifty laborers. Handled all customer relations, attended all monthly landscape quality audits with property managers, approved all purchase orders, developed detailed operation plans to approve all new property contract sales, regulated branch profit and loss statements and attended frequent board meetings as the TruGreen representative. (Branch closed in Dec 2007)
September 2003-October 2006
Senior Service Manager, Scott's LawnService, Ft. Myers, FL
Senior Service Manager duties included: Taking care of all customer concerns within a 48 hour period, all employee relations which consisted of thirty-four employees, handled branch budgets, our office had 6.9 million dollars in revenue. Handled all aspects of fleet purchasing, maintenance and repairs, was the new hiring manager, handled all aspects of chemical inventory and ordering. Our office had a customer base of 16,000 accounts. As the Senior Service Manager I helped take the Ft. Myers branch from being 22nd of the 86 branch offices in the nation, to number three in customer satisfaction, profitability and retention of customers, in less than one year.
Feb. 2002-September 2003
Sales Consultant, New Car Sales Department, Cox Chevrolet, Bradenton, FL.
Sales Consultant duties included: Setting up customer service appointments, product presentations that addressed customers individual concerns. Arranged for title work, odometer statements, lemon laws, maintenance schedules, registration and vehicle tag transfers. General Motors Mark Of Excellence Award Certified.
Dec. 2000-Jan 2002
Branch Manager, Sarasota Division, Phillips Environmental Services, Inc. Sarasota, FL.
Complete branch operations, budget analysis, new contract sales, customer relations, employee relations which consisted of thirty-two employees, work order sales, property inspections, chemical and inventory purchases, equipment purchases, equipment maintenance, scheduling and all human resources. Approved all accounts receivable and payable.
March 1999-Dec 2000
Managing Partner, U.S. Lawns Sarasota Division, Sarasota, FL.
Managed office staff and crews of irrigation, pest control and lawn maintenance. Duties included: pay raises, scheduling, new contract sales, budget analysis, customer service, full business operations and customer service surveys. Approved all accounts receivable and payable. Grew business to 48% in gross profit, which grew to $1,344,000 in annual contract base in one year.
Dec. 1993-March 1999
Lawn Division Manager, Fahey Pest Control, Sarasota, FL.
Lawn Division Manager duties included: Budget analysis, customer service, management of employees, scheduling, new contract sales, product inventory, chemical inventory and ordering. Grew lawn division to 48% gross profit, which grew to $216,000 in personal commercial contracts one year.
April 1992-Dec 1997
House Keeping Supervisor, Marriott's Longboat Bay Club, Longboat Key, FL.
Duties included: Management of employees, scheduling, customer service, room inspections and budgets. Resort ran at a 98% housekeeping score for three years. Resort also had a 5 Star and Gold Crown rating in that three years. ( part time from 1993 until 1997)
Education:
EDUCATION
1986-1990 Bayshore High School, Diploma, early graduation
1990-1992 Manatee Community College, pursued a degree in finance
Skills:
SKILLS
Computer skills: Windows, through ME: Microsoft Works, Microsoft Word, Outlook, Excel, LA 3, SAP
Reference:
Available upon request.
Candidate Contact Information:
TheJobSpider.com has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
|
|
|
|
|