Operations Manager Resume

Desired Industry: Banking/Mortgage	SpiderID: 2639
Desired Job Location: Cleveland, Ohio	Date Posted: 5/19/2005
Type of Position: Full-Time Permanent	Availability Date: 05/25/05
Desired Wage: 65,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
Award-Winning Staff and Operations Management Professional seeking
to apply leadership talents toward a new challenge. Exceptional
analytical strengths combined with strong communication skills have
positioned me as a key contributor to driving corporate profitability
objectives.

Experience:
National City Bank, Cleveland, Ohio, 2000 to April 2005
Assistant Vice President, Branch Manager

Awarded fast-track promotions through Assistant Branch Manager,
Acting Manager, and Assistant Vice President, Branch Manager.
Demonstrated flexibility contributing through leadership roles in
Rocky River, North Royalton, Parma and Brunswick Branches.

* Staff management experience included recruiting, hiring,
training, mentoring and ensuring premium performance levels of as
many as 12 support staff
* Promoted to serve as Branch Manager, year 2001, in Northeast
Ohio's largest branch in Parmatown, with $125MM in core deposits
* In first year of assignment recognized for exceeding deposit
goals by $3MM, achieving 136% of business deposit goals, and earning
90% customer service ratings against a baseline of 86%
* Year 2003 grew core deposits by $4.5MM, achieved 108% of unit's
checking account goals, 155% of annuity goals, and increased Loans
Outstanding by $1.2MM
* Awarded 'Market Leader' status and was 1 of 63, among 1000's of
employees to receive a strategic incentive financial award
* Received accolades and honors at a NCB Executive Leadership
conference following a mystery shopping experience by a Wall Street
Stock Analyst
* Chosen to participate in a coveted corporate Frontline Leadership
program
* Selected to support turnaround of underperforming Brunswick
Branch: spearheaded staffing changes, training programs, and
initiated a stronger community presence by participating in trade
shows and networking with Chamber of Commerce members

Education:
Kent State University, Kent, Ohio
B.S., Fashion Merchandising

Skills:
* Recruit, Hire, Train and Mentor Staff
* Budget Development & Compliance
* Sales/New Business Development
* Raising Customer Satisfaction
* Turning Around Underperforming Areas
* Exceeding Profitability Objectives
* Leading Sales & Profitability Initiatives
* Word, Excel, Proprietary Databases

Additional Information:
Sharon A. Cloutier
14020 Swan Lake Boulevard
North Royalton, Ohio 44133
cleo81@core.com
440.582.5145

To Whom It May Concern,

Please accept this letter as expressed interest in joining your
organization. The enclosed resume will provide you with a brief
outline of my skills and accomplishments; in summary, they include:

* In first year of appointment to Branch Manager, recognized for
exceeding deposit goals by $3MM, achieving 136% of business deposit
goals, and earning 90% customer service ratings against a baseline of
86%

* Within two years grew core deposits by $4.5MM, achieved 108% of
unit's checking account goals, 155% of annuity goals, and increased
Loans Outstanding by $1.2MM

* Received accolades and honors at a NCB Executive Leadership
conference following a mystery shopping experience by a Wall Street
Stock Analyst

* Academic preparation includes Bachelor of Science, Kent State
University; completed comprehensive banking Management Training
program.

Given the combination of these factors, I am confident I would
quickly be valued as a contributing member of your team. Thank you
for your consideration. Should you have any additional questions
prior to a personal interview, I can be reached at 440.582.5145.

Most sincerely,

Sharon A. Cloutier

"Congratulations on your promotion to Market Leader! We appreciate
the sales and service results that you have delivered in earning this
distinction. Only by having aggressive leaders in our branches can we
expect to win market share and continue to lead our competition.
Clearly you are such a leader, a winner!"
-Jim Hughes, Branch Network Executive

Candidate Contact Information:

Name: Sharon Cloutier
Street:	Phone: 440-582-5145
City: Cleveland	Fax: -
State: Ohio
Zip: 44133
Web Site: