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Customer Service/Sales/Collections Resume
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| Desired Industry: Multiple Job Offering |
SpiderID: 26372 |
| Desired Job Location: Torrance, California |
Date Posted: 4/29/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: now |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I am interested in and am well qualified for a
customer service/sales as well as a collections
position. I have attached my resume, which outlines
my abilities and professional experience that will
enable me to make significant contributions to your
organization.
My job Canon Astro consisted of 2 separate jobs. I
started out as a Collections person and then went to
the sales department. Prior to working at Canon, I
worked at a collection agency.
My qualifications include:
➢ 12 years as a customer service representative
➢ 8 years as a commissioned sales agent
➢ 9 years as a collections supervisor
During my time with Arlington Industries, I grew my
territory significantly for 5 consecutive years by
using relationship selling. My territory began with
overall sales of $125,000 per month, which I
increased to $225,000 per month.
Jim Dickson at Coast Computer in Orange, Ca, can
attest to my customer service skills. He considers
me an excellent customer service and sales
representative and is available for a reference. I
have grown his account from $10,000 to $150,000
per year.
Thank you for taking the time to review my
application. I am excited to hear from you and I
look forward to the opportunity to discuss our
common goals.
Experience:
Arlington Industries Dec 2002-Nov
2008
Account Manager Compton, CA
Utilize relationship marketing to sell toner to
customers.
80-100 calls daily. Under minimal supervision,
provide quotations, handle order changes and other
customer inquiries as requested. Assist customers
with pricing and availability of products. Manage
pricing, special discounts, RMA requests and
customer reports. Process miscellaneous credit and
billings as needed to correct shipping errors, order
entry errors, billing errors etc. Follow up on status
of orders pending, in a timely manner. Prepare,
review and accurately process change and customer
orders. Maintain customer order files in a neat and
timely way. Respond to general customer inquiries
via fax, telephone and e-mail relative to order
status, pricing, deliveries and product information.
Work closely with all departments to ensure
customer needs are being met- product deliveries,
pricing response etc. Responsible for handling
miscellaneous projects that help build customer
intimacy to help Arlington be faster, better and
easier to do business with. Including quotation
follow up, blanket order renewals, pro-active
customer calls. Built client relationships with
outbound sales calls as well as with incoming
customer ACD calls. Visit current and potential
customers. Establish, grow and maintain customer
accounts relying on customer relationship building.
Manage accounts in a web-based follow up system.
Follow up on orders and UPS claims, keeping track
of transactions. Maintain Internet interface between
client and company.
Global Computer- Exec Account Mgr Jan 2001-Nov
2002
Disc Distributing Account Manager March 1998-
April 2000
Canon Astro Office Systems March 1989-
1998
Supply Sales-Collections Carson, CA
Started in Collections, moved up to sales. Follow up
after machine sale to ensure customer satisfaction.
Contact customers by phone or letter to solicit
payment of past due accounts. Perform monthly
reconciliation of account receivables, research
charge-backs or odd dollar amounts on accounts,
prepare correspondence, monitor accounts and
prepare reports, back up to reviewing information
on credit applications, maintain records. Prepare
correspondence to handle areas such as customer
inquiries, delinquencies, bankruptcy notices,
payment confirmation and account status. Monitor
accounts and prepare reports advising of incoming
orders and status of accounts. Recommend use of
collection agency to handle collection problems
that have not responded to internal collection
efforts. Act as backup for collecting information on
credit applications by telephone or form letters and
review that information received to identify
potential credit risks. Recommend disposition of
requests for credit based on information complied
from day-to-day operation and monitored the
productivity of a three-member team.
Education:
Cerritos College January 2009-Present
Powerpoint
Updating Computer Class I
Missouri Southern State January 1975-June 1977
Field of Study: Administrative Assistant
Candidate Contact Information:
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Click "Contact Candidate" to send this candidate a response. |
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