Systems Analyst/Support-Telecommunications Technician Resume

Desired Industry: Information Technology	SpiderID: 2628
Desired Job Location: Marshfield, Massachusetts	Date Posted: 5/19/2005
Type of Position: Full-Time Permanent	Availability Date: open
Desired Wage: 1.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Other	Willing to Relocate: Undecided

Objective:
A majority of my experience has been performing all steps required during the life cycle of a project, including analyze, design, development, testing, implementation and support. I coordinate with the end-user(s) to meet the overall goals.

I believe my professional experience, work ethic, and personality would allow me
to work well in improving the complete programming applications within your
company. I am willing to receive further instruction to acquire knowledge of additional programs and skills in order to meet the changing needs of your company.

Experience:

SYSTEMS ANALYST/SUPPORT for Ahold Information Services.
� Provided round-the-clock Network Support thru multilevel platforms.
� Worked in both Independent/Team atmospheres.
� Assisted/trained/oversee/learned from associates during day-to-day operations for an International Food Retailer/Pharmaceutical Retailer with over 500 locations on the East Coast.
� Also, made available my services during a major acquisition of over 200 locations along the Eastern Seaboard.

CREDIT SALES SPECIALIST for Fleet Boston Financial.
� Responsible for the procurement/Follow-up of new and potential clients.
� Processed Business/Home Equity Line applications.
� Dealt with Business/Home Checking and Savings Accounts.
� Gave Mortgage Referrals.

CONSULTATION SPECIALIST for Sun City Tanning Studio.
� High-level management experience in extremely visible, cutting edge tanning studio.
� Ordering, Merchandising, Stocking retail materials.
� Worked independently, and in team settings.
� Very involved with the nurturing and growth of our staff as well as daily operations manager.
� Attending Industry Trade Shows/Training Symposiums

TELECOMMUNICATIONS TECHNICIAN for IBEW Local 103,Boston.
� Acquired over 10 years experience in the construction industry trades.
� Provided a high level of team support and independent working results.
� Effective communications skills, both oral and written along with very efficient working in multiple project settings.
� Involved day to day with the procurement of new or prospective clients.
� Takeoffs, manpower delegation, purchasing, bids, rigid time schedules, in practice day to day.

Education:
Local 103 International Brotherhood of Electrical Workers Telecommunications Apprenticeship Program, Data processing/Information Technology Education (N+ and A+ training)

Skills:

Local 103 International Brotherhood of Electrical Workers Telecommunications Apprenticeship Program, Data processing/Information Technology Education (N+ and A+ training). Mainframe, IBM, AS400, Wang, UNIX, Risc systems, Lotus Notes, Windows NT, XP, etc, Microsoft Office2000, Suite, AIX, MD-Term NTStratus, Sands Support, Netsupport Manager, ERS and Symbol, Exceed, Hummingbird, Interaction Client, Explorer, Outlook Express, Remedy, K-Commerce, Metrix, Condor, Zadall, etc. . HIPPA Certification Training as required in MA
Voice and Data Systems, Fiber Optics (fusion or mechanical splicing also), Security Systems, etc. Takeoffs, manpower delegation, purchasing, bids, rigid time schedules, in practice day to day.
LAN Topologies, Protocols/Services (TCP/IP, FTP, DHCP)..
Also very familiar with Fire and Electrical /OSHA Codes applicable to Massachusetts.

Additional Information:
AHOLD INFORMATION SERVICES-Braintree, Ma 02184
Systems Analyst/Support
Maintain Call Management System
Ability to analyze confidential data of major importance and respond accordingly.
Troubleshoot/ Solve or Elevate complex and /or high priority problems to the appropriate support groups for prompt resolution.
Perform function of Lead Analyst when required
Support Pharmacy users (i.e. HIPPA, Zadall, Condor applications)
Provide Help Desk Analyst direction and training on hardware and applications to increase problem resolution efficiencies

FLEET BOSTON FINACIAL- MULTIPLE LOCATIONS
Credit Sales Specialist
Responsible for the procurement of new and potential clients
Very motivated and goal oriented.
Accountable for: at least $2M worth of Business Equity Line Sales
No less than, $7M worth of Home Equity Sales
Also, contributed to numerous Mortgage Referrals, Business Payment Referrals, Business and Personal Platinum Cards, as well as Business and Consumer Checking Accounts. Provided Individual and Team Sales Training for New Jersey and Boston Sales Divisions.

SUN CITY TANNING STUDIO-PEMBROKE, MA
Consultation Specialist
Involved greatly in every aspect of development, opening and success of the South Shore�s newest, �state of the art�, high end tanning facility.
High-level management experience. Worked independently, and in team settings. Very involved with the nurturing and growth of our staff as well as daily operations manager.
To create standards customers could depend upon, and look forward to seeing.
Responsibility for staff supervision, training, scheduling, directing, merchandising, purchasing, and customer service. Have calm and efficient approach to multitasking with high customer and employee contact.
Greatly involved with development of marketing plans, demographics, and distribution markets, focusing on success with follow-through with short/long term plans.

Local 103 IBEW, MA
Telecommunications Technician
Medford Electric, Medford, MA. Was very busy Telecommunications and Electrical contracting firm with large multiple jobs in the Boston and Metro areas. Very involved with Rehabilitation Projects for the State.
Assessing individual client needs, implementing sales techniques.
Working with the Tools, Training apprentices, supervising, directing, and evaluating work done. Also keeping workplace supplied tools, materials, and equipment to ensure efficiency of manpower and time. Often working on rigid schedules.
Point-to-Point Network Systems, Lowell, MA. Fast paced work environment. Same type of position as above.

Reference:
References Available Upon Request.

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