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Customer Service Rep/ Personal Care Proffesional/ Merchandiser Resume
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| Desired Industry: Care Giving |
SpiderID: 26165 |
| Desired Job Location: Denver, Colorado |
Date Posted: 4/19/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Experience:
Experience
Mar 2009-Present Anthem BCBS-Kelly Services Customer Service Rep
Inbound call center, providing excellent customer service by assisting members with inquiries regarding Cover Colorado, billing, plans, rates, etc.
Skills
50 wpm, 10 key Computer literate and proficient, active listening to provide solutions to inquiries, accurate Inquiry Tracking, knowledge of policies and procedures as well as anticipating changes and keeping updated to implement as needed. Strictly adhering by HIPPA law. Ability to toggle through several programs in order to complete each transaction. Efficient in Star/Mainframe, Web to Cash portal, Sharepoint, Aspect, and Individual Business Process Improvement Training. Basic knowledge of EOC, Anthem Prescription, and Ultera.
Oct 2008-Mar 2009 Anthem BCBS-Kelly Services Clerical
Request and submit medical records for payment. Obtain and submit pricing information. Assisting claims representatives.
Skills
50 wpm, 10 key. Ability to read and understand medical records in order to submit and/or request the specific information needed to process claims. Such as explanation of benefits, procedure reports, pre-existing clause, certificate of medical necessity, narrative, medication flow sheet, etc.. Able to demonstrate and understand how to properly fill out insurance forms, electronic claim submission, differences between health insurance programs, government programs, and managed care programs. Strictly adhering to HIPPA law. Ability to toggle through several programs in order to complete each transaction. Efficient in Blue2, BPM, File Net, and Macro spreadsheet.
Feb 2008-Oct 2008 Sprint, Order Specialist
Inbound call center assisting Sprint dealers with activations, orders, account maintenance, billing, device troubleshooting, and payments.
Skills
45 wpm, 10 key. Using seven programs to obtain information and make changes during each call. Troubleshooting device issues. Keeping updated on constant changes to policies and procedures with ability to implement properly and timely.
Feb 2007-Feb 2008 Pepsi Bottling Group Merchandiser, Receptionist
Service large format customer accurately and timely to ensure satisfaction on a daily basis and meet consumer needs. Answer and direct calls using switchboard, providing information specific to situation and needs.
Skills
Maintain early and convenient service, no out of stock or out of date product. Ensure product is stock to capacity and merchandised according to standard. Resolve all service issues or concerns immediately. Maintain a good raptor with store management. Sort and process mail, invoices and checks accurately.
Aug 2006-Feb 2007 Affiliated Computer Service Customer Service Rep
Provide customer service by assisting new applicants and recipients of Denver Human Service public assistance with inquiries on benefits, documentation, updating case, general information, as well as being the main source of contact with the case worker.
Skills
Handling 90-110 calls per full-time shift. Ability to toggle through multiple screens, 40 wpm, 10 key. Knowledge of system, enabling me to provide the most accurate information for each program. Ability to ensure detail and accuracy on all cases including information provided to client as well as notations made on case files. Trusted to view and provide information meeting HIPPA policies and procedures. Ability to utilize CBMS program, which is the system case workers use to input and access client case information.
Aug 2005-Aug 2006 Communication Data Service Customer Service Rep
Provide customer service by assisting with general inquiries, billing, new orders, and cancellations. As well as up selling related products for a magazine fulfillment service.
Skills
Handling 80-100 calls per full-time shift. 35wpm, 10 key, Computer literacy, Ability to navigate Windows98 and XP. As well as Excel, Outlook, Power Point and Word. Stay knowledgeable with over 100 client specifics for a large database.
May 2005-Sept 2005 Dillard's Sales Associate
Assist customers in finding the products that suit their shopping needs. Maintain a clean and well stocked department that is appealing at all times.
Skills
10 key. Ability to meet sales goals on a daily basis. Create appealing displays that attract customers and make great selling points. Encourage credit applications.
Jan 2005-May 2005 Electronic Data Services-Kelly Services Customer Service Rep
Process credit card orders, cancellations, refunds and replacements. As well as maintain excellent knowledge of several beauty line products.
Skills
35wpm, Computer literacy, Ability to make appropriate decisions on inquiries and complaints that meet customer needs and adhere to company policy in a timely manner. Accuracy and efficiency.
Education:
Education
Present College America, Medical Specialties, Associates of Sciences
2004 Roosevelt High School, High School Diploma 4.0
Candidate Contact Information:
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