Administrative/Clerical Resume

Desired Industry: Human Resources	SpiderID: 26159
Desired Job Location: Chattanooga, Tennessee	Date Posted: 4/19/2009
Type of Position: Full-Time Permanent	Availability Date: 04/20/09
Desired Wage: 26000.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:
I am looking for full time permanent position with a stable company as a Human Resources Assistant, Graphics Designer, or Administrative Assistant. Salary Requirements: $26,000 annually.

Experience:
Convergys 12/06/08 – Present
Chattanooga, TN
Customer Service Rep II . Answer incoming calls for United Health Group and Directv. Helped pharmacist in processing prescriptions for Part D Medicare patients. Troubleshooting customers problems with Direct tv services, ordering equipment, scheduling deliveries, programming remotes, taking payments, ordering pay per views and resolving other customer problem issues.

GoldBond Inc. 6/14/2007 – 06/06/2008
Hixson, TN
Customer Service / Art Coordinator & Part-time Marketing Assistant - . Answer incoming calls (average 100+ per day) for promotional product company. Coordinate art with Customers and Art Dept; make sure art is in correct format and to specs before submitting to art dept. Send proofs to customers for approval on their artwork. Process approvals and send to art dept for production. Send customers submitted orders to order entry. Email and call customers regarding problems with their order. Assist Marketing dept with design and layout of catalog/brochures. Enter new products and updates in Navision. Edit and update website. Upload files to ftp for web. Use Photoshop CS 2 & CS3, Illustrator CS2 & CS3, InDesign CS3, Navision, Outlook, Excel and Word.

NetAlliant Technologies, LLC 03/15/2006 – 6/22/2006
Chattanooga, TN
(423) 855-4792
Developer / Graphic Artist - Designed websites, developed crystal reports, designed artwork for websites, Developed website databases and web reports. Held meetings with Clients to discuss development of websites. Photographed clients and clients workplace for website. Used Dreamweaver 8, Photoshop CS 2, Macromedia Studio, Flash, Crystal Reports 8 and 11, Visual Studio, FoxPro, Citrix and other software.

WNA American Plastic Ind. Inc. 10/13/2004 – 3/15/2006
Chattanooga, TN
(423) 826-1724
Human Resources Administrative Assistant / Graphic Artist: – Assisted in all phases of the Human Resources Department. Used ADP PC/Payroll for windows, Key in payroll adjustments, schedules, Entered new employees into system, All phases of Insurance for employees, set up interviews, Workers Comp, Reviews, Filing, Employee Relations, Design Forms, Design and Create Reports in Report Smith, Word and mail merge, PowerPoint, Publisher, Track employee attendance, Track Reviews, Keep Log of Reviews, Made Badges for Kronos system, Tracked employee’s time with E-Time Software. Logo design for company, Made plates for printing dept. on the Accuset and AFGA, Layout and artwork, setup, design and corrections. Worked 2 ½ months with Office Team Temp service and was hired on permanent.

Haulers Insurance Company Inc. 9/2001 – 5/2003
Columbia, TN
(931) 381-5406
Systems Specialist: – Web Design and updates for our agents web site, Trouble shooting and repairing PCs, Vbscript, SQL, & CL programming, ran daily system backups, weekly reports, developed procedure manual and flow charts for use of system printer. AS/400 System Programming. Trouble shooting and repairing PCs, Vbscript, SQL, & CL programming, ran daily system backups, weekly reports, developed procedure manual and flow charts for use of system printer. AS/400 System Programming. Developed and Maintained computer inventory. Developed and Maintained computer inventory. Worked 3 months as a temp to hire with Staff Mark and was hired on permanent.

Randstad 10/2000 – 12/2002
Lewisburg, TN
(931) 359-3030
Temporary worker: Worked as a temporary worker filling positions where needed at the following companies:
Ryder at Saturn – Dispatch Department – Answered incoming calls from Truck Drivers, Dispatched Drivers to Pickup and Drop-off locations, Filled out break down reports, rerouted drivers when needed, printed and assembled route packets for drivers, broke down and filled incoming route papers, Responsible for taking shortages and overages from Truck drivers at each of their stops, Used computer system to update shortages, overages, breakdowns, arrival and departure times, Notified companies of drivers that were running behind schedule for pickup and drop offs.
Premier at Saturn 486-7987 – Human Resources Benefits Department – Answered phones and directed to appropriate personnel, dispatched personnel by two way radio, designed database in Access for Human Resource Manager, Word and mail merge, PowerPoint, Publisher, data entry in several databases, processed and filed insurance claims, processed and filed workers compensation claims, designed and created new employee handbook, processed procedures manuals.
ITW Cargo Safe/Shippers 380-9428 – Receptionist / Switchboard – Answered phones and redirected to appropriate personnel, sorted mail, designed database for Sales in Access, data entry in Access database, payroll entry, faxed reports, printed reports, Word and mail merge, PowerPoint, Publisher, processed bankruptcy papers for court on a customer who filed bankruptcy, entered information in various databases.
Lewisburg Printing (Marco Printing) 359-6604 - Graphic Artist - Pre-Press Tech II - Designed, built, repaired, altered and prepared files for proofing, platesetting and/or imagesetter output. Worked with customers to create and or modify original artwork for brochures, catalogs, business cards, letterheads, invoices, forms, and other commercial printing projects. Typeset from copystand, stripped film for conventional plating. Worked with customers to educate them in proper file creation for supplied files before introduction. Prepared and output direct to plate materials. Created digital files for output direct to plate on digital camera or platemaker setup. Worked in darkroom shot film and put through processor for developing. Maintained chemical levels in platemaker and processor. Worked with customer service to prepare copy and layouts for customers. Output and parse job files for production. Worked to meet tight deadlines and output jobs under pressure from customers and production. Advised shop manager of needs for materials and supplies as necessary. Maintained a clean and functional work environment.
Sanford Promotional Products - Graphic Artist - Temporary position filling in for a graphic artist on maternity leave. Handled incoming job orders via email and inside sales representatives, laid out art and logos to size of pen imprint, Typesetting of logos, scanned logos, sent paper proofs to customers prior to sending to production. Measured art and reduced or enlarged to correct size of imprint areas. Recreated artwork for customers, Designed and created new artwork for customers. Carried orders to production to be processed. Did corrections for screen room prior to printing.

Education:
EDUCATION
Chattanooga State Community College 1982 - 1987
Chattanooga, Tennessee
Small Business Management and Computer Science Major
Hixson High School 1974 - 1978
Chattanooga, Tennessee
Math, Business and Secretarial Science Major

Skills:
SPECIAL SKILLS
Extensive hands-on experience using the following PC computer software: DOS, Windows 3.1/3.11/95/98/2000/XP, AS/400, PC Payroll for Windows & HR Profile, Kronos E-Time, Report Smith, Adobe PageMaker 5/6/6.5/7, Adobe Illustrator CS2 & CS3, Photoshop CS2 & CS3, InDesign CS2 & CS3, Macromedia Studio, Macromedia Flash, Macromedia Freehand 10, Quark Express 3 & 4, Microsoft Publisher 95/96/97/98/2000/2003, Microsoft Photo Editor, Paint Shop Pro, Corel Draw, Designer, Picture Perfect, Microsoft FrontPage 97/98/2000, Dreamweaver, Hot Dog Pro 3/4 & 5, Raw HTML Coding, Microsoft Office 95/97/98/2000/XP and 2003 Small Business Edition and Professional Editions, Crystal Reports 8 and 11, Word 6/7 & 8, Excel, Corel Quattro Pro, Paradox, Corel Office 2000, Corel Office Professional 10, Corel Smart Suite, MS Works, Quicken, Quick Books, Peachtree Accounting, Outlook, Power Point, Adobe Acrobat, Lotus Smart Suite, Lotus Office Gallery, Word Perfect 5 & 6, Dbase 3/4/5 & 6, File Maker Pro, SuperBase, Access 2000/2003, Visual Basic, SQL, Visual Fox Pro, VBScript, FotoLook 1.25, and Fontographer 4.1. Hands-on experience in Layout and Design of Web Pages, Business Cards, Flyers, Brochures, Catalogs, Flyers, and Resume. Experience in Designing and Layout of Company Logos and Artwork. Experienced in Troubleshooting, Repairing, and installation of PC’s and software.
Extensive hands-on experience using the following computer equipment: IBM PC, MacIntosh, Wang, Telex, Prime Harris and PC compatible computers, PC Modems, PC/Hewlett Packard/IBM/Cannon/Epson Printers, Protronix Printers, AGFA Platemaker, AGFA Transparency Machine, PC, Mac and AGFA Scanners, Kodak Microfilmer and Scanners, All types of Copy Machines, Fax Machines, Binding Machines, Shredders, and Telephone Switchboards.

Additional Information:
CERTIFICATIONS
Certificates in Mastering the Basics of Microsoft Excel, Advanced Excel for the Power User, Essentials for Personnel and HR Assistants, Reportsmith Advanced Class Certificate, HR Profile Certificate, HR Building a Firm Foundation Certificate, HR Screen Applicants Certificate, HR Preparing for the Behavioral Interview Certificate, Strategic Management HRCI-PHR Certificate, Microsoft Office 2000 Beginning Access Certificate, Advanced Data Management Access 2007, Certificate, Database Administration Access 2007 Certificate, Managing Yourself and Those Around You Administration Certificate, and Putting Your Best Foot Forward Behavior Certificate.

Reference:
Available upon request.

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