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Onsite Sr Desktop Support Engineer\Tech Resume
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| Desired Industry: Computer Hardware |
SpiderID: 25997 |
| Desired Job Location: Plano, Texas |
Date Posted: 4/9/2009 |
| Type of Position: Full-Time Permanent |
Availability Date: within 2 weeks |
| Desired Wage: 46,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a position in a technical environment that will utilize my analytical & customer service skills to fulfill organizational goals.
CORE COMPETENCIES
Field Service Desktop Support Phone Support
On Site CE Break Fix Trouble Shooting
Networking Server HW\SW Support Operating Systems
Applications Security Customer Service
Sales Retail Family Business
Inside Sales Corporate Sales Import\Export
Experience:
Uni Data Communication, Inc Roanoke, TX 01/2008 ¡V Present
Resident Hp Proliant Hardware Customer Support Engineer.
Currently employed with Uni Data Communication Supporting: Duties include supporting Citi Group Data Center with Hp Proliant Server issues, hands on experience configure (ILO), trouble shoot and break fix on site Hp Proliant ML\DL service trouble ticket Systems. Keeping up with paper work of all calls and parts list and opening and closing service trouble ticket servers. Maintaining SLA on different clients on different servers and documenting service calls using Hp internal S. Ordering SBD and NBD parts and installing parts and following up with clients and systems administrators of different server group and supporting, trouble shooting HW\SW errors related to Hp Proliant ML\DL Server and some Blades.
SARCOM, INC Dallas, Texas 9/2006- 12/2007
Sr. Field Engineer (Server Side Support HW\SW Hp ProLaint Servers Support)
Serving major accounts like government offices, fortune 500 and 1000 companies like PepsiCo, Frito Lay, Coors, US Oncology, Ingram Data and many more companies like these. Installing Routers, Switches, Wireless Router, and Hp Prolaint ML\DL Servers and serving Hp Color Laser Printers and also Monochrome Laser Printers also Supporting Lotus Notes, and other Server and non Server related OS. Supporting Microsoft Word, Excel, Access, Power Point, Front page (Over 8 yrs exp) and Upgrading Software image, re-image server, laptops, desktops and workstations. Break Fix, Trouble Shooting, Repairing and Networking Laser Printers and PC.
PALADIN CONSULTING, INC Dallas, TX 3/2006-9/2006
Field Engineer\Desktop Support (For Hp per Event)
Serving major accounts like government offices, fortune 500 and 1000 companies like Mars, FDA, Coke, Ford, Ingram Data and many more companies like these. Installing Routers, Switches, Wireless Router, and Hp Prolaint ML\DL Servers and serving Hp Color Laser Printers and also Monochrome Laser Printers also Supporting Lotus Notes, and other Server and non Server related OS. Supporting Microsoft Word, Excel, Access, Power Point, Front page (Over 8 yrs exp) and Upgrading Software image, re-image server, laptops, desktops and workstations. Break Fix, Trouble Shooting, Repairing and Networking Laser Printers and PC.
Education:
Education & Training
Technical Collage ¡V Dallas ¡VTX ¡V Electronics Engineering Technology
Degree of Associate of Applied Science
Affiliations:
HP Certification Professional Program, COmpTIA Server+ Certified Professional , ETA INTERNATIONLA since 03\2001, (NaSPA) Network and Systems Professional Association since 03\2000, The National Association of Radio and Telecommunication Engineers, Inc since 10\2000,National Association of Communication System Engineers since 04\2000.
Skills:
Software: Windows Vista, WinXP and Windows2000 Server & Workstation, Mainframe, MS Office 2007/2003/XP/2000, Internet Explorer, Firefox, Netscape Navigator, Lotus Notes, TCP/IP, Computer Associates Service Desk, Remedy, Norton, Computer Associates E-trust, McAfee Antivirus/Security, Entrust, Adobe, Spyware-adware products, Active Directory, VNC, Hyena, Dame Ware, PC Anywhere and WebEx, Windows 3.1, 9x/NT/2000/XP/Vista, Ms Exchange, Windows Office 9x/2000/2007, some Mac Os and other operating systems as well.
Hardware: PC hardware experience with Dell Latitude Laptops, Dell Dimension, GX Pro Series, Power Edge Servers also with HP Pavilion and Vectra series units. Installed Hard Drives, Video Cards, CDROMs, Modems, NIC Cards, Cable Modems, DSL Modems and Routers and Hp Proliant Server, Hp Laser Printers, Hp Laptops, Workstations and Desktops and Break fix IBM\Levono Laptops, Desktops and Workstation.
Networking: Hardware LAN\WAN, VPN, Wireless, TCP/IP, Novell, OS2, 100BaseT, Ethernet, Secure ID.
Tools: LAN Manager, Check point, Fire wall , Norton Firewall, and Ghost, McAfee/Norton Anti Virus Protection Utilities , Hp Firmware , Hp Smart Start, Hp ILO, HP Hardware Server Management, Lotus Notes, Microsoft Office Suite (Word, Excel, Power Point, Out look, Access, MS project) and third party application and software.
« Over 17 years of professional experience in Desktop Support, Onsite \ Field environment with supporting, operating, installing, configuring, upgrading and troubleshooting PC hardware (Pentium/x86 machines and printers) for wide variety of clients including Citi Group Technology Inc, Sarcom,US Oncology, DMSP, Valerent, Compucom, Northrop Grumman, Getronics, Compu USA, Circuit City, DISD, Bank of America, RCM Technologies, elaro International , Hp Per Event Field Server Team, TXU Business Service, AIC Systems Inc, South West Securities, Inc and other fortune 500 & 1000 companies.
« Hp ProLiant ML\DL Accredited Platform Specialist (2007)
« Hp ProLiant Severs (2005)
« Hp Commercial Desktops, Workstations and Notebooks APS.
« Hp LaserJet Solutions (2006) APS.
« Hp Design jet Solutions (2006) APS
« Responsible for identifying, isolating and diagnosing PC software/hardware issues.
« Continuously learn, implement and configure a variety of software applications such as word processing, operating systems, internet/email, database and desktop publishing.
« Installed, configured and maintained NT Workstation 4.0-based Fast Ethernet LAN with Win2000, Win XP and Windows Vista client computers within a computer education facility for over a year. Also have IMAC and PC Refresh experience.
« Trained on variety of operating systems and software applications.
« Accessed Internet resources extensively for multiple projects and upgrades.
Business
« A team player who is detail-oriented, and always finds a way to succeed.
« Extremely self-motivated to achieve company goals and objective.
« Excellent organizational, communication, management, and relationship building ability.
« Exceptional prospecting, presentation, closing and follow-up skills.
« Excellent Customer Service and Security back ground.
« Prove track record of sales and service achievement.
Additional Information:
CERTIFICATION
Hp ProLiant ML\DL Accredited Platform Specialist (2007).
Hp ProLaint Severs (2005)
Hp Commercial Desktops, Workstations and Notebooks APS.
Hp LaserJet Solutions (2006) APS.
Hp Design jet Solutions (2006) APS.
HP Tech Zone Master TV Credentials 2007\08-09.
HP Tech Zone Master Tech PC Credentials 2007\08-09.
National Association if Communication Engineers
Certification: NSNS/NSNE since April 17, 2000.
Vendor Certification Toshiba 9\5\97, IBM since 02\18\1998.Lenovo since 10\20\2003.Lexmark since 05\21/1998, Dell since 2001, OKI DATA since 01\01\1996-OKI PRINKING SOLUTIONS since 08\21\2007.Canon System & Technical Support Division since 06\14\2007.
Additional Courses
Food Protection Management Program 03\12\1997, Telecommunication Technology, Signature Service Key to Customer Satisfaction, Customer Problem Resolution, HPS Pathway to Customer Satisfaction.
Reference:
Available upon request.
Candidate Contact Information:
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